• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Windows Media Centre Extenders such as Xbox 360 allow TV shows, music and other media to be streamed from a Windows Vista PC (Ultimate in my case).  I experienced Event ID 107 from program the extender connection program McrMgr:-

 

"An unauthorized window was detected while running the Windows Media Centre Experience, 'SymNotifyWnd', with file name ''."  

 

This has happened half hourly since upgrading to NIS 2009 on 5th November 2008.  Microsoft TechNet says: -

 

"This error can occur when a user interface (UI), such as a dialog box or notification, is trying to appear when Windows Media Centre is started on the Extender. This is referred to as an unauthorized window because UI other than the Windows Media Centre UI is not allowed to be displayed on the Extender."

 

NIS 2009 is attempting to send dialog boxes or notifications to connected Windows Media Centre Extenders resulting in the Event ID 107 messages.  The Xbox connection is terminated and has to be re-established and the media reselected before the show can continue.

 

Symantec One Click Support spent 5 hours connected remotely to my PC yesterday monitoring for the problem but it did not occur.  Perhaps this fault cannot be reproduced over remote monitoring if Symantec redirect dialog box display to the remote session?  They recommended the reinstallation of NIS 2009 which has changed the problem manifestation (it is not happening half hourly at the moment) but did not eliminate it as Event ID 107s still occurred.  They happened every 1 to 2 minutes for several hours, for example, but this stopped once I acknowledged a dialog box on the Windows PC(sorry, can't remember what it said).

 

I suspect that the reinstall may have caused the NIS firewall to relearn the ports used to connect the extender and the traffic from the extender therefore no longer triggers NIS to attempt to send the same dialog box to the Xbox at half hourly intervals.  However, as Version 16.0.0.125 (no update here yet) has the capability to send dialog boxes to the Xbox and cause disconnections I believe the disconnections will continue to be possible. 

 

I do not know if this is the same issue but there is an acknowledged NIS 2009 problem where Silent Mode (which suppresses most of alerts?) does not detect full screen applications that are launched on a secondary display monitor.  There is no present solution for that.

 

I therefore believe that NIS 2009 is capable of causing seemingly random disconnections of Windows Media Centre Extenders.  I accept that the trigger for these disconnections could be the misconfiguration of the firewall, the presence of a security risk somewhere on the host PC or similar.  My issue is NIS 2009 behaviour is not compatible with “UI other than the Windows Media Centre UI is not allowed to be displayed on the Extender”.

Replies

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Windows Media Centre Extenders such as Xbox 360 allow TV shows, music and other media to be streamed from a Windows Vista PC (Ultimate in my case).  I experienced Event ID 107 from program the extender connection program McrMgr:-

 

"An unauthorized window was detected while running the Windows Media Centre Experience, 'SymNotifyWnd', with file name ''."  

 

This has happened half hourly since upgrading to NIS 2009 on 5th November 2008.  Microsoft TechNet says: -

 

"This error can occur when a user interface (UI), such as a dialog box or notification, is trying to appear when Windows Media Centre is started on the Extender. This is referred to as an unauthorized window because UI other than the Windows Media Centre UI is not allowed to be displayed on the Extender."

 

NIS 2009 is attempting to send dialog boxes or notifications to connected Windows Media Centre Extenders resulting in the Event ID 107 messages.  The Xbox connection is terminated and has to be re-established and the media reselected before the show can continue.

 

Symantec One Click Support spent 5 hours connected remotely to my PC yesterday monitoring for the problem but it did not occur.  Perhaps this fault cannot be reproduced over remote monitoring if Symantec redirect dialog box display to the remote session?  They recommended the reinstallation of NIS 2009 which has changed the problem manifestation (it is not happening half hourly at the moment) but did not eliminate it as Event ID 107s still occurred.  They happened every 1 to 2 minutes for several hours, for example, but this stopped once I acknowledged a dialog box on the Windows PC(sorry, can't remember what it said).

 

I suspect that the reinstall may have caused the NIS firewall to relearn the ports used to connect the extender and the traffic from the extender therefore no longer triggers NIS to attempt to send the same dialog box to the Xbox at half hourly intervals.  However, as Version 16.0.0.125 (no update here yet) has the capability to send dialog boxes to the Xbox and cause disconnections I believe the disconnections will continue to be possible. 

