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Accessibility turns off by itself

I frequently receive alerts saying "Accessibility turned off on child's device". And honestly, I think it is turning off by itself. We have tried to figure out when and why this happens. So far, it seems that whenever my son clicks an " ...
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22-Apr-2019 | 6:27PM
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Text messages and no activity logging

So no text messages have been logging on my son's phone since April 7th after I did and update and his table isn't logging any activity for 10+ days due to me doing an update.  What gives norton? I need a solution. ...
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22-Apr-2019 | 3:38AM
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Mobile app control

How can I setup family control the way, that some apps are not 'touched' by the time family rules? There are a few apps, which should always be allowed and usable. If this is not yet existing, does anyone know, if it is on the roadmap? Second ve ...
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21-Apr-2019 | 1:24PM
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Norton Family Blocks Wrong and Allows Wrong

Using Norton Family app on iOS, and using the "Safe Search". My child (age 7) searched for "Japanese Deer" (for research). (a) There are ads (first off, why are there ads in a paid product??) (b) The above ads are for Kijiji and Amazon ...
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21-Apr-2019 | 12:23PM
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Outlook Email filter

I have Norton Security active in my Outlook Email software.  Whenever I get an email from some person or site that I determine is junk, I right click on the email item, scroll down the popup window to JUNK, click on it and select BLOCK SENDER.  The email ...
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20-Apr-2019 | 7:25AM
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Device reporting no activity

I keep getting email notifications from Norton stating that my child's smartphone is not reporting any activity. This is in spite of the device being used. If I try to go to a blocked web site on the device while logged in as my child, I am stopped f ...
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17-Apr-2019 | 9:59PM
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Norton Family 4.9.3 pour Android est maintenant disponible!

Bonjour à tous! Norton Family 4.9.3 est maintenant disponible pour les clients Android. Le numéro de cette version pour Android Norton Family  4.9.3.14  . Vous pouvez consulter l'annonce blog et la FAQ dans son entier sur le lien:  Norton Family  4.9 ...
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Gwen.Admin Admin
Posted:
17-Apr-2019 | 1:57PM
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Device not listed in Norton Family

Hi my child has a Huaweii Honor Lite phone with Norton Family and Norton Mobile Security apps installed.  I noticed that the Mobile Security app was listed as a trial (I have a years subscription to Norton Security Premium) so I deleted the device from th ...
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04-Apr-2019 | 1:09AM
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Norton Family lässt sich auf Huawei P Smart löschen

Nachdem mein Sohn sein Alcatel Mobile Phone geschrottet hat bekam er ein Huawei P Smart. Auf diesem wurde, wie zuvor auf seinem alten Handy auch Norton Family Parental Control installiert und konfiguriert. Auf dem Huawei ist es ihm jedoch möglich diese Ap ...
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15-Apr-2019 | 3:07PM
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3
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IOS blocking and reporting objectionable sites, but reporting nothing else.

IPhone blocks appropriately, but from parent site the attempts to visit blocked sites show up as the only activity.  I recently reinstalled the profile; maybe I did it wrong.  Any help would be appreciated. I need a solution. ...
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15-Apr-2019 | 10:12AM
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5
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Norton Family- falsification détectée

Bonjour,  J'ai installé NF sur les téléphones de mes 2 enfants depuis qq semaines et j'ai un pb récurrent, quasi quotidien sur le samsung S8 du plus grand: j'ai régulièrement un message d'alerte dans l'interface parent, souvent la ...
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14-Apr-2019 | 2:03AM
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4
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Chrome browser extension

I am trying to configure my child's device so that he can use Chrome. I am unable to follow the instructions regarding "extensions" (see screenshot) because I cannot find anything on the Chrome menu with that name, nor can I find "more ...
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13-Apr-2019 | 11:21AM
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Ultra-Power-Save-Mode kicks Norton Family whenever used (Android 8 latest Patches)

Dear Norton-Family-Community, this is a call for help as well as an informational thread to everybody that could provide a solution that I didn't try. Here the current case: Hardware/Software: Huawei P20lite Android 8 (Stock + latest OTA Updates) Sym ...
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08-Apr-2019 | 1:14AM
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Norton Mobile Security- is not a supported browser for Norton Family?

I keep receiving the information, that Norton Mobile Security is not supported by Norton Family. So it can't be monitored. Is this information correct? What browsers are supported then, if not yours? I need a solution. ...
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Posted:
24-Mar-2019 | 1:20PM
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4
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Device has not reported any activity- Android phone

I have been having problems with Norton Family on my son's devices for the past couple of months. I continue to get email messages stating: Device has not reported any activity. The following device(s) have not reported any activity in the last 1 day ...
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04-Apr-2019 | 7:10PM
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Norton Family-Nachricht seit 1.April: "Das Gerät hat keine Aktivitäten gemeldet."

