• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

As of yesterday my XBOX One won't stay connected

Yesterday my Xbox One suddenly wouldn't stay connected. We have to plug it straight into the wall in order to use it now (which means the router gets disconnected and other devices aren't able to connect). It has been working just fine for the past month. Restarting the Router isn't helping. Is there a setting I need to change so it doesn't keep losing its connection?

Replies

Accepted Solution
Kudos0

Re: As of yesterday my XBOX One won't stay connected

Hello Christy. Please allow me to ask if you have your networks (wireless) set separately. Different SSID's (network broadcast names) and separate passcodes. The Xbox should be connected to the 5 GHz side if connected wirelessly and given QOS as well as device priority. The same settings would apply wired or wireless. Another factor could be the speed of your internet service and the number of devices connected to the network. Here is an example : https://community.norton.com/en/comment/7718841#comment-7718841

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: As of yesterday my XBOX One won't stay connected

I do not have it set up with 2 seperate SSID. I will try that. I did set it to have  priority yesterday though. I unplugged the router, plugged it back in and it worked after that. Haven't checked it today. I will get it put it on the 5 ghz by itself. Thank You.

Kudos0

Re: As of yesterday my XBOX One won't stay connected

You are most welcome!!

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: As of yesterday my XBOX One won't stay connected

Hello christyc25 I'm following up since it has been a few days to see if your issue was resolved with the suggestion.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: As of yesterday my XBOX One won't stay connected

Yes, its working fine now, thank you.

Kudos0

Re: As of yesterday my XBOX One won't stay connected

You are very welcome. If your issue is resolved please mark the appropriate post as the solution and the thread solved if you'd be so kind. Others can then see your solution.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267
Kudos0

Re: As of yesterday my XBOX One won't stay connected

Hello Christy. Please mark the thread as solved if your issue was corrected. Others then can see the solution.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1803 / build 17134.319 / NSBU 22.15.1.8 / Norton Core v.267

This thread is closed from further comment. Please visit the forum to start a new thread.