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Kudos0

Yesterday evening I paid Norton for a one year, one device, anti virus. You ASSURED me that immediately you would clean the viruses from my PC and stop all the damn pop ups. YOU'VE DONE NEITHER ! FIX IT NOW - NO MORE DAMN Questions !

Posted: 16-Oct-2022 | 7:34PM · 3 Replies ·

Yesterday evening I paid Norton for a one year, one device, anti virus.  You ASSURED me that immediately you would clean the viruses from my PC and stop all the damn pop ups.  YOU'VE DONE NEITHER !  FIX IT NOW - NO MORE DAMN Questions !

I spent an hour yesterday after I paid for my service.  No more damn questions.  It's sickening !

Tomorrow I will have my credit card company refund my money.  It's obvious Norton sucks and doesn't care !

Replies

Kudos3 Stats

Re: Yesterday evening I paid Norton for a one year, one device, anti virus. You ASSURED me that immediately you would clean the viruses from my PC and stop all the damn pop ups. YOU'VE DONE NEITHER ! FIX IT NOW - NO MORE DAMN Questions !

Posted: 17-Oct-2022 | 12:13PM · Permalink

Who assured you of removing viruses and stopping pop ups? 

You should not install an AV product on a system that is already infected. The infection is likely to block the correct installation of any AV product. 

What pop ups are you referring to? Again if it is from some infection, you need to clean the infection from your system before adding an AV product.

No one in the forums can access customer's accounts. You need to contact Norton Support to request a refund.    www.norton.com/contactcs   If using the chat feature, when you can enter information, enter "agent please" to get out of the chat bot and in contact with a human.

Kudos0

Re: Yesterday evening I paid Norton for a one year, one device, anti virus. You ASSURED me that immediately you would clean the viruses from my PC and stop all the damn pop ups. YOU'VE DONE NEITHER ! FIX IT NOW - NO MORE DAMN Questions !

Posted: 06-Nov-2022 | 10:08AM · Permalink

Another note is what is taking place, aka viruses? Browser popup's / redirects is what I am gathering? I would first begin with telling us what your OS is and its version/build. Also tell us what web browser you are using. These are both important in giving the proper advice to sanitize your computer. Start with disconneting the device from the internet. If you are on Windows boot the device in safe mode. Here is how:

https://support.microsoft.com/en-us/windows/advanced-startup-options-inc...

On an device that is NOT infected download Malwarebytes onto a USB flash drive. Insert that USB device into the infected computer and install the program then run a full scan. Disregard the notice you will receive that it cannot connect to the internet for updates. Run the scan anyway. Please let us know your results so we can assist further.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Yesterday evening I paid Norton for a one year, one device, anti virus. You ASSURED me that immediately you would clean the viruses from my PC and stop all the damn pop ups. YOU'VE DONE NEITHER ! FIX IT NOW - NO MORE DAMN Questions !

Posted: 30-Nov-2022 | 7:11PM · Permalink

Larry, its been 3 weeks since the last post so I am following up to see if we can assist further with your issues.

SA

MS Certified Professional Windows 11 Home/Pro 22H2 x 64 build 22621.2361 - Windows 10 Pro x 64 version 22H2 / build 19045.3516 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.8.4 / Opera GX LVL5 (core:101.0.4843.85) 64 bit-Early Access w/Norton Chrome Extensions

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