Hallo, wir haben seit mehr als 12 Monaten Norton Family auf einem Android Smartphone meiner Tochter am Laufen, was mich als Vater etwas entspannt. Seit exakt dem 1. April (kein Scherz) erhalte ich nun auf mein Eltern-Mail-Konto täglich eine Nachricht mit ...
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Posted:
04-Apr-2019 | 12:44PM
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Allowed contacts not enabling calls after curfew

After curfew when child opens phone app, it gets blocked. Selecting "allowed contacts" opens list of emergency contacts. However, selecting one does nothing. Android 8.1.0, Moto G5s+ From parent device I've tried different phone number form ...
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30-Mar-2019 | 10:32PM
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Time restriction kept active after allowed time

Hi! I set allowed time for my kids on their Android phone (Motorola E4 Plus and Motorola E5 Plus). They are allowed to use the cell phone 2h a day, from 6:00AM to 9:00PM. Ocasionally (sometimes every  month) the phones kept blocked after the allowed time, ...
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29-Mar-2019 | 4:30AM
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2
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Windows 7: Devices not being monitored, need to figure out why

Hi, In the past, when a Windows device was not being monitored, I would get an Email which read: Subject: Norton Family Notification: Device <device name> not monitored Device Not Monitored     Hi <username>    Norton Family is not monitoring ...
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28-Mar-2019 | 12:23PM
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Norton Family

Hallo zusammen, ich habe folgendes Problem und hoffe das mir hier jemand helfen kann. Auf dem Android Handy meiner Tochter (13) habe ich Norton Family installiert. So weit so gut. -Ich bekomme jetzt ständig Info Mails das ein Nicht unterstützter Browser ( ...
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Posted:
26-Mar-2019 | 8:08AM
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3
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Norton Family: applis surveillées et calcul de temps..

Bonjour,  Voulant installer NF sur plusieurs terminaux de mes enfants (android et PC) j'ai testé la version d'évaluation et avant d'acheter une licence, j'ai qq questions sur le fonctionnement et le contrôle où vous pourrez peut-être m ...
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26-Mar-2019 | 6:24AM
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Google now prevents Norton Family from text monitoring

I have been on Norton chat twice now to no avail.  I'm hoping to find some answers and insight here.  My daughter has a Samsung Galaxy J3V phone, and I have a Google Pixel 2XL.  We have been using text monitoring through Norton Family for a couple of ...
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25-Mar-2019 | 9:03AM
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VPN flickers on and off using wireless, fails to connect

We've been battling this issue since day one (June 2018) and have yet to see a solution. The issue is that when trying to browse the internet on an iPhone 7 when connected to wireless, the VPN flashes on and off rapidly and maybe... just maybe if you ...
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Posted:
15-Mar-2019 | 10:00AM
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6
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UPNP alerts

We've just installed Norton Family on the kids machines and I'm trying to suppress an alert. The blocked website alert comes up with: http://unifi:8080/upnp Which is the UPNP port of our home router (Unifi). I've been trying to add that add ...
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22-Mar-2019 | 8:46PM
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9
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NF not monitoring text messages on Samsung S5 phone

Hello: Norton Family does not seem to be monitoring text messages on either my son's Samsung S5 phone or Samsung tablet.  I've checked the permissions and they're all checked on his phone.  Please advise. Thanks. I need a solution. ...
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Posted:
21-Mar-2019 | 6:22AM
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9
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Text monitoring on one child’s android but not the other

I have 2 boys with tracfones and one shoes me the text messages, but the other device doesn’t log them in my parent account.How can I get them both to show messages for me? Both phones are android I need a solution. ...
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21-Mar-2019 | 5:12AM
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Can one laptop be setup for NF users to share and still track individual data?

I havee one laptop for my kids to share. Each child has a tablet that has NF on it that monitors time, apps, and web searches. Can I set the laptop up such that they need to select their name from NF so the time spent on the laptop is charged to their use ...
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Posted:
05-Mar-2019 | 6:31PM
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Norton Family issues on Huawei android phone

Hi, I have installed Norton Family on two android phones. The first is a Motorola G6 Play. The second is a Huawei Honor Lite. I am having ongoing issues with the Huawei phone. The Norton Family alerts are reporting that tampering has been detected: Norton ...
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Posted:
20-Mar-2019 | 2:05AM
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Tampering detected false positive after reboot on Android pie

Monitored phone is Samsung Galaxy S9. Problem started after Android Pie update. Every time phone is rebooted, a tampering alert is put out saying permissions aren't set but everything seems in order. I need a solution. ...
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Posted:
27-Feb-2019 | 6:26AM
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1
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Cumulative screen time limit

The one feature that I have been waiting years for is a cumulative screen time limit.  We have several shared devices around the house that my kids have accounts on.  These accounts are monitored by Norton Family, however there is no way to prevent screen ...
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Posted:
16-Mar-2019 | 8:52PM
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