 

I do not know if this is the same issue but there is an acknowledged NIS 2009 problem where Silent Mode (which suppresses most of alerts?) does not detect full screen applications that are launched on a secondary display monitor.  There is no present solution for that.

 

I therefore believe that NIS 2009 is capable of causing seemingly random disconnections of Windows Media Centre Extenders.  I accept that the trigger for these disconnections could be the misconfiguration of the firewall, the presence of a security risk somewhere on the host PC or similar.  My issue is NIS 2009 behaviour is not compatible with “UI other than the Windows Media Centre UI is not allowed to be displayed on the Extender”.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I do now have 16.1.0.33 after rebooting.
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Turn on Advanced Event Monitoring.
=\
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Thanks.  I tried this.  It seems to cause a notification window to be displayed whenever a component attempts to perform an operation the requires a new rule.  The problem with this is that it is these attempts by NIS 2009 to display notifications that crash the media extender connection.  Advanced Event Monitoring caused more crashes.

I need to stop NIS 2009 from attempting to display any notification windows to media extenders, whatever the cause of that notification.  How can I

- stop all notification window displays to extenders, or

- stop same to Vista users Mcx1, Mcx2 and Mcx3, or

- redirect all lnotification windows to the console, file, event log, in fact anywhere except to the extenders so I can at least see what is triggering some them.

I suspect that NIS 2009 could just be incompatible with Windows Media Centre Extender operation and that I will need to move to a different product.  2009 does seem faster so I prefer it to the old version but it has broken one of my major applications.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I am experiencing the same problem with 2008 and also running Vista Ultimate 32-bit.  I even tried disabling Norton until reboot but that did not resolve the issue.  I'm in a chat now hopefully adding some more visability to the issue.
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I am pleased that I'm not the only one.  I have spent days trying to crack this.  Please let me know how you get on.

I had a 5 hour remote monitoring chat with Symantec 3 weeks ago during which the problem failed to occur, although it had been constantly failing prior. 

The biggest problem with getting this solved will be that it involves where and when Norton chooses to display message windows.  Remote monitoring might divert all messages to the remote operator to assist them in diagnosis but then the problem will not be triggered.

I have also experienced an extender crash, reconnect and then crash again repeatedly in a cycle lasting 3 - 5 minutes.  If I then go to the PC and move the mouse to deactivate the screen save/ montor power saver the cycling stops.  I have even tried using my other machine to Remote Desktop into the media centre PC to avoid disturbing the console but this also seems to change the state of NIS 2009 and the cycling crashes stop.

In other words, attempts to monitor this problem prevent it happening, which makes demonstrating it to Symantec difficult.  We need an analyst to look at the problem as described by the users rather than as a logged remote assistance session but I suspect it is more difficult to escalate such bugs within the organisation.

I've got 50 days left on my subscription and am pretty much resigned to looking for another AV solution in the new year solely because of this issue.  We use media centre extenders everyday (got 3) so this is a big deal to me.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

What extender are you using?  I'm using a 360 that is hard wired via a gigabit switch to the PC which is also wired.  I never had this problem until installing Norton so i'm sure they are the cause.  I thought I had luck with temporarly disabling it but it started again anyways.  I use my extender to play a library of MPEG movies I have on the PC via my xbox360.  This setup has worked for the past 2 years and the install of Norton has only been in the past month or so.  before that i was not using any antivirus but this PC only operates on my internal LAN and does not do anythign else besides serve movies to my Xbox's so I'm not overly concerned about not having it.  In short I uninstalled it and the problem thus far went away so that has been my solution.  Not exactly what I was looking for but Norton wasn't much help on the issue as they told me to talk to Microsoft.  A bit of a disappointment to say the least.  I hope by at least talking about this and bugging them they will eventually decide it is a real issue and consider correcting it.
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I use 3 x XBox 360 as extenders and they all experience the problem.  My setup also did not show this problem for many months except that I had NIS 2008 throughout the troublefree period.  It is only NIS 2009 that introduced it.

I record TV and the TV guide comes from the internet so running the PC without antivirus and filewall is not an option.

