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Kudos0

Update Problems - Windows 10 / Microsoft Surface Book

Recently, I had three issues with Windows 10 Updates, leading to a loss of either Office applications on my Microsoft Surface Book or to a loss of the app arrangements on the Windows start page.
Having discussed these issues with Microsoft Support, they strongly recommended to completely delete all Norton products from my laptop and not to install them again. Reason: Norton would have not enough detailed and deep-enough knowledge about the Windows 10 operating system.
Could I please have a feedback on this matter? 

Replies

Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

Hello Martin. What is the version and build of Windows 10 installed?

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

Hello

I am using Windows 10 Pro. The version is 1809, installed on Dec 26. Subsequently, several functional updates, service updates and security updates followed (see attached file). The update on Feb 13 created the most recent issue of application icons lost on the start page (new set-up as per attachment, all self-arranged icons were lost).
After the Dec 26 update, all MS Office 365 applications were lost (not just the icons). They had to be downloaded again and all settings had to be done new, e.g. all mail accounts in Outlook and separate .pst files.

Regards
Martin 

Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

What links did you use for your Microsoft support experience? Norton has been protecting Windows computers almost forever. They have as much info on the workings of Windows as any third party developer could have.

If your experience was with a support forum, you will always find Norton detractors that tell you to remove Norton. Check the credentials of the poster, as these are usually just other users suggesting information. Not any official Microsoft poster.

It was the Windows Updates to 1809 that probably caused your issues. Norton would not have been involved.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

Martin, FWIW, exponding on peter's post, Norton has indeed supported Windows 10 since its initial release to RTM version. The current version on W10 1809, as installed on my systems, is version 44.17763.1.0. Windows updates should deliver that version of Edge for you. The Norton Password manager version is 6.3.0.20 which I believe was released to correct the issue on Edge with password manager. No programs nor icons on either my startup or legacy desktop were/have been deleted. I'm running Norton Core Security Plus with the Core router. Check Windows Updates for the following:

https://support.microsoft.com/en-us/help/4487044/windows-10-update-kb4487044 

Additionally here is link discussing how to post screenshots directly into your posts here on the forums. Easy as pie!! Most Gurus will forgo downloading zipped file attachments due to the risk they pose. Hope this helps.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

Hallo @Martin_JMC

Willkommen im Forum. 

SoulAsylum:

.... I'm running Norton Core Security Plus with the Core router. ...

Cheers

  Hier melde ich mal. Aufgrund, daß ich Deine Zip-Dateien gesehen habe, weiß ich, daß Du auch der deutschen Sprache mächtig bist. Ich habe bei Windows 10 Surface leider nicht so die Erfahrung, um hier helfen einzugreifen. Aber eines kann ich trotzdem schreiben, daß das Norton Core in Deutschland nicht nutzbar ist.

Für Dich habe ich noch als LINK* die deutsche Version des entsprechenden kb-Artikels herausgesucht. 

* dies ist ein externer LINK: Rechtsklick und dann auf ,, Neue Registerkarte öffnen"( IE)/ ,, Neuen Tab öffnen( FF)".     

Naja, jeder Rat kann nützlich oder teuer sein und eine Rückantwort daraus macht ihn noch schöner
Kudos0

Re: Update Problems - Windows 10 / Microsoft Surface Book

Thanks Naja. I'm not suggesting the OP has Core nor that its or ever was available in the EU. Just the version of the Norton product I have for A/V protection. I also use Office 2010 on all my machines, not having issues.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93