• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Search

Search results

The Norton Family app keeps disappearing and uninstalling from my son's Galaxy S9.

My son got a Galaxy S9 for Christmas. I installed the Norton Family app and had no problems with it until recently. The app keeps uninstalling each day. I have reinstalled it several times. I deleted the Spring Backup app as the Norton Mobile app advisor ...
Forum Thread
Author:
Posted:
09-Jan-2019 | 4:37PM
Comments:
1
Kudos:
0
Me Too:
0

Problem Installing VPN on Tab 2

VPN is included in my recent purchase of Norton. However, when I tried to install it on my device payment information was requested. I've already paid. Also Norton constantly "stops working". Please help. Thank you. I need a solution. ...
Forum Thread
Author:
Posted:
02-Jan-2019 | 9:24AM
Comments:
2
Kudos:
0
Me Too:
0

children can uninstall app from Moto g6 play

My kids can uninstall the app from their phones by clicking the app, clicking app info, and clicking uninstall. It does not ask for my password or provide any warnings. When I found this out I did check to make sure that Norton family has administrator co ...
Forum Thread
Author:
Posted:
02-Jan-2019 | 6:22AM
Comments:
4
Kudos:
0
Me Too:
0

Norton subscription renewed but childs devices locked out and still show subscription needs renewed

I have renewed my norton subscription over a week ago, and everything looks active on the parent console. However my childs devices locked her out tonight with the message that her parents need to renew their subscription. Both are android devices. I can ...
Forum Thread
Author:
Posted:
14-Dec-2018 | 9:07PM
Kudos:
0
Me Too:
1

Latest Norton VPN app not working properly

My Norton Secure VPN upgraded earlier today on my Android Samsung Galaxy S7 smartphone.  When I try to open it after the "Agree & Continue" screen, a message appears stating that the app is setting up the Norton account.  The next message th ...
Forum Thread
Author:
Posted:
12-Nov-2018 | 2:09PM
Comments:
20
Kudos:
0
Me Too:
2

Norton Family- Accessibility is tampered often

My son is able to tamper your app very easily.  pls fix. He uses Honor 6X model. Steps: 1. Pull down menu bar from top 2. Enable 'Ultra battery' 2 or 3 times 3. Mobile goes to Ultra battery mode where he could install anything as Play Store is e ...
Forum Thread
Author:
Posted:
28-Oct-2018 | 6:56PM
Comments:
3
Kudos:
0
Me Too:
1

loophole?-> Kids are actually able to install software

Hello, I have subscribed a Norton Family plan/license in order to monitor my kid's tablet (a Galaxy TAB A running Android 5.O.2) It happens that our daughter encounters absolutely no limitation to installing new software through Google Play. With par ...
Forum Thread
Author:
Posted:
03-Sep-2018 | 5:48AM
Comments:
2
Kudos:
0
Me Too:
0

Unsupported browser

I received an email that my daughter installed an Unsupported browser on her phone, How is this possible if i have the parental filter on it? and/or how do I stop her from being able to install it in the future? thanks  I need a solution. ...
Forum Thread
Author:
Posted:
10-Aug-2018 | 3:49PM
Comments:
1
Kudos:
0
Me Too:
0

App FotaProvider- China Smartphone Jiayu

Ist die App: FotaProvider bekannt? Diese App ist auf mein Smartphone installiert und verursacht, dass ständig (mind. 1 x am Tag) Apps heruntergeladen werden. Laut Google handelt es sich um eine vorinstallierte App. Sie umgeht die Einstellungen "Apps ...
Forum Thread
Author:
Posted:
30-Jul-2018 | 11:08AM
Comments:
3
Kudos:
0
Me Too:
0

Norton Clean shuts off, reboots continuiously

I have a Samsung J7 Android cell phone. For 3 weeks, the Norton Clean app would turn itself off and reboot once a second. Or, reboot then shut itself off, take your pick. A window popped up each time to announce the problem, with buttons to shut down the ...
Forum Thread
Posted:
15-Jun-2018 | 12:22PM
Comments:
1
Kudos:
0
Me Too:
0

