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Kudos0

Wont block Facebook

Our Norton family software is not blocking facebook.  We have added the domains facebook.com, facebook.co.uk, facebook.uk.com, facebook.uk, en-gb.facebook.com, en-gb.facebook.co.uk, en-gb.facebook.uk.com, en-gb.facebook.uk to the block list, and the Norton logs show that the site was accessed but not blocked although the supervision settings are all switched on including social networking.

Any advice appreciated.  All of our software is up to date

Replies

Kudos0

Re: Wont block Facebook

Our Norton family software is not blocking facebook.  We have added the domains facebook.com, facebook.co.uk, facebook.uk.com, facebook.uk, en-gb.facebook.com, en-gb.facebook.co.uk, en-gb.facebook.uk.com, en-gb.facebook.uk to the block list, and the Norton logs show that the site was accessed but not blocked although the supervision settings are all switched on including social networking.

Any advice appreciated.  All of our software is up to date

Kudos0

Re: Wont block Facebook

The plot thickens.  It seems that if the user types in the URL via the address bar, the site is actually being blocked.  However, our users have worked out that if they search for Facebook via google, and then use the google link to facebook, Norton will allow access this way, which is not acceptable for our situation.  Please advise

Kudos0

Re: Wont block Facebook

I think I know what the issue is, thank you for the extra details.

If the user goes to Facebook via HTTPS (Secure HTTP), we don't recognize the URL. And therefore do not block.

However in our soon to be released version we will recognize HTTPS URLs.

Matt

Kudos0

Re: Wont block Facebook

Thanks, when will the new version be available? 

Kudos0

Re: Wont block Facebook

Sorry but Symantec does not disclose release dates for incremental fixes and builds as we want to make sure they are fully tested and ready to go.

With that said I am fairly confident we will be completed within the next couple of months.

Kudos0

Re: Wont block Facebook

Has this problem been fixed in the latest 3.0 release?

I would really appreciate a change log when new versions are released.

Kudos0

Re: Wont block Facebook

Hi,

The latest Norton Family 3.0 supports HTTPS Monitoring.

Thanks

Katie

Thanks Katie
Kudos0

Re: Wont block Facebook

Hi,

I tried this in Chrome.

The Google search page is by default https.

When you search for Facebook, the Facebook home page loads, stays there for a few seconds, and then the blocking page replaces it.

Is there any way to prevent the facebook page from loading altogether?

Thanks.

Kudos0

Re: Wont block Facebook

Dan,

This is how the program works currently.  To help parents to protect their children from Internet dangers, Norton Family team continues to add new features and enhance the existing functions.  We are looking for a different approach to handle this in a future release.

Thanks,

Katie

Thanks Katie

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