• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Windows 7 restore knock out NIS

  My MS 7 laptop (HP)had to do a system restore (to days after logging on at motel,that I stayed at) In the process it knocked out NIS that I just renewed a few days before hand. What  would be the a best  way to proceeded. When I try and run Norton it can't find director. Should I uninstall NIS completely (if MS7 restore took out Norton from registry,would I need special uninstall from Norton to remove files from hard drive) or try and reload NIS over what's there and have that change the registry. Could that just screw up the registry even more. Any help welcome.

Replies

Kudos0

Re: Windows 7 restore knock out NIS

Do you mean a System Restore to an earlier date done within Windows or a Restore to Factory Condidtion that wipes out everything.

If it's the former it is known that this kind of System Restore can disable security applications -- not just Norton -- because you end up with a mix of files and registry entries old and new that the security application does not know about ....

I believe you can avoid this by changing one of the Norton internal protection settings but it's too late for that.

If you are using NIS 2012 / V19 and want to stay on it to keep the local on your hard drive vault for Identity Safe then use the Norton Removal Tool by running it a couple of times with a restart inbetween and then reinstall NIS 2012 preferably from a link we can give you for a single file download. Don't use the DOWNLOAD button in your MyNortonAccount since that will now download NSA 2013 / V20

If you are using the Identity Safe make sure you export to a safe place where you can find it again the data file with your logins and do this in the two formats -- CSV and DAT -- since you may need one or the other to reimport, depending on what version of NIS you end up with.

This link Symantec Norton Removal Tool. will direct you to the Symantec Norton Removal Tool


If you are using NIS 2013 / V20 or wish to make a clean installation of NIS 2013 / V20 which will not have the local vault then you can use the newer Norton Remove & Reinstall tool that, like the older Norton Removal Tool removes most Norton Products from your system, but the newer tool uninstalls the Norton products from your computer and reinstalls the latest version of your Norton security product.

Note that both of these tools remove most Norton products that may be installed, not just the one you want to! So you need to be prepared to reinstall.

Please let us know how you get on or if you have any queries ....

Hugh
Kudos0

Re: Windows 7 restore knock out NIS

   It was a restore toan earlier date. Thanks for the inform using version 20.2.0.19 (this is the version I have on my desktop,which I installed the next day on the laptop nis). I can't tell what version I have on the laptop's not using safe vault ,so I do not have to worry about that's from what you have said I believe I should uninstall using the second method ( Norton Remove & Reinstall tool  ). Once I use this method ,I guess I just put in my activation code I used for the laptop.

Kudos0

Re: Windows 7 restore knock out NIS

Bob,

<<  Once I use this method ,I guess I just put in my activation code I used for the laptop. >>

Not even that -- I forgot to mention that NRnRT downloads a preactivated, uptodate copy of your program!

Nevertheless run LiveUpdate manually a few times with reboots until it says it is fully uptodate.

Hugh
Kudos0

Re: Windows 7 restore knock out NIS

thanks for the help.I had to use the Symantec Norton Removal Tool.the othere uninstall would not work.It could not find info.the ony other thing I did was use the removale tool in safe mode and thens went to my account.Again thinks for the help.

Kudos0

Re: Windows 7 restore knock out NIS

Sorry about the glitch -- I actually edited out of my boiler plate a bit about using NRT if NRnRT did not work because the workding was all too complicated!

Glad you resolved it.

If you have to do a system restore again I think the setting you need is: Computer / Real TIme Protection / Autoprotect just while doing the system restore but check back here from time to time since if I'm wrong I'm sure someone will correct it....

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.