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Kudos0

Your software is damaging our business

We discovered 22 days ago that Norton was suddenly blocking users from visiting our site because of alleged viruses.

All other anti-virus software, Google and various other online site virus checkers show that the site is safe. I reviewed the pages in question and found nothing wrong with them.

I was advised to post a request for re-evaluation, which I did on Sept. 4. The re-evaluation report still says "in progress" 22 days later.

What do we need to do to get a response and solution?

Replies

Kudos0

Re: Your software is damaging our business

Hello promise

I need the name of your site and the html file that you received from Safe Web. Once I have that, I can then submit it to the Safe Web Team.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Your software is damaging our business

Hi, Floplot. Thanks for the quick reply. We are concerned because our customers are giving us grief about it. The site is ShenandoahFarmTables.com. The verification meta tag is attached.

Scott

File Attachment: 
Kudos0

Re: Your software is damaging our business

Hello promisem

I will notify the Safe Web Team that your site has been cleaned up and is ready to be re-evaluated. Please stay tune  to this thread for a response back from the Safe Web Team on Thursday night after midnight EDT.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Your software is damaging our business

Hi

We have manually verified ownership of your website '
shenandoahfarmtables.com' and it is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=shenandoahfarmtables.com

Cops

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