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Kudos0

Wrong time reported in Norton Family

I just installed Norton Family on my PC and my son's PC.  The software is incorrectly reporting times that my son is using his PC (yes, I have double checked this).  For example, he is on it now at 11:11 a.m., but the system says it is 5:11 p.m.  I know that the time is correct on both of our PCs (both are Eastern Standard Time, both get time info from internet).  Any suggestions?

Replies

Kudos0

Re: Wrong time reported in Norton Family

I just installed Norton Family on my PC and my son's PC.  The software is incorrectly reporting times that my son is using his PC (yes, I have double checked this).  For example, he is on it now at 11:11 a.m., but the system says it is 5:11 p.m.  I know that the time is correct on both of our PCs (both are Eastern Standard Time, both get time info from internet).  Any suggestions?

Kudos0

Re: Wrong time reported in Norton Family

Hi mluchs,

First, please make sure the computer time at Start -> Control Panel -> Date and Time is correct, then

please follow these simple steps to make the Time Zone online is setup properly.

1)     Go to your web browser and type in https://onlinefamily.norton.com

2)     Click  “Sign-In Here” link and enter your email address and password

3)     After you’ve signed in, click on Parent icon under Configure Family

4)    Select Time Zone  you prefer and Save it .

Thanks,

Katie

Thanks Katie

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