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Posted: 30-Aug-2021 | 6:34PM · Edited: 20-Sep-2021 | 6:23AM · 2 Replies · Permalink
Norton Security Your subscription has been renewed today after your free trial is expired. The charged amount of $439.98 will be visible on your statement in sometime. Renewal Date August 30, 2021 Product Name Norton pro Plus Protection Prod
[Edit: Calrified the subject]
Posted: 30-Aug-2021 | 6:42PM · Edited: 30-Aug-2021 | 6:44PM · Permalink
Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 - 08/05/2021
Report a spam or scam email to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v138341527 - 05/26/2021
Report a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363 - 08/04/2021
Fraudulent companies carry out technical support scams by posing as software support providers and claim to offer support on behalf of major technology companies. They set up fake websites, send scam emails, offer free security scans, or send alarming messages to convince you that your computer is infected or needs to be fixed.
https://support.norton.com/sp/en/us/home/current/solutions/v105274822 - 07/29/2021
Scams Involving Fraudulent Use of NortonLifeLock Branding
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand - 11/30/2020
What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html - 07/23/2018
Posted: 03-Sep-2021 | 11:10AM · Edited: 03-Sep-2021 | 1:37PM · Permalink
Thank you for sharing this. This email's subject line, even without seeing the email, has a lot of red-flags, in the copy itself.
Here are the red flags to look out for:
1. Does the email say it is sent from secure.norton.com (or potentially another @norton.com domain)? If yes, it is from us. If not, it's probably not from us. I've seen lots of these scam emails sent from gmail accounts. That's classic phishing attempt and poorly executed at that! We don't do that :)
2. Does the email have multiple grammatical errors? Yes...like this one? It's probably not from us, since we have a highly capable copy editing team.
3. Is it referencing a product you do not have or a credit card you don't use? Then there is a good chance this is also not from us.
The post above from our esteemed Guru also provided some great links that help you verify this but it's a good idea to always do these checks first and ignore if you think it is a scam. If you ever want to double check, refer to the articles above but if you need extra assurance you can also reach out to a human to ensure, but before you reach out, always visit support.norton.com to contact us as that is our secure path and will ensure the phone number you dial or chat you raise is official! Thanks for your concern and sharing this important topic!
Derek
There are currently 6 users online.
Re: Your subscription has been renewed today after free trial is expired
Posted: 03-Sep-2021 | 11:10AM · Edited: 03-Sep-2021 | 1:37PM · Permalink
Thank you for sharing this. This email's subject line, even without seeing the email, has a lot of red-flags, in the copy itself.
Here are the red flags to look out for:
1. Does the email say it is sent from secure.norton.com (or potentially another @norton.com domain)? If yes, it is from us. If not, it's probably not from us. I've seen lots of these scam emails sent from gmail accounts. That's classic phishing attempt and poorly executed at that! We don't do that :)
2. Does the email have multiple grammatical errors? Yes...like this one? It's probably not from us, since we have a highly capable copy editing team.
3. Is it referencing a product you do not have or a credit card you don't use? Then there is a good chance this is also not from us.
The post above from our esteemed Guru also provided some great links that help you verify this but it's a good idea to always do these checks first and ignore if you think it is a scam. If you ever want to double check, refer to the articles above but if you need extra assurance you can also reach out to a human to ensure, but before you reach out, always visit support.norton.com to contact us as that is our secure path and will ensure the phone number you dial or chat you raise is official! Thanks for your concern and sharing this important topic!
Derek