The problem happened again this morning after a whole week without issue. I therefore turned on Advanced Event Monitoring as someone here suggested.  As soon as I tried to play the same show that had just failed the extender again disconnected but with the Eventlog message:-

"An unauthorized window was detected while running the Windows Media Center Experience, 'Norton Internet Security', with file name ''."

It usually has 'SymNotifyWnd' as the program causing the attempted window to display.  NIS security history shows messages that it had created three new rules:-

1. ehshell.exe "Automatically create new rules" "Local Computer 0.0.0.0:8554" "Outbound UDP, Port 8554"

2. ehshell.exe "Automatically create new rules" "Local Computer ::0,8554" "Inbound TCP, Port 8554"

3. ehshell.exe "Automatically create new rules" "Local Computer 192.168.2.14:50004" "Outbound UDP, Port 5004" (note 50004 and 5004)

Checking the rules shows that ehshell already had one for "Allow Direction:In/Out, Computer: Any, Communications: Any, Protocol: TCP and UDP" so no new rules were needed or added.  I wonder if the mismatch between the local computer port 50004 and the outgoing UDP traffic on port 5004 (not the same) might be a problem?

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I have just experienced the message "Norton Internet Security is currently performing background tasks” on my main PC screen.  If this message is broadcast all connected users (including the Media Center Extenders) that would be enough to crash their connections.

Is this displayed to all connections?

Which configuration option (if any) of NIS 2009 will turn off all of these background tasks?

How can these messages be suppressed?  It is information that I do not need and it may be breaking my system?

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Anybody has a solution for this, I have the same problem on a Linksys DMA2200 extender
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Hi johnkl,

Search for "NIS 2008 pop-up messages kill media center extender session".  Symantec are testing a fix.  In the meantime, a workaround is to launch Internet Explorer or Firefox on your computer and push F11. This will make the browser Full Screen and should suppress all dialog boxes, even the ones sent to the Linksys.  

You will need to startup your extender first and then go Full Screen because the dialog suppression turns off every time the extender logs on.   There is a Symantec fix for this workaround problem being tested as well.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Any update on this.. I still has this BIG problem that make the media extender useless :(
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

johnkl, we put changes into the 16.5 releases that address this problem, but Andrewh has reported that he is still seeing the problem. We are contacting him to better understand what is going on.
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Reese, I didn't know that you were had been trying to contact me. 

Since my first report of the problem I had followed you advice and manually set Silent Mode on for x hours when using the media center extenders.  I stopped doing this a week or so ago when I read that the 16.5.0.134 update had been released and I had checked that my system had received the update. 

I had three Event ID 107 errors between 7:57 and 8:19 on 21st March.  The PC console showed that NIS2009 had installed an update and was prompting that it needed to do a reboot.  It is this message that caused the crashes, I believe.  The previous errors had mostly but not solely been from 'SymNotifyWnd' but the three on 21st March were from 'Norton Internet Security'.

I intend to run without silent mode manually enabled until the next time that the problem occurs.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Andrewh, thanks for the additional information. If it's related to the reboot message, we should obviously fix it but fortunately, we don't roll out updates that require reboots very often anymore.
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I Have version 16.2.0.7

How do I get the update to version 16.5.0.134

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Another Question: How do I apply the Silent mode that Andrew are talking about  as a work arround ?

John

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr


johnkl wrote:

I Have version 16.2.0.7

How do I get the update to version 16.5.0.134


Manually run LiveUpdate until no more updates are available.You probably will be prompted to reboot one or two times but keep running LiveUpdate after the reboots until it says that there are no more updates available.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr


johnkl wrote:

Another Question: How do I apply the Silent mode that Andrew are talking about  as a work arround ?

