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Kudos0

Your Norton Account is temporarily locked due to too many login attempts!

ID safe will no longer let me log in.  I use local ID safe but the new version, 22.5.0.24 .   I have done 9 reboots with LIVE updates. NO CHANGE.

360 does seem more stable in the last 16 min it hasn't crashed, but still no way to access ID SAFE.  if I try to use IE explorer 11.0.20 I cant go more than 15/20 min without a 360/ID Safe crash (Norton has encounter an ERROR and a system reboot is needed).  Tech support says they have never had any errors with ID safe and taking control of my system will fix the problem (They want to do a system restore to factory defaults) That isn't a fix.

I know my password,  I can log into Norton online and flip over to ID safe and it takes the password, cranks for 10 seconds and the login screen appears again (Never says password is incorrect) after three times it will give a red error that the Norton account is temp locked, please verify the password later and try again.  They did change something with the last update today, it was doing the onscreen number verify in addition to the password after the second try, but they seem to have dropped that now.   Still doesn't work, probably because they have no option to use local ID safe in this version.  Can anyone that can log in verify that there is no option for local ID safe?

Replies

Kudos0

Re: Your Norton Account is temporarily locked due to too many login attempts!


Device Name:
Not Available

Version:22.5.0.124
LiveUpdate Channel:
Traditional

Another update and another reboot.  Tried three more times to log in, no change other than they added kebros back to second or third failed login attempt for ID safe,  still no local IDsafe fix.    (JUST TO BE CLEAR IT IS STILL BROKEN)

NORTON 360 ID safe no work, non-functional, no good.  

8:16.58 CST  (GMT -6)

Kudos0

Re: Your Norton Account is temporarily locked due to too many login attempts!

Can't log into ID safe since the forced update.   9+ liveupdate/patches and it still does NOT work.   Rebooted two more times and clicked LIVEUPDATE after each reboot.  No more updates and it still does NOT work.   I can NOT access ID safe.  There is no option to access local ID safe.   LOCAL ID safe does not need a user ID/email address just in case anyone from NORTON reads this ever, if it's asking for an email address is it local???

Kudos0

Re: Your Norton Account is temporarily locked due to too many login attempts!

Where is all the help? the helpful comments?  Am I missing something???

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