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Kudos0

"You Are At Risk"

Hi all,

So recently I encountered this error with Norton that said my system was at risk, and running a quick scan did nothing, despite no threats being found. I looked around here and found advice to run LiveUpdate, but I got an error and "norton web protection definitions (critical)" failed to update. This all occurred after a restart, after my laptop froze and I had to manually turn it off by hitting the power button. So I looked around a little more and found something about disabling fast startup. I did so, restarted, and now Norton is no longer red and will update correctly. I've done a quick scan and it still seems fine, but for my own peace of mind, did I miss any key steps here, and is it likely that I could have some kind of malware, or was it a harmless error caused by fast startup that is now fixed?

Thanks!

Replies

Kudos0

Re: "You Are At Risk"

Hi 2-304859

I'd say you found the reason for your "You are at Risk" - and failed Live Update - as you can see from the following link, disabling Fast Startup permits updates to be correctly applied.

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

Sounds like you are up and running and do not have any malware. 

Kudos0

Re: "You Are At Risk"

Thanks yank. The only reason I was slightly concerned was because Norton wasn't explicitly saying it needed updating when I had the error, and I had run a scan yesterday, but I feel it would have detected something after I'd run LiveUpdate if there was actually a problem.

Thanks again for the reassurance.

Kudos0

Re: "You Are At Risk"

@2-304859,

Maybe, you met that critical error when some of Norton services were down.

  • Feedback 1 (Posted: 15-Jan-2017 | 2:53PM)
  • Feedback 2 (Posted: 15-Jan-2017 | 2:19PM)
  • 3 (Posted: 15-Jan-2017 | 3:56PM • Edited: 15-Jan-2017)

And, to get the most of Norton SONAR, you may scan your Windows in Safe Mode.

Thx

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: "You Are At Risk"

As a starting point for all the "can not connect/log-in" type of situations, you should be looking exactly where floplot suggested in the threads referenced above. 

https://status.norton.com/

FWIW - I have a desktop shortcut set up for it so I can quickly check it.

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