John


Right-click the Norton Internet Security system tray icon and select Turn on Silent Mode.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

The Live update tells that there are no updates. Version still the same :( I found the Update to version 16.5.0.134 but it was indicated that this is a new installation, and the patch for update to 16.5.0.134 will be pushed later. Does this still count ? or do I uninstall / reinstall NIS with version 16.5.0.134 ? rgds John
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr


johnkl wrote:
The Live update tells that there are no updates. Version still the same :( I found the Update to version 16.5.0.134 but it was indicated that this is a new installation, and the patch for update to 16.5.0.134 will be pushed later. Does this still count ? or do I uninstall / reinstall NIS with version 16.5.0.134 ? rgds John

I'm sorry, I forgot to mention that you could also get 16.5 by going to the Norton Update Center. Regardless of where you get the 16.5 update from, you can just install it over your current version.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Hi Andrewh,

We're looking in to this issue where alert dialogs, including reboot alert dialog, causes the Media Center session to disconnect.

As for your first issue you were having where the background tasks dialog would disconnect the session, do you still see that with 16.5 fully installed on your computer?

Message Edited by Tim_Lopez on 03-24-2009 11:47 AM
Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Tim,

The folder c:\Program Files\Norton Internet Security\Norton Internet Security\Engine\16.5.0.134 has a create date of 07 March 2009, 03:32:16.  I assume that this was the date when 16.5 was applied to my system, right?

I had not realised that a release had taken place until I searched the forum last week.  I had been manually setting Silent Mode on up to that point and my last failure with event id 107 for 'SymNotifyWnd' was therefore on 23 February.  I do use Media Center extenders every day so the problem tended to show up regularly but it was not happening every day.  I can see from my event log that I had a 9 day trouble free gap in December, for example.

I have not experience of 'SymNotifyWnd' issue since 16.5 installed on 7 March but I think that I will need to run for another week before I can be sure.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I updated to version 16.2.0.7 last night, and tried to reproduce the problem today:

I found that the media Extender disconnected two times during a movie play. I did'nt watched the movie but after app. 30 min the connection was lost. Previous the disconnection was more frequent.  I then selected the "silent mode" for 6 hours, and until now the connection has NOT been lost.

I

rgds

John

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Heeeei

Just lookin at the previous mails, I realised that I did NOT get the right version installed.  Eventhouh that I downloaded the 16.5 version. Something is wrong in the state of Denmark :)

I will investigate, and return

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

HELP !!!!

I just tried the same process again. Contacted the download center asking for a new update, and the same thing happens. There are a new verison woudl you ... bla bla.   and yes download satup.exe. Executing this   the un-installer ask if I would uninstall and  after the reboot NIS has just been uninstalled. I have to start the "install Norton" icon on the desktop, and voila .. same version again .. I'm confused !!!

John

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Hi johnkl,

Were you able to install the 16.5 version successfully? Please let us know if you have any troubles.

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

The 16.5.0.135 version just came with the live update today :)

I'll try with the extender later tonight.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Hi Everyone,

We’ve been able to reproduce the issue that some of you are experiencing with some Norton dialogs causing Media Center Extenders to disconnect.

16.5 included a fix for an issue where the “toaster pop-ups” on the bottom right corner cause the Media Center Extender to disconnect. We expected this to take care of all the conflicts that were going on with the Media Center Extender, but the dialog issue is now persistent.

We’re working on correcting this issue, but will have to implement some new features to make this more configurable for Media Center Extenders. Unfortunately, it’s not likely that this issue will be corrected until the next version (2010) comes out. As you know, you’ll be eligible for a free update to 2010 when it is released. We will have a beta of the 2010 software sometime this summer. Please keep an eye on the forums for any updates on Public Betas.

Some temporary workarounds that can help your media extender from being disconnected is to manually turn on Silent Mode. You can do this for up to 6 hours at a time.

Another method you can use, is to put an application in your computer in to “Full Screen Mode” before starting your Media Extender. This is different than Maximizing a Windows. When a program is in Full Screen Mode, the window Title Bar will not be present. For instance, open Internet Explorer or Firefox and push the F11 key. This will put the window in to Full Screen Mode. If you do this, you will not see any dialogs from the 2009 products.

We’re sorry for the inconvenience that this has caused. Please know that we are working diligently to ensure that this is corrected in future versions. Again, I would encourage everyone to download the Public Beta when it is released so we can make sure this issue is corrected before releasing the next version of our software.

Best Regards,

- LynnH

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Hi Lynn,

I've been watching this thread to see if the issue that Norton is causing with Media Center Extenders for some time.

