• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Windows 8.1 explorer.exe crashing due to bushell.dll

I have auto update enabled and after a restart my Windows screen started flickering and became unusable. Event log contained this error:

Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xc06d007e
Fault offset: 0x0000000000005bf8
Faulting process id: 0x2cf8
Faulting application start time: 0x01cf9c5cd7e247b8
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Faulting package full name:
Faulting package-relative application ID:

Task manager showed thumbnail handler extraction host task multiple times and the number of it continously increasing. I was able to make a crash dump and analyzed with windbg. It showed bushell.dll as the crashing module. It happened 10/07/2014 after the n360 update and restart with the version  21.4.0.13. I needed to recover to an earlier system restore point w/ earlier n360 build. It solved the issue.

 

Symantec engineers please take a look on the dump I attached and release a fix please. 

Replies

Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

I have auto update enabled and after a restart my Windows screen started flickering and became unusable. Event log contained this error:

Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xc06d007e
Fault offset: 0x0000000000005bf8
Faulting process id: 0x2cf8
Faulting application start time: 0x01cf9c5cd7e247b8
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Faulting package full name:
Faulting package-relative application ID:

Task manager showed thumbnail handler extraction host task multiple times and the number of it continously increasing. I was able to make a crash dump and analyzed with windbg. It showed bushell.dll as the crashing module. It happened 10/07/2014 after the n360 update and restart with the version  21.4.0.13. I needed to recover to an earlier system restore point w/ earlier n360 build. It solved the issue.

 

Symantec engineers please take a look on the dump I attached and release a fix please. 

Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll


jberke wrote:

I have auto update enabled and after a restart my Windows screen started flickering and became unusable. Event log contained this error:

Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xc06d007e
Fault offset: 0x0000000000005bf8
Faulting process id: 0x2cf8
Faulting application start time: 0x01cf9c5cd7e247b8
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Faulting package full name:
Faulting package-relative application ID:

Task manager showed thumbnail handler extraction host task multiple times and the number of it continously increasing. I was able to make a crash dump and analyzed with windbg. It showed bushell.dll as the crashing module. It happened 10/07/2014 after the n360 update and restart with the version  21.4.0.13. I needed to recover to an earlier system restore point w/ earlier n360 build. It solved the issue.

 

Symantec engineers please take a look on the dump I attached and release a fix please. 


Welcome,

Please check here

http://www.file.net/process/bushell.dll.html

It will help resolve the problem

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Hello jberke,

Can you please attach the crash dump on your next reply?

Thanks!

Harry

Norton Support

Kudos1 Stats

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Dick,

You simply missed the point: I have found an issue with N360, I do not care what the file is for. 

Thanks,

J

Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Hi,

I have atteched to the first post, now adding again. UPDATE: it is too big for upload + extension is not supported.

Thanks Harry for your kind support!

Janos

Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Hi @jberke - I've sent you a private message with some upload instructions. Please let me know if you're able to upload the dump. Thanks again for your help.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Hi Tony,

I have just uploaded the file and got reference # ref00235. I got about 10-15 crash dumps w/ all pointing to bushell.dll

your help mis much appreciated.

Thanks,

Janos

Kudos1 Stats

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

Thanks Janos, that was fast! Our team is reviewing the info. This is a big help, we appreciate it.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Windows 8.1 explorer.exe crashing due to bushell.dll

I just confirmed that Bushell.dll crashed explorer.exe in windows 8.1 on my laptop! After suddenly unable to see my files and not being able to enter computr management or run a command line even as admin and after checking my registry and all was normal in shell folders i  found this event :

Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532954fb
Exception code: 0xc06d007e
Fault offset: 0x0000000000005bf8
Faulting process id: 0x2cf8
Faulting application start time: 0x01cf9c5cd7e247b8
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Faulting package full name:
Faulting package-relative application ID:

I tracked down bushell.dll as the fault and i uninstalled Norton Security 2,0

and all Back to normal!Everything works fine!!! I just reinstalled it and i'm tracking it's behavior!I Was starting to think that i've been hit by something!!Glad i'm not but not glad that my security aplication has the ability to mess up my system like that!What's up with this dll???

This thread is closed from further comment. Please visit the forum to start a new thread.