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Kudos0

Windows 10 frustrations

I recently upgraded to windows 10 (hours ago) and ever since have been trying my best to get NIS to work with it. I was told (by the program) that it encountered numerous errors and needed to be reinstalled. I did this. After hours (literally hours) of uninstalling, reinstalling, attempting to update, etc. I have finally come to my wits end. Some programs I use for school and gaming can not access the internet because apparently my firewall (which is indicated by the picture below to be NIS) is blocking them. However I can't access NIS to change these settings.

So I tried to go to Nortons website and attempt to update it using the Update Tool, however it says that NIS is not installed and gives me the same uninstall/reinstall loop that I've been stuck in for hours. NIS is said to be unavailable in the Apps & Features window (shown below) so I have to wonder HOW is controlling my firewall settings IF IT IS UNAVAILABLE?! I've also tried uninstalling and doing a manual install of NIS however the only available version from Nortons' website is version 22.0 which is not compatible with WX; 22.5 is needed instead.

Can someone PLEASE tell me how to fix this? I am on the verge of losing my mind.

Replies

Kudos0

Re: Windows 10 frustrations

Hello DBRabbit

Welcome to the Norton Community Forum. Please try disabling Fast Startup. Also please use a Admin profile. Please try using version  22.5.2.15. That is compatible with win 10, Here is the link for it.

http://www.norton.com/latestnis  Please remember to run Live Update. In order to change settings, you have to be logged into an Administrative Account. Hope this helps. Please come back and let us know how you made out.. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Windows 10 frustrations

Thank you for the quick reply.

The account I am using is an administrator account. I can not run Live Update because I cannot access NIS at all. The link you provided helped a great deal, however I still cannot access NIS. I followed the instructions, even downloaded Power Eraser in order to make sure my computer was not infected. After doing another uninstall and reinstall, the program became hung on "Communicating with Norton Servers" without ever moving forward and now I can't even uninstall the current installation.

I am open to other options.

Edit: I have successfully uninstalled NIS and will try one last attempt to install it. I have tested the programs that were given me issues after the uninstall and it is indeed NIS causing the problems as they work fine without it. I will attempt one more time to install it with the provided link.

Kudos0

Re: Windows 10 frustrations

DBR

I was told (by the program) that it encountered numerous errors and needed to be reinstalled.

I don't suppose you remember the wording or bits of the wording of any of these error messages. They are often an important source of guidance on what to do.

Just a thought -- did you have any other brand of A/V installed prior to Upgrading to Windows 10 (or since upgrading) and if so how did you remove it before trying to install NIS?

Most brands of A/V have special tools you can download from their website to uninstall and/or clean up after running the normal uninstall routine since they all leave bits and pieces behind which may upset trying to install a different brand.

Hugh
Kudos0

Re: Windows 10 frustrations

Unfortunately I don't recall any specific instructions. I just remember that it brought up an Error Fixing window and was unable to fix whatever the error(s) were but in the top right the number of errors were in the thousands. I did use the Removal Software to remove it when nothing else was working. When reinstalling, I got an error that said the installation failed and gave no reason but recommended I use Power Eraser (which I did) and try to reinstall again. Currently I was able to successfully uninstall the program again and run the installation provided earlier but we are going on 20 minutes now of "Communicating with the Norton Server" screen.

My software was up-to-date when I upgraded (so I'm guessing version 22.0) as I was unaware of the 22.5... version specifically made for Windows 10 but as far as a totally different brand, no, I've always had NIS.

Edit: After nearly 40 minutes of watching the "Communicating with the Norton Servers" screen I decided to just give up and wait for a solution to be posted here. I can't even cancel or close the window properly, I have to force it to stop what it is doing. I am begging for a solution here.

Kudos0

Re: Windows 10 frustrations

I have been stuck on "communicating with the norton server" for days.. 

I have tried walking away from the system for a few hours, I have uninstalled/reinstalled several times, used the norton removal tool, all to no avail.

the the remove/update tool tells me I have no product to update, if I click on the system tray icon or the link in the start menu, nothing happens.

also running windows 10, with latest version of NIS (22.5.2.15)

Kudos0

Re: Windows 10 frustrations

 I did use the Removal Software to remove it when nothing else was working

I was asking if you had any other brand of A/V than Norton

did you have any other brand of A/V installed prior to Upgrading to Windows 10 (or since upgrading) and if so how did you remove it before trying to install NIS?

