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Norton Family App (Not updating childs profile)

Today I downloaded Norton Family to my son's IPHONE XR.  Went through the steps to install the profile on the Iphone, giving permission to the Management Certificate, etc.  This program opens in Safari, and it says that it completes.  However, when y ...
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26-Dec-2018 | 1:41PM
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loophole?-> Kids are actually able to install software

Hello, I have subscribed a Norton Family plan/license in order to monitor my kid's tablet (a Galaxy TAB A running Android 5.O.2) It happens that our daughter encounters absolutely no limitation to installing new software through Google Play. With par ...
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03-Sep-2018 | 5:48AM
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Norton Family app keeps trying to install a Profile on IOS

Hi, I have installed the Norton Family app on an IPhone 5S. But every time I open the App it wants to install a profile. I follow the instructions and a profile gets added, but every time it brings me back into the same screen and forces me to Try Again. ...
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21-May-2018 | 9:44AM
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Family Spontaneously Accessibility turned off in child’s device- Getting No Data

Hello, I recently installed Norton Family on my son's Android 7.0 BLU R2 LTE and so far, it has simply not worked.- I followed installation guides, added my son's profile, installed the app on his phone, got the "Installed Successfully" ...
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28-Mar-2018 | 9:15AM
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Manage your child's Allowed Contacts

Reading the post  Norton won't allow calls to Allowed Contacts  it remembered me the difficulties I had to configure Norton Family to enable Calls from and to Allowed Contacts without any time limitations. Currently the user interface and the availab ...
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22-Mar-2018 | 9:10AM
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Norton Family Parental Controls on ipad without Profile

Hi, I've installed Norton Family Parental Controls on my daughter's iPad that she uses for school. Previously, she could use the Norton browser to go on the web but now the app is forcing her to install a profile to use it which she cannot do as ...
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Posted:
07-Dec-2017 | 2:23AM
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Remove Child from iPhone that’s on Family Premier

In setting everything up I used my iPhone as the example...now my phone thinks it’s her phone. How do I delete a child from a phone (I stopped short of loading a profile). I need a solution. ...
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13-Nov-2017 | 5:03AM
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2
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Unable to change child's policy on Norton family

I had child's computer set up for monitoring, for some reason I couldn't  find my child's name or device.   So, I uninstalled the program and reinstalled.  Now, it won't let me change child's policy on time restriction.   It won&# ...
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05-Mar-2017 | 1:14PM
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Not working on Windows 10

Signed up for a 30 day trial of Norton Family today and while it's working great for me on Android, my Windows 10 PC shows it's installed fine (green checkmark over the family icon in the bottom right dashboard) but it displays an empty box when ...
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26-Oct-2017 | 11:14PM
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Installing Norton Family on children's phones- which email address to use?

I want to install Norton Family on my children's phones. When installing it on my own phone, I used my computer to go to norton.com, logged in and installed from there by selecting "install to a new device" (or something similar). The syste ...
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Posted:
21-Oct-2017 | 3:43PM
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Avatar Issue (minor) on Android 4.3.2.21

Hello, This is a minor issue,  but when I select an avatar for my child, he can see the avatar chosen for him on his phone until he restarts the phone, then it goes to blank. In addition, if I log into the phone using my parent login, I cannot edit my own ...
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Posted:
18-Aug-2017 | 1:28AM
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6
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Norton Familly: Impossible to unsinstall from Android

Hello, I'm still searching a valid way to make NF work on my Huawei phones. But....while searching I have issues with my already configured devices. To re-start from scratch I would like to deinstall it from the devices (Huawei PHONES) but I can' ...
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Posted:
04-Jun-2016 | 3:33AM
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No activity reported on children's devices

I installed Norton Family on my PC, my two sons' PC's, and their both of their iPad Airs.  They are 10 and 11 and now usually use the iPad to watch Youtube videos, etc.  I installed the Norton Apps on both of their iPads.  When I get my weekly r ...
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Posted:
08-Jan-2017 | 9:09PM
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How to setup NF on one computer for multiple children.

How do you setup Norton Family on one computer for multiple children?  Three tech support people could not solve this. I need a solution. ...
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Posted:
28-Dec-2016 | 3:24PM
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3
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App Usage Access not responding

Hi.  I am trying to install Norton Family on my child's Acer Z320 Android smartphone.  When it reaches the "Required Settings" screen, it asks to turn on the App Usage Access for Norton Family and sends me to the appropriate tab in the phon ...
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20-Sep-2016 | 8:08PM
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unable to setup account for trial membership

Good morning, Im trying to setup family mobile on my kids devices and it wont let me. I was able to login to the website and setup two children and send a link to my wife for another parent. I then went and installed it on my sons device. As i was trying ...
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29-Aug-2016 | 5:56AM
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Newbie unable to set up Norton Family. How to reassign pc to me?

Got the program yesterday. By mistake I assigned the family pc to one of my children. Now, using the pc, I cannot set up Norton Family and even though I have read and re read the help section, can't find how to assign the pc back to me (the parent). ...
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Posted:
05-Apr-2016 | 7:26PM
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