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Kudos0

Windows 10 Bug -

There's a bug with Norton Security and Windows 10.  It seems to be triggered by a combination of the computer waking up from sleep and the installation prompts that remind you to install the Norton extensions in Chrome.  Below is the lower right corner of the desktop after the computer awakes up.  This partially obscured prompt can't be killed or exited from - it seems almost like it's embedded into the desktop wallpaper.  The only way to make it go away is to reboot the computer.

Replies

Accepted Solution
Kudos1 Stats

Re: Windows 10 Bug -

@ddarko, can you please try changing the screen resolution and see if the Norton Toolbar extension install prompt still shown as truncated? or enable the Norton Toolbar by browsing to https://identitysafe.norton.com/client website, so that pop-up will not be prompted again?

[Admin Edit : Updated the Link]

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Windows 10 Bug -

Hi Sunii_GA,

Thanks very much for your suggestion.  I didn't have to change resolution but I have Windows 10 running at 150% magnification because it's an 4k monitor - temporarily switching the magnification to 100% makes the entire prompt box visible so I can exit out of it.  Thanks again

Kudos0

Re: Windows 10 Bug -

Thanks for the Update, ddarko. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Windows 10 Bug -

Hello @Sunil_GA     Your link above gives me a blank page when using IE 11 Win 7 Pro 64 bit. It did the same thing when bjm posted it earlier.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Windows 10 Bug -

Hi @floplot, please give a try now and let me know if you are still getting blank page.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Windows 10 Bug -

Hello Sunil

It's still a blank page.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Windows 10 Bug -

It worked for me just now -- Win 7 HP 2 bit IE11

Hugh
Kudos0

Re: Windows 10 Bug -

Chrome 44 and IE11 are still > about:blank
this one works for me > https://identitysafe.norton.com/client?server=1

Kudos0

Re: Windows 10 Bug -

Hello Sunil

Your link is still blank, but bjm's link works for me in IE 11.

I went to CBS Intern. and they wanted me to update my IE browser. In fact they asked me twice. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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