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Kudos0

Windows 10 Security and Maintenance Reports NAV OFF

I have Windows 10 1511 Home.  The Security and Maintenance states Norton Antivirus is Off even though NAV itself says it "Your Are Protected" with green checks everywhere.  

Windows will not allow me to turn on NAV even though a I ran Live Update.

I have tried both with and without Windows Defender on (through the Registry word DisableAntiSpyware).

From what I read this is just a status message and that NAV is actively protecting the machine.

1.  Should I disable Windows Defender to prevent conflicts between it and NAV?

2.  Is there something else I should try?

I have Windows Update Service shut off because I am having a problem with it that prevents any further updates including Windows Anniversary.

Labels: Windows 10

Replies

Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Hi William I'm not quite clear what the NAV by itself interface looks like as I have Norton Security Deluxe. On that it's a case of checking all settings/detailed settings are On and the quick controls are (nearly) all crossed. However, I did have a similar problem to you some months ago after my upgrade to Windows 10. I found that Defender was turned on and this appeared to conflict with the Norton product. I also realised that Windows Defender had on one occasion turned itself On without me realising it! So I would suggest turning Defender Off and making sure that all the boxes below it in Start/Settings are also "Off"; you can always turn them on temporarily when you wish (although I'm guessing that NAV may serve your needs). I can't really comment on Windows Update service but, whilst searching after some problems I had with high CPU usage, I read somewhere that it is not advisable to keep this Off (why not choose Manual rather than Automatic or Off?). Hopefully others may offer better advice on this matter. Best wishes, JD.

Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Thank you JD.

Windows Update is turned off is information only.  I want to stop the forced failed update I am experiencing.  For over a month I have had an update to 1511 and an upgrade to the Anniversary version scheduled to install.  Those installs invariably restart my machine and take well over 15 minutes and at the end fails with an error message.  Windows 10 forces those updates on the user with the only option is to schedule it a up to a few days later.  If I miss doing that, the update can start at an inconvenient time.

My understanding is that Windows Defender is suppose to be left enabled.  If Defender sees another antivirus running, it is suppose to go inactive and let the other anti-virus take on the work.  I'm thinking the Windows message that NAV is off is simply erroneous.

Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Hello William

Windows Defender is supposed to be turned off. It will come on if you uninstall NAV. This might be causing your issue with your Windows 10 showing that NAV is off. You can not run both Defender and NAV at the same time.

Please see this thread

https://community.norton.com/en/forums/should-i-turn-windows-10-defender-using-norton-360

You really should not turn off Windows Updates. Check with Microsoft on how to fix your issue with Windows Updates. This past Tuesday was Windows Update time. Are you at least running the Updates manually?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11
Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Thank you floplot,

My Windows Update Service is corrupted according to my DISM logs.  From all that I have read and tried about Windows Update failing to install an update - I am going to be told to do a clean install which will require me to create a separate partition and port my affected, licensed programs to the new OS.  I do not want to do that, I've done that before and its tedious. Windows forcing you to do an update is new. Previous versions of Windows did not require that.  I do not want the endless cycle of 15 - 30 minute updates from Windows followed by a failure error and return to my current revision.

I've not uninstalled NAV for a while, not since upgrading to Windows 10.  I think NAV is actively working though Windows Security and Maintenance says otherwise.

Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Hello William.

After migrating to a new O/S, you should have reinstalled your Norton product. You should also be making backups of your computer with one of the free backup programs which are around. With an image, it wouldn't take that long to replace your o/s. It is necessary in case your hard drive dies.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.14.2.13 Core Firmware 237 I E 11
Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

I had to reinstall Norton.  How can it be running right now?

I went through the process of doing a clean install in order to upgrade to 10 the first time, a year ago.  It is not installing the OS that is tedious.  That takes minutes to install from an iso.  It is  the resizing the partitions and it is porting applications like MS Office and third party applications which is a pain.  Anyways, I have a valid question and whether or not I do a clean install is beside the point.  Maybe I should not have mentioned the Update situation.

My question remains:  Does the message in Security Center that NAV is not active more than simply a status error

Also, by the way, Windows Defender can be disabled on Windows 10 Pro through the group policy editor, gpedit.msc .  So it is not like Microsoft thinks it will break the system by disabling it.

Accepted Solution
Kudos1 Stats

Re: Windows 10 Security and Maintenance Reports NAV OFF

Defender can be disabled, but you need to leave the Defender Service alone.

The message from the Security Center was a common error with many AV products that has since been fixed with Windows updates, that you do not seem to have. You need to get that issue fixed ASAP, as you are leaving your system vulnerable without the latest Windows security updates.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Thank you Peter.

I agree that I need the updates.  I have fixed the reported DISM errors for my Windows 10 and hoping that I can now install the Anniversary without issue.

Thanks for the clarification !

Kudos0

Re: Windows 10 Security and Maintenance Reports NAV OFF

Hi floplot,

I agree, I will be using restore points of the OS from now on.  I do use backups.  All my critical, non sensitive material is backed up automatically to OneDrive.  My critical sensitive material are backed up to a local drive.

Clean install means that I install the OS instead of updating the existing OS.  I cannot save data and programs in that case and I have to use a separate partition on the hard drive.

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