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Wow, so many Norton Core issues today
I ordered the Core router today and have experienced several issues.
1) I clicked the link to download the core protection plus which took me to what appears to be the main account page. Clicking download there appears to simply attempt to download the 360, which is already on my system, and which has maxed out the number of downloads. So, I get a very helpful notice that I have maxed out the number of subscriptions.
2) After unsuccessfully attempting to navigate the Norton website for about 30 minutes I was unable to find links or information to help resolve the issue. So, I went to my email in an attempt to see if there was a link in the purchase confirmation email. I received two emails, one minute apart, both with the same purchase confirmation number. The first informed me that my purchase of the core system was successfully cancelled, the second confirmed my purchase of the router. Looking in my account, it looks like the purchase has actually been made, but then again ... who really knows?
3) I attempted to access the online chat support and can't seem to do so anywhere. Attempts at directly activating it simply bring up a webpage that states my browser's attempt to access the website was not recognized. Weird, since I had just done so, yesterday. Other attempts bring up a form to fill out, which I guess is meant to put me in a service cue for a call or something. However, no support contact appears to be forthcoming, either through phone or online contact.
All told, I have spent perhaps more than an hour so far before making this post. I have used norton/symantec products for a great many years and have typically been very satisfied with them. Account management has presented some minor catches, requiring me to spend a couple minutes to figure out what I wanted to do in order to manage services on various computers, at times. This set of issues has me totally stymied and frustrated. Any assistance folks could offer would be greatly appreciated.
[edit: subject edited for clarity]