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Kudos0

Youtube sound report keeps on playing every 15 mins.

Hello Forum

I am seeking help. I have a new (14 day old PC) from Dell, running Windows 10. The system has tiles and apps, though I usually run it in desktop format.

I run Norton Security 22.5.4.24. Update and have run Full Scans, but this does not solve my problem. I am fully upto date with security downloads though live update.

For the last few days I have had a repeated sound report from the site www. newsinlevels . com break into my speakers about every 15 mins. The news reports are I believe also featured on YouTube., (The company claims their reports are also on YouTube.) I have seen the video, it spontaneously popped onto my screen a few days ago, and featured exploding volcanoes. I simply closed the window. I contacted the company 'newsinlevels' but they did not know what I was talking about! It is always the same sound report though I think the adverts may be getting longer. It lasts for about 20 seconds.

I have searched my installed programs and my apps but cannot find anything suspicious. I run Internet Explorer, Firefox and also have Chrome installed. Partly because of problems with finding suitable browsers that will run Nortons Identity Safe for password logins.

This happens independant of my browsing and is becomming increasinglyl annoying. It means I cannot have my speakers on, or my microphone or carry out any online vocal conversations through a microphone.

Your help and guidance is much appreciated.

Best regards

Castillonis

Replies

Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

Firstly, please do NOT try any 'quick fixes' or to solve this yourself.

It sounds like it's time to sign up for assistance from one of the free malware removal sites.  Please pick one and stay with them until your system is clean.

https://community.norton.com/forums/malware-removal-forum-recommendations

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

Definitely sounds like malware and its probably in your startup programs. Press Ctrl+Shift+Esc to open the task manager. If its a compact window click more details at the bottom. Then click on the startup tab and see if there's anything suspicious there. If so, proceed to Krusty's link and tell them what you found if anything.
Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

Thank you Krusty, bjm and SGFC for your help and guidance.
 It is much appreciated by me. Sorry for my late reply. Your advice was good at identifying the problem.

I have been waiting for an official response by Symantec, as I thought they offered guidance on this forum. To say that I am disappointed to have NO response is an understatement. 7 days and NO response is not a good way to treat their customers. The thread is still marked "forum thread needs a solution" yet that has not alerted the company!

Malware problems are not a minor blip in security!

 I have been a long term purchaser of Norton products going back many many years, yet I have had no input in my time of crisis.  l am also very dissatisfied with your product Norton Internet Security that it did not offer Malware protection at the most basic levels.

I purchase, update and run your products, yet you let me down!.

It was indeed a malware problem, for which I had to go and purchase another companies software.

I have related my problems to a number of colleagues who are also alarmed at the shortfalls.

I think I might have to resort to giving my money to other companies in the future, as you were not there to help me in my moments of need!

Best regards

Castillonis

Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

castillonia:

I have been waiting for an official response by Symantec, as I thought they offered guidance on this forum.

Malware problems are not a minor blip in security!

Symantec doesn't respond directly to issues unless it's severe i.e. program bugs reported by multiple users or a specific hardware problem caused by Norton.

This malware might've been a PUP (potentially unwanted program) or PUA (potentially unwanted application) so if a user downloads an installer and allows the installation to complete it may be allowed by the user.

If you're still experiencing the problem you first reported. You should go here https://community.norton.com/en/forums/malware-removal-forum-recommendat... try one of the sites listed in that thread. Don't try and fix it yourself.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Youtube sound report keeps on playing every 15 mins.

castillonia:

Thank you Krusty, bjm and SGFC for your help and guidance.
 It is much appreciated by me. Sorry for my late reply. Your advice was good at identifying the problem.

I have been waiting for an official response by Symantec, as I thought they offered guidance on this forum. To say that I am disappointed to have NO response is an understatement. 7 days and NO response is not a good way to treat their customers. The thread is still marked "forum thread needs a solution" yet that has not alerted the company!

Malware problems are not a minor blip in security!

 I have been a long term purchaser of Norton products going back many many years, yet I have had no input in my time of crisis.  l am also very dissatisfied with your product Norton Internet Security that it did not offer Malware protection at the most basic levels.

I purchase, update and run your products, yet you let me down!.

It was indeed a malware problem, for which I had to go and purchase another companies software.

I have related my problems to a number of colleagues who are also alarmed at the shortfalls.

I think I might have to resort to giving my money to other companies in the future, as you were not there to help me in my moments of need!

Best regards

Castillonis

SGFC is correct, it probably was a PUA.  Malware removal isn't done on these forums, that is why I suggested to sign up for help from one of the free malware removal sites.

If you followed my advice and signed up for assistance from one of the free malware removal forums you would not of needed to purchase any new software.

Perhaps something to keep in mind.

A little bit of knowledge is... well a little bit of knowledge.

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