Family Spontaneously Accessibility turned off in child’s device- Getting No Data

Hello, I recently installed Norton Family on my son's Android 7.0 BLU R2 LTE and so far, it has simply not worked.- I followed installation guides, added my son's profile, installed the app on his phone, got the "Installed Successfully" ...
Forum Thread
Author:
Posted:
28-Mar-2018 | 9:15AM
Comments:
3
Kudos:
0
Me Too:
0

Wifi privacy needs to install a vpn profile to work fails

Had to factory reset an android samsung galaxy tab s2, reinstalled wifi privacy and this now repeatedly tells me to install a vpn profile. Install Now option displays a connection request window but only Cancel is available. So privacy cannot work. Any id ...
Forum Thread
Author:
Posted:
06-Feb-2018 | 3:04PM
Comments:
1
Kudos:
0
Me Too:
0

Manage your child's Allowed Contacts

Reading the post  Norton won't allow calls to Allowed Contacts  it remembered me the difficulties I had to configure Norton Family to enable Calls from and to Allowed Contacts without any time limitations. Currently the user interface and the availab ...
Forum Thread
Author:
Posted:
22-Mar-2018 | 9:10AM
Kudos:
1
Me Too:
1

WiFi Privacy Android SetUp

Hello, can anyone help with setting up WiFi Privacy on Android 7.0. I have purchased a multi-device license and installed fine on desktop PC. However although it seems to install fine on Android from the PLay Store, once I launch it select that I have alr ...
Forum Thread
Author:
Posted:
05-Jan-2018 | 12:11PM
Comments:
4
Kudos:
0
Me Too:
1

cannot uninstall NF from Android devices after deleting account

I deleted my account and now trying to delete the NF app from my Android devices- I cannot remove them. What's the procedure to do so? I recreated my account as "free" account with the same username and password but I still get an error on ...
Forum Thread
Author:
Posted:
19-Jan-2018 | 7:26AM
Comments:
5
Kudos:
0
Me Too:
0
Solved

Suis-je le seul dont la boîte TV (TV Box) n'est pas protégée par Norton Security?

Depuis plusieurs jours, cela fait cinq fois que je communique avec le support en ligne (chat) chez nos amis américains (les Européens francophones (des Français?) ne sont jamais disponibles quand j'en ai besoin, malheureusement). Cela ne me dérange p ...
Forum Thread
Author:
Posted:
04-Jul-2017 | 6:26PM
Comments:
1
Kudos:
0
Me Too:
0
Solved

Unable to change child's policy on Norton family

I had child's computer set up for monitoring, for some reason I couldn't  find my child's name or device.   So, I uninstalled the program and reinstalled.  Now, it won't let me change child's policy on time restriction.   It won&# ...
Forum Thread
Author:
Posted:
05-Mar-2017 | 1:14PM
Comments:
2
Kudos:
0
Me Too:
0

Not working on Windows 10

Signed up for a 30 day trial of Norton Family today and while it's working great for me on Android, my Windows 10 PC shows it's installed fine (green checkmark over the family icon in the bottom right dashboard) but it displays an empty box when ...
Forum Thread
Author:
Posted:
26-Oct-2017 | 11:14PM
Comments:
12
Kudos:
0
Me Too:
0

Installing Norton Family on children's phones- which email address to use?

