• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Windows 8.1 Norton Security Asking For Password, None Working, Cannot Reset

I am a long-time user of all levels of Norton Security.  I have NEVER had an issue that has been going on for a couple of months that I need to get fixed.  Whenever I click on the Norton Security button, the screen comes up, all green.  In fact, my "Signed In Name" comes up correctly.  The issue is whenever I attempt to change or add any features, it is now asking for a password.  I have tried all of my Norton passwords and NONE work, and I cannot find a way to reset or request a password assist through my Norton Account either. 

I CAN access my on-line Norton account, my Norton Vault, etc, however what I CANNOT do is change ANYTHING, stop a Scan, or make ANY changes without having the Password Request pop-up. 

I CAN also: move around and view almost everything within the program, however, I do not recall ever setting the "Tamper Protection Up" so I am almost positive THIS is the issue.

So, How Do I Reset The Password for this so I can go back to actively managing and monitoring my Norton Security, Installed Program?  

I truly appreciate anyone's assistance with this.  I have looked through many, many threads as well as searching all over the Web for on-line solutions, so I apologize in advance if this has already been covered, I just cannot locate it.

Thank you!

Mark (a.k.a Dacshundlover2017)

Replies

Kudos0

Re: Windows 8.1 Norton Security Asking For Password, None Working, Cannot Reset

Kudos1 Stats

Re: Windows 8.1 Norton Security Asking For Password, None Working, Cannot Reset

Dachshundlover2017

Can you let us know if the link in bjm_'s post works for you. The last time I tried that process, I did not see any settings password reset option. I just tried it again and still see no option for Password reset. See image.


I have asked Norton for clarification on this, but have not heard anything yet.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Windows 8.1 Norton Security Asking For Password, None Working, Cannot Reset

@peterweb Thanks