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Kudos0

Windows 8 machines to freeze or significantly slow down once executed

Symptoms: Windows 8 machines to freeze or significantly slow down once executed

Causes: Generic Windows 8 chipset driver conflict with PC Tools Product

OS:   Windows 8 64 bit

Products Affected: ALL PC Tools Product

Troubleshooting: Updating AMD chipset drivers.

Step 1: Check if the latest AMD chipset is installed.

1. Press "WIN" + "R" on your keyboard to launch the "Run" box
2. Type “devmgmt.msc” in to the "Run" box and press "OK"
3. Click the drop-down arrow IDE ATA/ATAPI controllers
4. If it displayed as "Standard SATA AHCI Controller", continue the steps below.

Step 2: Download AMD Chipset Driver

1. Open up Internet Explorer
2. Visit "support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx" and download AMD Chipset Drivers
3. Install driver (Follow the wizard: express installation)
4. After installation reboot computer

Step 3: Confirm the latest AMD chipset is installed

1. Press "WIN" + "R" on your keyboard to launch the "Run" box
2. Type “devmgmt.msc” in to the "Run" box and press "OK"
3. Click the drop-down arrow IDE ATA/ATAPI controllers
4. It should displayed as "AMD SATA Controller", please let us know if it doesn’t.

Note: Drivers for AMD motherboards with 700 series or newer AMD chipsets.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Labels: PC Tools KB