I want to install Norton Family on my children's phones. When installing it on my own phone, I used my computer to go to norton.com, logged in and installed from there by selecting "install to a new device" (or something similar). The syste ...
Forum Thread
Author:
Posted:
21-Oct-2017 | 3:43PM
Comments:
2
Kudos:
0
Me Too:
1

Avatar Issue (minor) on Android 4.3.2.21

Hello, This is a minor issue,  but when I select an avatar for my child, he can see the avatar chosen for him on his phone until he restarts the phone, then it goes to blank. In addition, if I log into the phone using my parent login, I cannot edit my own ...
Forum Thread
Author:
Posted:
18-Aug-2017 | 1:28AM
Comments:
6
Kudos:
0
Me Too:
0
Solved

Android phone doesn't login

My kid has got a new phone UMI Touch. When trying to login with my account I see just a white screen with NF logo at the top, and nothing changes. The previous phone Samsung Note worked fine (as android device can). Need instructions to activate the soft. ...
Forum Thread
Posted:
28-May-2016 | 1:05PM
Comments:
18
Kudos:
0
Me Too:
1
Solved

Norton Familly: Impossible to unsinstall from Android

Hello, I'm still searching a valid way to make NF work on my Huawei phones. But....while searching I have issues with my already configured devices. To re-start from scratch I would like to deinstall it from the devices (Huawei PHONES) but I can' ...
Forum Thread
Author:
Posted:
04-Jun-2016 | 3:33AM
Comments:
2
Kudos:
0
Me Too:
0

Problème avec les licences de mon antivirus.

Bonjour  Je possède un abonnement d'un an à Norton Security Deluxe pour 3 appareils. J'ai deux questions à vous poser:- J'ai installé il y a 9 mois Norton Security Deluxe sur deux de mes ordinateurs puis, plus tard, sur mon appareil Samsung ...
Forum Thread
Author:
Posted:
18-Jun-2017 | 9:25AM
Comments:
2
Kudos:
0
Me Too:
0

Norton Family from Iphone to Android smart phone

Hello everybody,  I am new in this community. I would like to use Norton Family, in order to help my son, discovering the internet the right way.  Can anybody tell me if this software works between Iphone and an Android smart phone?? I have an Iphone and ...
Forum Thread
Author:
Posted:
08-May-2017 | 11:27PM
Comments:
1
Kudos:
0
Me Too:
0

App Usage Access not responding

Hi.  I am trying to install Norton Family on my child's Acer Z320 Android smartphone.  When it reaches the "Required Settings" screen, it asks to turn on the App Usage Access for Norton Family and sends me to the appropriate tab in the phon ...
Forum Thread
Author:
Posted:
20-Sep-2016 | 8:08PM
Comments:
6
Kudos:
0
Me Too:
0

unable to setup account for trial membership

Good morning, Im trying to setup family mobile on my kids devices and it wont let me. I was able to login to the website and setup two children and send a link to my wife for another parent. I then went and installed it on my sons device. As i was trying ...
Forum Thread
Author:
Posted:
29-Aug-2016 | 5:56AM
Comments:
2
Kudos:
0
Me Too:
0

NF not working

NF shows no activities. I have uninstalled/reinstalled on both of my kids Samsung phones with no luck. Is there an issue going on since the new update? This has been going on for a couple weeks now. I need a solution. ...
Forum Thread
Author:
Posted:
17-Aug-2016 | 9:19AM
Comments:
13
Kudos:
0
Me Too:
0

Easily disable Norton Family-Android

I recently discovered a way to remove Norton Family from an Android device. First, under Settings/More/Application Manager/Norton Family click "MOVE TO SD CARD." Second, under Settings/More/Storage click "Unmount SD Card." Norton Famil ...
Forum Thread
Author:
Posted:
30-Jul-2016 | 2:48PM
Comments:
12
Kudos:
0
Me Too:
0

How do I keep Norton Family on an Android Phone after being factory reset?

The situation is that my niece has an android phone that was bought from China (with her own money), and if it matters, the only information it gives is the model is an X6 Pro (no brand) running Android 4.4, unlocked 3G/GSM AT&T phone. My mom has temp ...
Forum Thread
Author:
Posted:
16-May-2016 | 11:46AM
Comments:
1
Kudos:
0
Me Too:
0