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Norton Family - Cannot Monitor Apps on Samsung J3
My son has NF installed on his Samsung J3 smartphone and NF seems to work alright. However, the phone does not show up on the web dashboard under my sons devices. Only his laptop is being shown as monitored. When wanting to look at the monitored apps I get the message "XXX is not connected with any device that allows the monitoring of apps".
This monitoring worked fine on my sons previous Samsung S4 mini.
How can I fix this?
[Edit note: Originally posted on German Forum Board "Andere Norton Produkte", moved by Admin.]