Your latest post seems to indicate that this is not a high priority issue for the product group. I can't tell you the frustration that this issue causes. If you can imagine having someone else randomly turning off your TV repeatedly unless you tell them ahead of time that you want them to leave you alone for 6 hours at a time, you would experience a good bit of the frustration for yourself.

I hope this issue can be addressed by a motivated developer (i.e. one using a Media Center Extender with a spouse) well before 2010.

Cheers,

B

Kudos2 Stats

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

B,

I know you have addressed your comment to Symantec and I am just a customer like yourself.  I share your frustration with this problem and wish that it had been completely resolved by now.

Having said this, my experience today is that the latest version really does virtually eliminate the TV or video crashing.  The crashes caused by NIS 2009 displaying a message box about performing background checks ("toaster pop-ups") are gone - I have not had a single repeat of the problem since receiving version 16.5.0.134.  Thank you Symantec.

The only issue I have experienced since the update is when NIS 2009 had downloaded a further update and wanted to the system to be rebooted.  The reboot reminder pop up caused a succession of crashes on one day.  Symantec have pointed out that product updates requiring reboots are relatively rare.  I have only had this one instance since applying 16.5.0.134.  I therefore no longer set silent mode on for 6 hours every time we use Media Center, which is every morning and evening (sad but true).  If you have the update I would encourage you to put aside your previous experience and stop using silent mode ever 6 hours.  You might get very infrequent crashes but for all practical purposes the problem has been fixed.

I would encourage anyone who reports a problem to Symantec to be persistent and provide them detailed event log and other error message.  If you are on the latest and greatest version and do get a problem, let them know the version and copy the bit from the event log showing the error and the date and time it/they occured.  My experience is that Symantec do address customer problems.  I have accepted that redesigning NIS 2009 to fix the final issue with Media Center will not be an overnight job.  

I hope this helps.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

I have watched this thread for 2 months.  My version has already updated itself per the About window and it is not fixed.

The work around is ridiculous. 

This is beyond disappointing.  The leading AV product chooses not to fix a bug that admittedly causes a total lack of functionality with our system.  Evidently no one at Symantec uses a media center to watch tv/recorded tv/movies etc. as this issue causes a total lack of functionality - the extender reboots itself frequently and randomly.

And, reported in November, decided in April that it will have to wait until the next program version!  This is Symantec - an international, multi-billion dollar company.

This isn't company support; this is a purposeful decision not to fix a known problem.  This isn't a minor issue - this problem causes a total lack of functionality with a $300 plus networked device!

At this time I would like to request a full refund of my purchase price so I can uninstall this product and move to one that works; hopefully with a company that has a philosophy to fix problems when they happen.  It's called doing the right thing.

Kudos0

Re: Windows Media Centre Extenders, NIS 2009, Event ID 107 program McrMgr

Updating my previous post.  I have had one more instance of the crash caused by Symantec releasing an update that required Vista to be restart.  I have therefore had two episodes since applying 16.5.0.134 and both ceased being a problem after a PC reboot.  I have not operated any work arounds since realising that 16.5.0.134 had been installed.

jjynchhome, if you have the same version I do but you are experiencing the problem of an XBox 360 extender displaying a blue screen that talks about an unexpected UI being launched, I am guessing that you have a different problem.  It may be that something else is causing NIS to put up message boxes, something that I have not experienced.  You would need to give Symantec some more information about what messages NIS is putting out on your PC screen that also crash the extender connection.

If you are experiencing an extender rebooting or failing in another way it may not be caused by NIS.  You should look at the Event Viewer and confirm what message is recorded when the failures happen.

The first extender connection crashing issues I had were caused by network problems.  Two of my extenders connect to the PC via Netgear HDX101 Powerline HD Ethernet Adapters.  One of these adapters developed an intermittent (overheating?) problem and extender blue screen crashes resulted.  That's when I first realised that Vista Media Centre, for all of its joys, is rather sensitive to errors elsewhere.  Microsoft obviously developed and tested it in the lab with reliable network connections, which is probably not what most homes have.  I have therefore had cause to curse both MS and Symantec but one of them did produce a fix when I explained the problem.

This thread is closed from further comment. Please visit the forum to start a new thread.