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Kudos0

Win Erx03

Hi. For the past couple of days I've been getting a "Win Erx03" error on my laptop.

It appears in a new window, says that "Firewall has detected thta your windows microsoft system is damaged and irrelevant ..." etc, etc whilst blasting my ears with a high pitched whistle ... and telling me to click on a link to protect my system.

Obviously I'm not stupid enough to click on a link as I'm pretty sure this is some form of Malware, but I do want this problem to go away. So I've got a few questions :-

1. I'm a Norton Internet Security user and run regular scans, use safe search etc ... how did I get this in the first place and how is it not identified in a scan

2. How can I make it go away - as I say, Scans don't identify any problems and even Norton Power Eraser unwanted application scan found nothing and I'm not sure what the Advances scan did.

3. Has anyone else got, or better still, cured this problem using Norton.

Finally I've got the latest version/build of Windows and Norton is up to date.

*help* 

Cheers

Replies

Kudos0

Re: Win Erx03

Hello Dave. You appear to have downloaded a browser hijacker. Download and run Malwarebytes , it will detect PUP and PUA malware that Norton doesn't concentrate on. Let us know how things go.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Win Erx03

Hi SoulAsylum.

I'd read about Malwearbytes and was thinking along those lines. So I followed your advice, installed and ran it ... and nothing was found! I was hoping something would be found and fixed, so I'm not sure I had the best result.

So, as the problem I was having was associated with a new window being opened, I've reset my browser (Chrome) to it's original settings to see if that helps.

No sign of the problem today, but I've only really been running scans and re-enabling  a couple of browser extensions (for Norton and Trusteer Rapport), so I haven't been on that long.

If I have any further problems I've read that Zemana Antimalware is good (perhaps better/deeper/more complete than Malwarebytes), it's free and is worth a try. What do you think?

Really annoying that this has happened - I'm really safety and security conscious online. I've checked all recently installed/updated programmes and downloads and there's nothing obviously suspicious. The only thing I can think of is that I've recently run some Youtube videos and checked some PDF files all to get info to fix my washing machine. But these were from safe sources (as far as NIS was concerned, anyway). I suppose I just got something dodgy bundled up with the files I was looking at.

Pain!

Thanks for you help.

Kudos0

Re: Win Erx03

Chat with Official Norton Support   --|-- Call Official Norton Support 

Official Norton Support is always free to current subscribers.

Kudos0

Re: Win Erx03

Hi. I spoke to Norton Support before I posted on here. They asked if I'd run Power Eraser - I said no. They asked if I would allow them to take control of my laptop so they could run it but they said I could run it myself - so I said I'd run it myself. I ran two of the options - an unwanted programme scan (found nothing) and another option which showed three programmes in the system folder (windows/system32/ etc, etc) which they didn't know enough about to say whether they were safe or not, but they didn't recommend removing them. As at least one of them was an HP build file (I have an HP laptop) I agreed with them. I used the cloud reputation check option and again it couldn't decide whether they were safe or not but advised me not to remove them - so I gave up.

As you can see, I've also run Malwarebytes and that found nothing either. I also manually/visually checked install/update dates for programmes and recent downloads and it all looked OK ... nothing obviously unusual at all. 

Also, the problem hasn't happened for the past two days ... so far anyway. So I'm beginning to feel like a time waster as nothing has been found on my machine and the problem seems to have gone away.

The thing is, I don't like unexpected problems, but neither do I like unexpected problems which seem to go away for no reason (I was an programmer many years ago - Assmebler, Cobol, C etc, etc so get a bit itchy about things like this).

Given what I've said, do you think there's anything support can do which would progress this, or should I just forget it and carry on? 

Kudos0

Re: Win Erx03

These support scams are often caused by JavaScript found in malformed ads on a web site you visit. As long as you do not click on anything on those scam pages, your system does not actually download anything. Installing an ad blocker extension in your browser can stop this type of scam redirect.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win Erx03

Norton Fighter, thanks. I wasn't aware of that - I assumed that something must have been downloaded (and a lot of the stuff I read online about this error at least implied it, possibly because they were trying to flog security software).

What you say makes sense and fits with the situation I described.

I use Chrome (yes, I know Edge is being recommended but I believe it's not compatible with NIS) so will check out adblocker extensions for that. Do you have any recommendations?

Kudos0

Re: Win Erx03

I use Adblock Plus for my Chrome, Edge and Firefox. The Chrome version can be found here.

  https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkd...

You can also get filters for Adblock Plus that stop the display of the sharing options on web sites, ie the Facebook, Google+, Pinterest, etc.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win Erx03

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Win Erx03

Thanks for your help. Weird that I had the problem twice in two days having never experienced it before, but it seems to have gone away and I don't believe the PC itself is infected.

I've had a look at Adblock plus and will probably install it.

I believe I can close this thread.

Cheers

Kudos0

Re: Win Erx03

If you got it while visiting one web site, it is possible that the ads on that page got refreshed/changed by the ad service being used by the website owner. That could explain why you no longer see it.

Things happen. Export/Backup your Norton Password Manager data.

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