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Pappy01545:

Pappy01545: Okay, that sounds like a plan. This may be trivial at this point but should I worry about the green circle with white check mark in the Norton icon when the program isn't running? Hi Pappy01645: Please post a screenshot of the Norton icon ...
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25-Apr-2019 | 2:16PM
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Pappy01545:

Pappy01545:...If I'm reading the Background Tasks correctly LiveUpdate had not run since before April 9th. None of the tasks ran at idle....I want to watch what happens in the Background Tasks for a couple days and see what happens.   Hi Pappy01545: ...
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24-Apr-2019 | 5:58PM
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Pappy01545:

Pappy01545: Yes, I have Norton icon in the system tray. My problem is I don't have a green circle with a white check mark when the program isn't running therefore, and this is why I started the thread and the bigger problem, I have to check for  ...
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23-Apr-2019 | 4:45PM
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Pappy01545:

Pappy01545:... I'm running Windows 7 64 bit...I want to double check something, do you all have a green circle with a white check mark on the lower right of the Norton icon in the taskbar when the program is NOT running?? Hi Pappy01545: There should ...
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23-Apr-2019 | 1:40PM
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Hi aquily:

Hi aquily: Can you post a screenshot of the window you see after you go to Help | Account Information | Enter a Product Key, enter the 25-digit product key and click "Next"?  I renewed my subscription a few months ago using a product key I purch ...
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23-Apr-2019 | 5:55AM
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Hi Pappy01545:

Hi Pappy01545: Does this problem occur on the Win 8.1 machine you mentioned < here >?  If you have a Win 8.x or Win 10 computer try disabling the Windows Fast Startup power option described in peterweb's thread Windows 8/8.1 or 10 and Fast Star ...
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23-Apr-2019 | 5:08AM
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lilly909:

lilly909: My external  acer laptop hard drive  has corrupted and I could not find the reason behind this, can anyone provide me a valid way to fix and recover it.  Hi lilly909: It doesn't sound like your problem is related to the topic of this thread ...
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21-Apr-2019 | 4:56AM
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Hi dpic:

Hi dpic: Just an FYI that Norton employee Gayathri_R's 19-Dec-2018 announcement Have you seen new offerings on Norton.com? It’s a beta test! was updated on 16-Apr-2019 and now states that the "new" Norton 360 with Norton Secure VPN is now o ...
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19-Apr-2019 | 12:00PM
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phantom:

phantom: I got the Below email today from Norton.  I have never had a ' Norton LifeLock online purchase.... Hi phantom: Have you made any recent purchases from Norton or renewed your annual subscription lately? Norton has been re-branding themselves ...
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19-Apr-2019 | 9:17AM
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phantom:

phantom:...Any suggestions on whether I should do anything about this? Hi phantom: Log in to your Norton Account at https://my.norton.com/ and then edit your Email Preferences in the Personal Information tab of your account settings.  There's also an ...
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19-Apr-2019 | 6:00AM
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Sunil_GA:...

Sunil_GA:... I have sent you a private message requesting logs and additional details for further investigation. Hi Sunil_GA: I'm not sure, but I think I might have the same problem with NS v22.15.2.22 (rel. 29-Mar-2019, now in "maintenance mode ...
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18-Apr-2019 | 5:46AM
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curlysir65:

curlysir65: To sum what I think I have read is that YES a credit card is required for installation and activation of the new versions of Norton with auto renewal feature.  BUT you can turn off the Auto renewal and remove your Credit Card information after ...
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17-Apr-2019 | 7:27AM
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Hi curlysir:

Hi curlysir65: As far as I know there's no requirement to give Norton your credit card number (unless you're buying your product from the Norton online store) or activate auto-renewal unless you prefer to have Norton automatically debit your cre ...
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16-Apr-2019 | 2:07PM
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iNiC:

iNiC: Phone support ALWAYS wants to "take remote control" and when I've allowed that, the first time, I was left with a re-boot that could not find the O/S and ended up losing everything. Second time, years after the last foobar, the girl d ...
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16-Apr-2019 | 7:21AM
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iNiC:

iNiC: The Question: Does anyone have the link that explains how to use the the.exe files suggested by Norton that forces one to manually  download and install the fingerprints? Norton says I have to use the new method- "2 to 3 times a week" and ...
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16-Apr-2019 | 6:15AM
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peterweb:

peterweb: @lmacri is the one to ask about XP and Vista. She is still using the older OS's and knows the ins and outs. I left XP, and skipped Vista altogether, when Win 7 came out.... Hi peterweb: There's not much more I can do to help at this po ...
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13-Apr-2019 | 11:47AM
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MichaelGassner:

