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Kudos0

You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

I cannot use Identity Safe yet AGAIN.  This time, Norton's login screen says: "You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour.  (-30)" when I tried to sign in after a reboot to try to clear the  problem.

This is the fourth time in the last three months that Norton's bug-filled  Identity Safe stops working.  Today, Identity Safe worked the first time.  I inadvertently logged out of a site, so I went back to the login page of that site.  Literally, two minutes after working, Internet security would not enter a password (that it had just supplied a few minutes before).  Now 20 minutes later, I have restarted and I get this message.  Looking at the forum, it's a problem originating 4 years ago!  Clearly you don't know why these problems keep coming up - and on multiple OSes.  Do you have software build controls? 

Previously, I had other problems, one was failing because something like my computer was making "too many requests".  I forget the others.  All had long old strings in the forums.

I am very close to cancelling my long-term relationship with Norton.  I cannot take the aggravation of your poorly executed product, Identity Safe.  In fact, Malwarebytes reports more malware issues in a year than Norton has in 10.  Time to switch and they don't cost me a stupid amount of annual fees for garbage products.

Replies

Kudos0

Re: You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

Hello Eric

Did you try again  after the hour was up?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

Yes, thank you, but I think that's not the issue.  The question is why did it stop working?  Why did Norton decide I could not use the paid features for an hour or more?  I made ONE attempt to sign in and it was successful. Then the software stopped working and told me I had made too many requests when I attempted to restart it.  Should "security" software without obvious prompting or cause stop me from doing what I want it to do?  I am not the only one

I have a couple of theories but they lead back to Norton taking my money and not delivering

Either I made a reasonable number of sign in requests and it thwarted me for unknown reasons (i.e., the software is poorly designed and irrationally stops users from using its features, which they pay annually to use) or a number of requests were made ostensibly in my name from my computer without my knowledge (i.e., the software doesn't see the sort of malware we paid for it to spot and stop).

Either way, I am not impressed by Norton's Identity Safe software and it leads me to question the whole model on which it is based.  When is it going to misbehave again, and do I need the aggravation?

Kudos0

Re: You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

Maybe multiple attempts to sign in were made from somewhere other than your computer? Such as somewhere else in the world trying to break in?

Kudos0

Re: You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

Hi guys i am having the same issue after 1 login attempt with the correct password, is there a workaround or i am stuck with waiting around for an hour?Thanks in advance

Kudos0

Re: You have exceeded the number of allowable attempts to sign in. Please try again in about 1 hour. (-30)

My experience, Kungfudave, is you probably had to wait the hour and, as mysteriously at it came to you, the problem went away. Until next time. But that's Identity Safe for you.  Once they got you on the convenience of managing your passwords, you're in the Norton web where fixing problems with this software doesn't seem to be a priority.  Condolences.  If you find a different product, let me know!  I'll do the same for you.

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