I get the impression you are referring to the NRT which is for Norton.

I doubt if the Server wait is anything to do with your installation but there are others who know how to approach this problem which is not just yours. We could try blaming it on Microsoft updating to Windows 10!  

Hugh
Kudos0

Re: Windows 10 frustrations

Please try using the following steps...

Download and run the Norton Removal Tool:

www.norton.com/nrt

After the system is rebooted, ignore the re-installation instructions given in the web browser page that's displayed...  Just use the following link to download (then) run the current NIS product installer:

www.norton.com/latestnis

If you still get the server communication error (during product activation), please post back with the exact error code that's given - Better yet, post back with a screen capture of the error display...

https://community.norton.com/en/forums/how-post-image-forums-0

Otherwise, (if it activates successfully,) run LiveUpdate (and continue to run it) until it reports "No Updates Found"...

Let us know how it goes...

Cheers!
John

Kudos0

Re: Windows 10 frustrations

I followed your instructions. Since 1300 (1:00pm) this is all I have seen:

It is now almost 1400 (2:00pm). Should it really be taking this long?

Kudos0

Re: Windows 10 frustrations

John, I have used removal tool several times. I can install it no problem. When it gets to the point where it says communicating with the server, there is no error message it just sits there saying communicating with server it never goes away, it never activates. If I try to click on the icon in my system tray or in my tap menu they don't do anything I can't right click on them I can't left click on them.
Kudos0

Re: Windows 10 frustrations

I  will add that the only way to get the window to go away is to use Task Manager and force it to close; cancel button does nothing. Is there an issue with the server that the program is trying to connect too?

Kudos0

Re: Windows 10 frustrations

Sorry to hear that you can't even get far enough along in the process to get an error displayed...

This is definitely one for the Redcoats (Norton Emps) to get involved with... My guess would be that it'll probably require report log collections to figure out what's failing.

Hopefully one will drop by this thread soon and provide you an assist.

Kind regards,
John
 

Kudos0

Re: Windows 10 frustrations

Thank you for trying to help!

What should we do if the thread gets buried before the "Redcoats" have a chance to look at it? It doesn't appear to be a common issue posted on the forums so I am a little concerned.

Kudos0

Re: Windows 10 frustrations

@DBRabbit, Sorry for the inconvenience. I have sent you a private message with steps to collect logs. Please check it when you get a chance. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Windows 10 frustrations

after spending several hours with Sunil_GA remote controlling my PC, he deleted all traces of norton/symantec from my registry, program files folders, and the program data folder(hidden folder).  rebooted and it completed.

so uninstall NIS and then delete all folders named symantec or norton from your system, and all keys from the registry , reboot and reinstall.

Kudos0

Re: Windows 10 frustrations

The problem with deleting registry keys is that you could potentially ruin your entire windows installation if you are not sure what you are deleting; this also means that you could potentially miss whatever is causing the problem in the first place by not removing everything.

I will be allowing remote access to my system soon myself so hopefully they can find the correct registry files that need to be removed and either add them to an uninstall file or at the very least give very specific instructions in a sticky thread for manually removing them.

Kudos1 Stats

Re: Windows 10 frustrations

DBRabbit:

The problem with deleting registry keys is that you could potentially ruin your entire windows installation if you are not sure what you are deleting; this also means that you could potentially miss whatever is causing the problem in the first place by not removing everything.

I will be allowing remote access to my system soon myself so hopefully they can find the correct registry files that need to be removed and either add them to an uninstall file or at the very least give very specific instructions in a sticky thread for manually removing them.

I see that Sunil_GA has contacted you privately...

Hopefully your issues will soon be addressed and corrected.

