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Kudos0

windows update

having a problem with windows updates. Microsoft says the problem may be with Norton. What if anything can I do 

to update windows updates? 

Replies

Kudos0

Re: windows update

Can you elaborate please? What is your OS. What version of Norton are you running? What exactly is the problem? Have you looked in your Norton history and look to see if anything is being blocked? 

Kudos0

Re: windows update

I had the Windows 10 update KB3199209 fail 3 times over two days.

I did a restart and tried again and it then updated fine.

I don't think was anything to do with Norton as there was nothing in history that corresponded with the failed updates.

Kudos0

Re: windows update

Several Windows 10 updates cannot be installed lately. I had 3 machines that could not install an updates from last month. If you Google it everyone was having issues. It is completely and entirely unrelated to Norton. Who told you it was? 

Kudos0

Re: windows update

You could try what I did after a few 'fails' with Windows update, that was to go into 'Settings', click on 'Update and Security' then 'Advanced Options' and un tick the box which says 'Give me updates for other Microsoft products when I update Windows' Close the window and try again updating. 

Once all the updates then download and install correctly, go back and re tick the box mentioned earlier so that other updates can come through. Let us know if this works for you.

Kudos0

Re: windows update

I'll try and answer your questions. I am a senior citizen so I hope I give the correct info. The OS that must be operating system? I have a Windows Vista Home Premium 32 bit 2007. The last update I received from MS was MS office compatibility service pack 3 and it was successful. Then on 7-3-2016 was the last time it checked for updates. So I clicked on check for updates and it just runs and runs. As far as Norton History being blocked, not sure how to check that. So Pats that is the problem the blue bar just moves and moves but not updates. 

Kudos0

Re: windows update

Hi Dave c 33, I don't have Windows 10. I just checked MS blogs and they claim Norton's firewall can block updates. What do I know. But thanks for responding

Carols

Kudos0

Re: windows update

Yes OS means operating system. Do you shutdown your pc or just log off at night? When is the last time you restarted your PC? Keep in mind that Microsoft shut off support for Windows Vista as of April 2012. Extended support ends April 2017. So by April of 2017 you should shop for a new pc. As far as Norton causing Windows updates to not work that is most likely not the issue. Here are a couple of links.

http://www.bleepingcomputer.com/forums/t/611898/windows-vista-update-han...

http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/wi...

http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/up...

Kudos0

Re: windows update

Thanks Pats for the information. I'll check out the links

Carols

Kudos3 Stats

Re: windows update

PatsSoxBruins:

As far as Norton causing Windows updates to not work that is most likely not the issue. Here are a couple of links.

http://www.bleepingcomputer.com/forums/t/611898/windows-vista-update-han...
http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/wi...
http://answers.microsoft.com/en-us/windows/forum/windows_vista-update/up...

Hi Carol s:

My 32-bit Vista SP2 computer is affected by these "Checking for updates..." hangs and slow Windows Updates, and I'm familiar with all three threads referenced by PatsSoxBruins.  See the step-by-step instructions I posted 16-Jun-2016 on page 1 of m#l's thread Updates not working, it has been searching for updates for hours (revised for October 2016) in the MS Answers forum - I post in that forum as user Great White North.

If Windows Update hasn't successfully installed updates on your 32-bit Vista SP2 machine since 07-Mar-2016 then STEP # 3 of those instructions will like show that you are currently missing three Windows kernel-mode driver (Win32K.sys) speed up patches: KB3164033 (released 14-Jun-2016) , KB3185911 (released 13-Sep-2016) and KB3191203 (released 11-Oct-2016).  The download links for the standalone update packages (.msu files) for these speed up patches can be found on Dalai's site (see Note 2 of the instructions), but you can also use these direct download links for 32-bit Vista SP2 when you reach STEP # 4:
     32-bit KB3164033:  https://www.microsoft.com/en-us/download/details.aspx?id=52861
     32-bit KB3185911:  https://www.microsoft.com/en-us/download/details.aspx?id=53714
     32-bit KB3191203:  https://www.microsoft.com/en-us/download/details.aspx?id=53972

If you have any questions about the instructions or run into any problems just post in m#l's thread and I'll be happy to help.
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32-bit Vista Home Premium SP2 * Firefox v49.0.2 * NIS v22.8.0.50 * MBAM Premium v2.2.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: windows update

The is an easy way to see if Norton is the problem.  Uninstall it.  It is easy than you might think.  This is especially true if when the uninstall begins Norton ask if you want to save your settings.  If you answer yes, then any changes to your settings you made are saved for the reinstall. 

