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Kudos0

WS.Reputation.1 "threat" on an .exe

When I download some files, norton rapidly delete them saying that there is a threat called WS.Reputation.1 but is not true, becuase in other computers with other antivirus, I download the same file in the same page and it doesn't say that. Does someone here knows how to solve that?

Replies

Kudos0

Re: WS.Reputation.1 "threat" on an .exe

Hi, Johann. This is a generic detection category, so you can exclude these file from detection if you are sure they' re safe.

You can also submit them as a false positive, if you wish.

https://submit.symantec.com/false_positive/

Below is the info file from Symantec.

https://www.symantec.com/security_response/writeup.jsp?docid=2010-051308...

Windows 10 Home X 64
Kudos0

Re: WS.Reputation.1 "threat" on an .exe

The problem is the files that get the false positive are being deleted rather than quarantined.  Even if you go into history and tell NS to exclude the previously downloaded false positive, it still marks it as a false positive on subsequent downloads and deletes the file instead of quarantining it.

Kudos0

Re: WS.Reputation.1 "threat" on an .exe

Hello


If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi

Can you try and send the link to Symantec and see if they will download the file themselves so that they can test it? Don't know if this will work or not. Just an idea or possibility. Thanks.






 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: WS.Reputation.1 "threat" on an .exe

Hello

Please see if you can do this with the file. I don't know if you can or not.

Please read this KB and see if it will help.

https://support.norton.com/sp/en/us/home/current/solutions/v54298598_ns_retail_en_us

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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