Kind regards,
John

Kudos0

Re: Windows 10 frustrations

David-Hufstader:

after spending several hours with Sunil_GA remote controlling my PC, he deleted all traces of norton/symantec from my registry, program files folders, and the program data folder(hidden folder).  rebooted and it completed.

so uninstall NIS and then delete all folders named symantec or norton from your system, and all keys from the registry , reboot and reinstall.

As warned deleting registry keys can be very very dangerous unless you know a great deal about the workings of Windows, and sometimes I feel not even Microsoft knows enough!

However if you feel you must then provided you do three things first I would suggest when needing to do a rigorous clean to deal with a problem situation you believe due to a bad program or program installation and that is try the free Revo Uninstaller:

 1 -- Read the article about it here:

http://dottech.org/100309/windows-best-free-clean-uninstaller-program-review/ 

[ Note that the No 1 suggestion depends for its added effectiveness on being there before you install the program you want to remove ]

 2 -- Make an image of the drive partition with your operating system on it [Ask how if you don't know how ]

 3 -- Backup the Registry itself before you make any changes [Ask how if you don't know how ]

and if in doubt about anything DON'T DO IT.

The reason I like Revo is that it begins by just doing the normal Windows Uninstall routine and then offers additional steps to clean up registry entries and files left behind even after that and it details each step first and makes you select the items listed in order to remove them.

If you do try it there was one gotcha but they may have fixed this since I did not notice it the last time I ran it -- the Windows Uninstall routine often ends with asking you to restart your computer in order to remove files that cannot be done while Windows is operating. If you see such a popup screen ignore it since if you do restart the computer at that time Revo doesn't know where to come back to since the program you want it to uninstall is no longer there! So ignore it if you are going on to the remaining steps that Revo can do and the last step Revo takes is to remove left over files. But I'd always restart afterwards anyway.

Note that the free Revo apparently will work on 64bit Windows but only fully removes 32 bit applications. If this might be a problem for you then you can try the free trial of the paid for Revo Uninstaller Pro which has a lot of other features. But I've not needed to justify the expenditure up to now.

But if you are not certain of what to do DON'T !

Hugh
Kudos0

Re: Windows 10 frustrations

It's been 3 days since I was suppose to have a remote access session but haven't had any contact. I attempted to use Revo to uninstall NIS along with registry entries.

The program is still hanging on Communicating with Norton Servers. Has anyone figured out what is causing this?

Kudos0

Re: Windows 10 frustrations

3 days? did you go to the link page and enter the PIN they gave you when they gave it to you?

Kudos0

Re: Windows 10 frustrations

and the fix for me was to delete all norton/symantec registry entries, and delete all norton/symantec folders on my computer, inlcuding the ones in hidden folder "programdata"

Kudos0

Re: Windows 10 frustrations

I wish never given a link or a PIN to enter into said link. I was just asked to reply to an inbox message when I was available, did so, and that was that. I was thinking that maybe I would have heard something today seeing as maybe they had things to do over the weekend and/or customer service was closed on weekends? Regardless, I am not upset about it I just want to get it fixed.

Did you happen to have a list of registry entries you deleted? As I said, I have run Revo Uninstaller and it does look at and delete registry entries but it may be missing some of them. I will try once more after writing this message and make sure that all files and folders, at the very least, are being removed.

Kudos0

Re: Windows 10 frustrations

I am seeing this exact same behaviour with installing NIS on Windows Vista (Yes, really, Vista :-) )

So it isn't solely a Windows 10 thing ...

Kudos0

Re: Windows 10 frustrations

Still no solution found for this?

I did one more uninstall, deleting every fold and registry key related to NIS that I could find, and reinstalled again allowing the "Communicating with Norton Servers" window to run all day with no end in sight. I am at my end of patience and will probably be calling in to ask for a refund on my renewal if this isn't fixed soon.

I love Norton's but I need something that works.

Kudos0

Re: Windows 10 frustrations

Communicating with Norton Servers" window to run all day with no end in sight.

FWIW I had several hours not able to collect email today using Windows 7 Windows Live Mail and even webmail -- the latter did excuse itself with a server access problem.

So just maybe something is floating around and affecting more than the Norton Servers -- Windows Updates often don't help keep your computer running smoothly.

As I said unrelated but misery likes company .... 

Hugh

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