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Kudos0

YouTube blocking - not working?

Good day. I have been using NF for a few years already, but recently started to notice odd behavior with YouTube blocking. Today I set to do some debugging and here is the result. 1st, YouTube is explicitly added to blocked list on child's computer. 2nd, all 3 Symantec add-ons are enabled. Still, YouTube was fully accessible. More to it, access to the site was not logged and videos viewed were not logged as well. I re-installed NF, removed and re-added YouTube entry to blocked sites and it started to work correctly. Until I re-booted the PC. After that YouTube (while still in blocked list) is fully accessible again. Right now I am watching to-be blocked YouTube on child's PC, no YouTube activity is logged, but for some bizarre reason viewed videos now being correctly logged under videos tab, like that is supposed too make me feel better. Needless to say in this sorry state NF is not suitable for me, especially considering Premiere subscription. I'd really like to have some help to remedy the issue. Best regards.

Replies

Kudos0

Re: YouTube blocking - not working?

Hi Cromanin,

Please check the browser that your child uses to see if the add-ons for Norton Family is enabled.  You can find it at

Tools ->  Manage Add-ons in IE if IE is being used.
Tools -> Add-ons -> Extensions in Firefox if Firefox is being used.
Go to chrome://extensions or More Tools->Extensions in Chrome if Chrome is being used.

When the Norton Family program detects the extension is disabled, the Norton Family program sends an alert to the parent.  

The Norton Family program still logs Web activities and also blocks websites when the Norton Family extension is disabled.  The disabled functions are

*Social networking

* Safe search on search engine websites with HTTPS

*Video monitoring (for Premier users)

*HTTPS web monitoring

Thanks

Katie

Thanks Katie
Kudos0

Re: YouTube blocking - not working?

Katie, I wrote it in the post - all 3 addons are enabled.

And Youtube is working just fine right now despite all the efforts. 

Kudos0

Re: YouTube blocking - not working?

I was looking for Norton Family add-ons, not "Symantec" add-ons.

You said youtube.com gets blocked now?

Thanks

Katie

Thanks Katie
Kudos0

Re: YouTube blocking - not working?

Katie,

there are 3 addons by SymanTec. As far as I can tell 2 responsible for Norton Toolbar and 1 for Family. All of them are enabled. 

And still Youtube is working instead of being blocked. Do not know how but my child manages to get past block. And this activity is not logged and I get no emails. 

Kudos0

Re: YouTube blocking - not working?

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: YouTube blocking - not working?

Hi Cromanin,

Our engineering team has contacted you for a remote session.  If you have any questions, please let me know.

Thanks

Katie

Thanks Katie

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