But, what about anti-virus protection?  Well, after uninstalling Norton, Windows 10 runs Windows Defender in Norton's place.  It is a very capable replacement.  Not the same.  Just capable.  Yet, this is meant to be for a short period of time.  Just long enough 'til Norton is reinstalled.

In my particular case, I had about 4 or 5 failed updates of the same update until I uninstalled Norton. Then my update installed just fine.  There is driver out there (probably) that just does not agree with Norton.  Until this issue is solved, uninstalling Norton solves this particular problem for now.  Keep in mind, however, there is the possibility that this "driver" problem may still exist after re-installing Norton.  And, if Norton caused problems during Windows Update, it could very well cause problems after the update.

A heads up.  Nvidia has gotten a bad rap for some buggy drivers recently.  Do you use their drivers?  If so, they just released an update for a driver they released about a week ago.  Really buggy.  Install the new Nvidia 375.63 driver.  Lots of fixes there.

Lastly, the update problem you are experiencing can also be a Microsoft issue.  If you want, another good idea might be to completely skip installing this update for now.  This is so all the bugs can be worked out without installation problems.  When the bugs are worked out, install the Windows update then. 

Should you want to do this, change your Windows Insider Level to "Slow".  Your current update will not be installed.  Then, later when the talk about "bugs" has died down, change your windows insider setting back to "Fast".  Install the Windows update that is available.  It does not even matter if this Windows update is newer.  Missed updates don't matter to Microsoft.

William J Buntz
Kudos0

Re: windows update

Norton is not responsible for Windows updates not being installed nor are graphic drivers. I have Norton on 7 Windows 10 laptops. None with any sort of issue. 

Kudos1 Stats

Re: windows update

@Carol s: Did you see any error code when/before you posted this OP? Such an error msg/line would help address your issue and save us time.

Please send us your feedback.

TIA and luck!

Off-topic comments:

  • Move your personal data like bookmarks > uninstall your Vista and install Windows 7, depending on your System Information.
  • You may get additional info from this "General discussion".
PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: windows update

Definitely move over to Windows 7. But she would need to purchase it but the price she can get a new pc or a Chromebook. 

Kudos2 Stats

Re: windows update

Carol s:

...So I clicked on check for updates and it just runs and runs...

20750065:
@Carol s: Did you see any error code when/before you posted this OP? Such an error msg/line would help address your issue and save us time.

Hi  20750065:

The "Checking for updates..." hangs and slow Windows Updates on Win 7 SP1 and Vista SP2 machines are a common problem and first appeared in August 2015, just after the official release of Win 10 on 29-Jul-2015.  I posted about Dalai's workaround at http://wu.krelay.de/en/ in the Tech Outpost board in my May 2016 thread Possible Help for Slow Windows Updates (Win 7 and Vista).

The problem tends to be worse on Vista SP2 computers because:

  • Vista machines are older and tend to have slower CPUs and less available RAM
  • The Windows Update Agent (WUA) v7.6.7600.256 for Vista at C:\Windows\system32\wuaueng.dll has not been updated by Microsoft since June 2012.
  • Many of the supersedence chains in the Windows update catalog wsusscn2.cab have become so long and complex for some Vista updates that it now takes the WUA several hours to sort through the list of older, expired patches that have been superceded (replaced) by newer updates (see Dalai's background information and my post # 16 in the bleepingcomputer thread What actually causes wuauserv high CPU use updating Windows).

