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Wireless internet device and Norton Backup Online
I had been successful in backing up files with Norton Backup Online...Windows 7/Firefox 12.0...and plugged into Internet through cable modem. I switched to a wireless mobile internet device, and I can no longer back up my system. The computer icon on the home page has a red X in the lower right corner of the icon (actually a white X in a red circle). When I go to back up, the usual bar appears on the right of the screen indicating Backup In Progress, Awaiting Agent Backup. And that persists for a very very very long time with nothing seemingly getting backed up.
I availed myself of a Symantec tech chat, and was told that the wireless device was the problem, that essentially it couldn't be used because of the intermittant nature of the connection. Can anyone confirm or deny? Or provide any further help?
Thank you to anyone who can come to my aid! It seems strange, to say the least, that Norton Online Backup would not support a wireless mobile internet connection...