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Kudos0

Your scan and network protection are at risk

Today Norton Internet Security is saying "Your scan and network protection are at risk" and showing a "FIx Now" button.  Clicking the "Fix Now" button runs LiveUpdate, but LiveUpdate says my product is up to date. Once the "fix" is completed, clicking the "Done" button just takes me back to the original screen that says my Mac is at risk. The product update logs do not show any suspicious activities nor problematic updates. Does anyone else have the same issue? Is there an issue with the latest update from Symantec?

Thanks for any assistance.

Replies

Accepted Solution
Kudos1 Stats

Re: Your scan and network protection are at risk

FWIW ~
Operating System: Mac OS X
Last modified: 06/02/2017
https://support.norton.com/sp/en/au/home/current/solutions/v105297195

Kudos0

Re: Your scan and network protection are at risk

I have the problem above where I get the message "a network error occurred" and I am at risk.  Does anyone know if this issue has been resolved?  

Kudos0

Re: Your scan and network protection are at risk

this solution doesn't work for me.

Kudos0

Re: Your scan and network protection are at risk

the reported solution does not work for me unfortunately.

Kudos0

Re: Your scan and network protection are at risk

Darina56 Are you downloading the manual updates from this link and rebooting your system once installed?

http://definitions.symantec.com/defs/dm/MacNIS6.pkg.zip

If you cannot get that package remove and reinstall your product by following the steps in this article.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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