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Might be a different Unifi. 

Might be a different Unifi.  Definitely not an endpoint or adaptor.   https://unifi-sdn.ui.com/ ...
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Posted:
23-Mar-2019 | 10:25PM
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Great news as always. That

Great news as always. That does indeed sound like what took place. Monitor this for a bit and make sure its the solution. If so please mark the thread as solved if you'd be so kind. Thanks for following up with feedback as well. I'm sure others ...
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23-Mar-2019 | 12:35PM
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Hi:  Thank you for another

Hi:  Thank you for another reply. I might have discovered my issue.   In an effort to solve the problem, I uninstalled and reinstalled NF on all 4 devices (my phone, son's phone, son's tablet and shared laptop).  NF is now working.  I believe wh ...
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23-Mar-2019 | 8:38AM
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I see, the article I looked

I see, the article I looked at suggested Unifi as an endpoint/adapter with its separate software. Is this your model or something similar? Check your network setting in the router setup for UPNP being enabled on the WAN. You can also give NF support a sho ...
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23-Mar-2019 | 7:48AM
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There is no unifi software

There is no unifi software installed on the client.  Ubiquity Unifi is the brand/model of my home WiFi router and Access Points.  ...
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23-Mar-2019 | 7:26AM
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Hello dalben. Remove and

Hello dalben. Remove and reinstall your Unifi package software, make sure you reboot the system before reinstallation. It sounds as though Unifi thinks it has been orphaned on another installation. Let us know if this helps. Cheers ...
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23-Mar-2019 | 7:10AM
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UPNP alerts

We've just installed Norton Family on the kids machines and I'm trying to suppress an alert. The blocked website alert comes up with: http://unifi:8080/upnp Which is the UPNP port of our home router (Unifi). I've been trying to add that add ...
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22-Mar-2019 | 8:46PM
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Hi cromwell.4,

Hi cromwell.4, Thank you for sharing your observation. We will investigate this and update you as we have more information. Thanks and regards, Padmanabhan Norton Family team ...
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TV Padmanabhan Employee
Posted:
22-Mar-2019 | 10:04AM
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Hi @Weaver1164,

Hi  @Weaver1164,     Can you kindly share the details of the device that you are observing the issue and also the installed app version? Thanks and regards.  Padmanabhan Norton Family team ...
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TV Padmanabhan Employee
Posted:
22-Mar-2019 | 3:27AM
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Since you manually disabled

Since you manually disabled message supervision, did you re-enable ALL permissions on all devices? Look at that and correct accordingly if applicable. Cheers ...
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21-Mar-2019 | 5:01PM
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Thank you for your response

Thank you for your response SoulAsylum. I tried rebooting all three devices (son's phone, son's tablet and my phone) but the message is still there and no messages are being monitored.  Norton Family shows his contact list but no messages. Any o ...
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Posted:
21-Mar-2019 | 9:24AM
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Give your son's phone and

Give your son's phone and tablet both a power cycle (restart) see if that clears the messages. Norton Family does support Android version 4.0 and higher so that shouldn't be the issue. Cheers ...
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Posted:
21-Mar-2019 | 8:57AM
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Hi SoulAsylum:

Hi SoulAsylum: Thank you for your reply.  The settings for New Mobile Friends and House Rules were both OK so I do not think that is the problem. However, I did notice that when I switched Message supervision Off and then On in House Rules, a message box ...
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Posted:
21-Mar-2019 | 7:22AM
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Hello momterri. Please read

Hello momterri. Please read this article to see if you have performed all the required steps, including adding "New Mobile Friends" in step 6 of the Android section in the article. Edited: Make sure you have your "House Rules" set acco ...
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21-Mar-2019 | 6:51AM
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NF not monitoring text messages on Samsung S5 phone

Hello: Norton Family does not seem to be monitoring text messages on either my son's Samsung S5 phone or Samsung tablet.  I've checked the permissions and they're all checked on his phone.  Please advise. Thanks. I need a solution. ...
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Posted:
21-Mar-2019 | 6:22AM
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Text monitoring on one child’s android but not the other

