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Kudos0

youtube not verified

When ever I go to youtube.com, a message appears saying "Could not load Norton Identity Safe" and when i click on the little icon near the url, it says "the identity of the website has not been verified" and it also leaves a giant gap in the page at the top.

Replies

Kudos0

Re: youtube not verified

Hi,

Can you please provide the following information:-

1) Norton Product you had installed and version of it? (You can check version number under "Help & Support" in Main UI)

2) Chrome Version you had installed?

3) If possible please do attach the screenshot.

Kudos0

Re: youtube not verified

Google Chrome

21.0.1180.89 m

Norton Version

20.1.1.2  Norton Internet Security

Can't attach document valid extensions.

Kudos0

Re: youtube not verified

Hi,

Can you please check whether you are able to launch Norton Product (NIS)UI when you see this issue?

Kudos0

Re: youtube not verified

Yes, I able to launch Norton Product and 2nd time uninstall Norton product. now i just remove Norton Identity Protection 2013.1.1.4 from extensions at google chrome.

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