Microsoft released a permanent fix for affected Win 7 SP1 users a few months ago.  The optional KB3172605 (July 2016 update rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1) includes hot fix KB3161647 (Windows Update Client for Windows 7 and Windows Server 2008 R2: June 2016) that updates the Windows Update Agent for Win 7 SP1 to v7.6.7601.23453 and adds "An optimization that addresses long scan time for updates" and a fix for "Windows Update error 0x8007000E".  Canadian Tech's thread Windows 7 Update solution in the MS Answers forum has instructions on how to apply KB3172605.

Unfortunately, Microsoft has not released an analogous patch that will update the Windows Update Agent for Vista.  I don't think Vista users will see a permanent solution for these slow Windows Updates before extended support for Vista SP2 ends on 11-Apr-2017 unless Microsoft either purges some of the superseded (outdated) Vista updates in the wsusscn2.cab update catalog or they release an update for the Windows Update Agent for Vista that speeds up searches on computers with slower CPUs and limited amounts of RAM.
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32-bit Vista Home Premium SP2 * Firefox v49.0.2 * NIS v22.8.0.50 * MBAM Premium v2.2.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: windows update

Hi Carol s:

Just checking in to see if you still needed help getting Windows Update to run on your Vista SP2 machine.  If you're still having problems let me know if you've been posting in m#l's thread Updates not working, it has been searching for updates for hours in the MS Answers forum using a different username.
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32-bit Vista Home Premium SP2 * Firefox v49.0.2 * NIS v22.8.0.50 * MBAM Premium v2.2.1

Kudos0

Re: windows update

Hi Imacri. Still having problems. running windows update now for the last 30 minutes. Still checking for updates blue line running. read lots of post on this problem. I think i just need a new computer.

Kudos0

Re: windows update

Carol as previously started Windows Vista will no longer be supported as of April 2017. Just like XP is no longer supported. There are several cases on this issue unrelated to Norton as you can see with the links others provided. If you have a local computer repair shop maybe take it in. But it may end up costing you as much as a new pc. Look into Google Chromebooks. Cheap. Light. No antivirus required. 

Kudos0

Re: windows update

Carol s:

Still having problems. running windows update now for the last 30 minutes. Still checking for updates blue line running.

Hi Carol s:

I'm not clear from your response if you followed my step-by-step instructions posted 16-Jun-2016 in m#l's thread thread Updates not working, it has been searching for updates for hours and manually installed the Windows kernel-mode driver (Win32K.sys) updates listed in STEP # 2 if any of those five updates were missing from your system.  I followed those instructions and my October 2016 Patch Tuesday updates required about 1 hour 15 min (including 45 min for the initial "Checking for updates..." phase to find available updates) but I was fully patched as of September 2016 and only needed to install the latest KB3191203.  Note 6 of those instructions state that "A few Vista SP2 users have reported that Windows Update required around 3 hours to find and install their October 2016 Patch Tuesday updates, even after installing the Win32K.sys speed up patch(es) listed above."  Even after you have installed all your missing Win32K.sys speed up patches, it can still take a few hours for Windows Update to run to completion, depending on your CPU speed, your amount of free (available) RAM,  and the number of months since Windows Update last ran to completion.

If you have any problems following the instructions posted in m#l's thread, please download and install Piriform's free Speccy diagnostic software and follow the instructions in the support article Publishing a Speccy Profile to the Web (File | Publish Snapshot).  Then copy and past the URL of your published Speccy profile in your next post so that I know the last time Windows Update was able to successfully install updates on your computer and can determine what Win32K.sys updates you will have to install to speed up Windows Update.  Here's the URL for the Speccy profile for my own 32-bit Vista machine if you'd like to see a sample profile: http://speccy.piriform.com/results/jVYyzQ2SkVcMrHMz7WyDlve.
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32-bit Vista Home Premium SP2 * Firefox v49.0.2 * NIS v22.8.0.50 * MBAM Premium v2.2.1

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