MichaelGassner:...Using Norton 360 including firewall on Windows 10, with no mail client (just gmail in the browser). Provider blocked the Internet access, and provided examples with time stamps of spam mail. Scan does not find anything with Norton, nor M ...
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13-Apr-2019 | 8:02AM
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rjolbrich:

rjolbrich: Hello again, Here's some more information version 22.17.0.183 Fast startup is OFF..NET Framework Optimization process has stopped appearing in Task Manager. Microsoft Compatibility Telemetry runs for a few minutes after startup and disappe ...
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08-Apr-2019 | 10:23AM
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Nadenal:

Nadenal: I found an app installed that I cannot uninstall.  The name is SSO.  When I try to uninstall it I get the message that the uninstaller cannot run.  From what little I can find out the executable is a program called SpadeAltairBPS.exe.... Hi Naden ...
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07-Apr-2019 | 8:23PM
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Hi Nadenal:

Hi Nadenal: You're welcome, and thanks for the update.  If you'd like to post the URL for your VirusTotal scan report (it might still be in your browser history) I'd be happy to review the details. If you haven't already done so, I ...
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07-Apr-2019 | 5:40AM
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Tibbies4Life:

Tibbies4Life:...So is it best to have the Automatic Resume Delay from Sleep; Automatic Task Delay; and Idle Time Out set to few minutes as you show above or leave set to Norton default minutes?...  Hi Tibbies4Life: The default settings work fine for me.  ...
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06-Apr-2019 | 5:10PM
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Tibbies4Life:

Tibbies4Life: Hello,, today 4/5 my automatic LU ran 3 times however Quick Scan only ran 1 time.  Others are reporting more Quick Scans.... Hi Tibbies4Life: Quick Scans are only scheduled to run after a new SDS (virus) Definition set is delivered.  Did you ...
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06-Apr-2019 | 6:47AM
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tolbiny:

tolbiny:...I downloaded Malwarebytes and ran a full scan. It detected  180 PUP files, which were quarantined.... I can no longer locate nssSetup.exe on my hard drive. Hi tolbiny: Thanks for the update.  Be sure to post back if your pop-up returns or somet ...
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03-Apr-2019 | 9:34AM
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tolbiny:

tolbiny:...Norton Security Autofix, Norton Security Error Analyzer and Norton Security Error Processor.. Hi tolbiny: Just an FYI that I have Norton Security Error Analyzer and Norton Security Error Processor but no Norton Security Autofix task.  I run an ...
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02-Apr-2019 | 6:13PM
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tolbiny:

tolbiny:...CCleaner also shows that nssSetup.exe keeps creating a lot of.dmp files which I delete but which then are created again.  Hi tolbiny: It's probably a coincidence, but nssSetup.exe is also one of the names used for the installer for the Nor ...
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02-Apr-2019 | 1:34PM
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tolbiny:

tolbiny:...Immediately after every reboot, a Norton popup window displays the following: " Norton Security Scan Uninstall.  Your Norton settings and passwords are now being saved. The install will begin in a few moments." It only displays after ...
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02-Apr-2019 | 9:22AM
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Tibbies4Life:

Tibbies4Life:....I don't know if Imacri and Floplot have sent logs.... Hi Tibbies4Life: I assume Sunil_GA did not ask me to send diagnostic logs because I use NS Deluxe v22.15.1.8 (the legacy version for XP/Vista).  The v22.17.0.183 update being disc ...
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01-Apr-2019 | 3:45PM
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Nadenal:

Nadenal: It is windows 10 for the os installed on a desktop PC. What little i manage to find out from Google seemed to suggest that this file was affiliated with the sso service. They appeared at the same time. (Mar 30)... Hi Nadenal: Sorry, I don't ...
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01-Apr-2019 | 9:49AM
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Hi Nadenal:

Hi Nadenal: Just a guess on my part but "SSO" often refers to single sign on- see What Is SSO Login?   The example used in that article is Google's SSO, but if you own a Norton product like Norton Security they also implement a type of SSO ...
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Posted:
31-Mar-2019 | 8:18AM
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floplot:

floplot:...Automatic Full system scan is supposed to run overnight on Sunday night. It never did run this past week... Hi floplot: Fingers crossed your Full System Scan runs tomorrow morning (Monday) as scheduled.  Every Norton product update I've re ...
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Posted:
31-Mar-2019 | 7:43AM
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