I have 2 boys with tracfones and one shoes me the text messages, but the other device doesn’t log them in my parent account.How can I get them both to show messages for me? Both phones are android I need a solution. ...
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21-Mar-2019 | 5:12AM
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Hello rknize,

Hello  rknize, Thank you for your feedback. Time limit at child level is in our to-do list. Unfortunately, we haven't been able to offer this feature yet. We'll keep the audience updated when we roll this feature out. However, in the time activi ...
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Author:
SantoshBarnwal Employee
Posted:
20-Mar-2019 | 3:24AM
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Norton Family issues on Huawei android phone

Hi, I have installed Norton Family on two android phones. The first is a Motorola G6 Play. The second is a Huawei Honor Lite. I am having ongoing issues with the Huawei phone. The Norton Family alerts are reporting that tampering has been detected: Norton ...
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20-Mar-2019 | 2:05AM
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I apologize. I have not kept

I apologize. I have not kept up with the Family products recently.  There is an on device VPN feature to allow for the web filtering. It is not an actual VPN where your information is encrypted and sent through other servers to mask your actual location. ...
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peterweb Guru Mobile Master
Posted:
19-Mar-2019 | 7:09PM
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Let me rephrase... It either

Let me rephrase... It either automatic configured the built in iOS VPN or it installed it's own, I'm not sure. Either way it's configured via the app during setup. ...
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Posted:
19-Mar-2019 | 11:00AM
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I can't speak for the other

I can't speak for the other products but the VPN came standard on the Norton Family app for my son's iPhone, we didn't add it on. ...
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Author:
Posted:
19-Mar-2019 | 9:15AM
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New version 4.9.2.12 for

New version 4.9.2.12 for Android resolved this issue ...
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Author:
Posted:
09-Mar-2019 | 5:26AM
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Hi @krismarie,

Hi  @krismarie,     Can you kindly share where (or from which pp) you are able to see the images? We currently support filtered search in Norton Family browser and to a limited extent in Chrome browser. If you are searching from one of these, please ensur ...
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Author:
TV Padmanabhan Employee
Posted:
18-Mar-2019 | 4:41AM
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VPN flickers on and off using wireless, fails to connect

We've been battling this issue since day one (June 2018) and have yet to see a solution. The issue is that when trying to browse the internet on an iPhone 7 when connected to wireless, the VPN flashes on and off rapidly and maybe... just maybe if you ...
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Posted:
15-Mar-2019 | 10:00AM
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6
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Installed Parental app but not blocking adult content

Just had phone reset, installed Norton family app but tested it and I can still see adult images in n daughters phone. What else do I need to do? I need a solution. ...
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Posted:
16-Mar-2019 | 10:39PM
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Cumulative screen time limit

The one feature that I have been waiting years for is a cumulative screen time limit.  We have several shared devices around the house that my kids have accounts on.  These accounts are monitored by Norton Family, however there is no way to prevent screen ...
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16-Mar-2019 | 8:52PM
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Solved

Can one laptop be setup for NF users to share and still track individual data?

I havee one laptop for my kids to share. Each child has a tablet that has NF on it that monitors time, apps, and web searches. Can I set the laptop up such that they need to select their name from NF so the time spent on the laptop is charged to their use ...
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05-Mar-2019 | 6:31PM
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Solved

Tampering detected false positive after reboot on Android pie

Monitored phone is Samsung Galaxy S9. Problem started after Android Pie update. Every time phone is rebooted, a tampering alert is put out saying permissions aren't set but everything seems in order. I need a solution. ...
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Posted:
27-Feb-2019 | 6:26AM
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Hi @KLauden,

Hi  @KLauden,     Thank you for sharing your observartion. We will investigate this and update you as soon as we have more information. Regards, Padmanabhan Norton Family team ...
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TV Padmanabhan Employee
Posted:
15-Mar-2019 | 4:07AM
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Hi spicierboar, jinkel,

Hi spicierboar,  jinkel, Thank you for the feedback! Browser extension is a prerequisite for the product to function completely and should not be disabled. User has privileges on the extensions in their computer and cannot be controlled entirely. In the e ...
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Author:
AshwinS Employee
Posted:
13-Mar-2019 | 7:58AM
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