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Kudos0

windows 10 update removed Norton Security

Windows 10 update removed Norton Security. Not only is icon missing in notification area, but when I try to open Norton from the Start menu nothing happens. I restarted windows again but this did not help. I have two laptops but the problem is only with one of the laptops. How do I restore Norton?

Replies

Kudos0

Re: windows 10 update removed Norton Security

Hi @Ken_EE,

Thanks for reporting in Norton Community Forums. Do you have Windows insider build installed? Can you please provide Windows update installed version and Norton Security version? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: windows 10 update removed Norton Security

windows 10 home

ver 1903

OS build 18362.267

cannot check for Norton Security version because I cannot open Norton

How do I restore Norton Security?

Kudos0

Re: windows 10 update removed Norton Security

Hi @Ken_EE,

I have sent you a private message requesting more details. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: windows 10 update removed Norton Security

Sunil,

compressed file is uploaded

I hope I did it correctly

Kudos0

Re: windows 10 update removed Norton Security

Thanks @Ken_EE

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Accepted Solution
Kudos3 Stats

Re: windows 10 update removed Norton Security

Hello Ken. If I may. First make sure you are logging into your system under an admin credential account. Also, do you have fast startup enabled on the affected system? Disable it and reboot. Here is how to disable that setting. You MAY also have to perform a removal of your product using the Removal Tool. If that is the case perform a REMOVE ONLY as outline in the REMOVE NORTON portion of the article. Reboot, then download your product from your Norton account again. Make sure you run live update until no more are available and reboot. Check live update again, get anything offered. Hoping that alleviates your issue as it has for numerous users in the past.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: windows 10 update removed Norton Security

SoulAsylum,

I used Norton remove and reinstall tool, but it did not work.

Then, I followed your instructions and everything is fixed.

Thank you.

Kudos1 Stats

Re: windows 10 update removed Norton Security

You are most welcome. Glad we could get you a solution. If you do indeed have a solution, by all means, please mark the post that was the solution. Others may then be able to see that solution in the event they have a similar issue. Someone is always available to assist whenever you need. Have an awesome evening.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00