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Kudos0

Machine_check_Exception bloquant l'install de Windows 10

Bonjour à toutes et tous,

Install de Windows 10 bloquée à 25% et 85% des transfert de fichiers. Les solutions courantes ne fonctionnent pas (install, registres, iso etc...). En utilisant WhoCrashed, le fichier ex64.sys (AV Engine, Symantec Corporation) apparaît comme une cause potentielle. Comment faire pour contourner le problème?

Le rapport: 

On Thu 09/07/2015 11:33:49 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ex64.sys (EX64+0x64916)
Bugcheck code: 0x3B (0xC0000005, 0x2C0000, 0xFFFFD00022068D90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Program Files (x86)\Norton 360\NortonData\22.5.0.124\Definitions\VirusDefs\20150824.003\EX64.SYS
product: Symantec Antivirus Engine
company: Symantec Corporation
description: AV Engine
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ex64.sys (AV Engine, Symantec Corporation).
Google query: Symantec Corporation SYSTEM_SERVICE_EXCEPTION

Ma config:

Windows version: Windows 8.1 , 6.3, build: 9600
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., MAXIMUS V EXTREME
CPU: GenuineIntel Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 34299834368 bytes total

Replies

Kudos0

Re: Machine_check_Exception bloquant l'install de Windows 10

Bonjour la version dont vous disposez n'est pas la dernière. La dernière version compatible Windows 10 est la 22.5.2.15. Faite fonctionner live update jusqu'a installation de la dernière mise a jour. Ensuite seulement faire votre mise a jour Windows 10.

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