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What link did you use to

What link did you use to contact Norton chat?  Where did you purchase your copy of Norton in February? Did you have another security software, other than Norton, on your computer before installing Norton in February? If so did you fully remove it using th ...
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peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 3:08PM
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Additional info....

Additional info.... I miised this, but before he left the chat the second live support advisor asked me if i could see the program in the Control Panel...I cannot. The log-on for the second chat advisor was different from the first, in that it asked to &# ...
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Posted:
18-Apr-2019 | 2:55PM
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You could well be right.

You could well be right. Thank you very much for you attention here. Much appreciated. I'll be aware of updates! Anyone else out there want a challenge!? ...
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Posted:
18-Apr-2019 | 2:49PM
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Hacked Norton Scam??

Hello everyone, I bought a Norton package online on 18th Feb this year, and everything seemed well. I was planning on doing more financial transactions online and wanted to be safe. Two weeks ago I noticed I was getting notifications from Windows defender ...
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Posted:
18-Apr-2019 | 2:47PM
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What device are you using?

What device are you using? Android or iOS? Are you referring to Norton Password Manager? That is the app you want to install. Once you enter your username and password, did you try to open your vault using the vault password? ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:40PM
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The only other thing I can

The only other thing I can think of now, is that there was an update to NPM for an unrelated issue. Given that support for your device is not a given, it is possible that this update messed up how this feature used to work for you. All you can do for now, ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:32PM
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I DID have kids parental on,

I DID have kids parental on, but not for the rest of the world. And yes, I’m on 282, I know prior had some of those challenges. I just turned off the kids parental too, they are not used anyway! We’ll see! ...
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Posted:
18-Apr-2019 | 2:18PM
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molly57:

molly57: My DNS server is 199.85.126.10 199.85.126.10 = Norton ConnectSafe policy A Symantec retires Norton ConnectSafe (DNS) on November 15, 2018 Computer uses who use Symantec's NortonConnectSafe public DNS service need to switch to another service ...
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Author:
bjm_ Guru
Posted:
18-Apr-2019 | 2:13PM
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Both touch and PIN work to

Both touch and PIN work to login to the vault. (Once logged in to the Norton account- which is by email / password only) ...
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Posted:
18-Apr-2019 | 1:55PM
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I have flushed out my DNS

I have flushed out my DNS cache as you advised.  ...
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Posted:
18-Apr-2019 | 1:52PM
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My DNS server is 199.85.126

My DNS server is 199.85.126.10 ...
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Posted:
18-Apr-2019 | 1:48PM
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Does the Touch ID work to log

Does the Touch ID work to log you into your vault on your phone? If not, try resetting your PIN, and then try the Touch ID again. ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:42PM
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no vault in Norton one password

I use Norton one password.  I had to get a new phone.  I got into the program with the username and password but it will not let me have information in the vault. any Ideas.  thanks I need a solution. ...
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18-Apr-2019 | 1:39PM
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No, the update to Pie 9 was a

No, the update to Pie 9 was a month or more ago. I've tried to see if there are any settings, set incorrectly on the phone that would prevent the comms between Norton and the phone (NPM) all notifications are turned on, and NPM has permissions as far ...
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Posted:
18-Apr-2019 | 1:35PM
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Did you happen to just get

Did you happen to just get updated to Android 9 around the time this NPM issue started?  ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:29PM
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The phone is an Xperia XZ

The phone is an Xperia XZ Premium, with finger print reader. Its 18 months old. It's quite bizarre that just in 2 days its just stopped working! Android version Pie 9. ...
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Posted:
18-Apr-2019 | 1:06PM
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From the link I gave above.

From the link I gave above. Your device may support Mobile Unlock if the Android OS in your phone is v6.0 or higher and includes fingerprint authentication So there is no guarantee it will work just because you have Android 6. So even if it was working be ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 12:56PM
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Thank you for your continued

Thank you for your continued support. Sorry to report back, unsuccessful, exactly the same response. Your steps were followed to the letter... I've tried so many routes now... other than this, manually signing in works OK, but its a bit of a pain...: ...
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Posted:
18-Apr-2019 | 12:44PM
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Go to your mobile device and

Go to your mobile device and open your NPM app. Before signing into the vault, scroll down and sign out of your Norton Account. Restart your device. Now open NPM and sign into your Norton Account, and then into the Vault.  Now, from Chrome, click on the N ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 12:30PM
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I have tried this a number of

I have tried this a number of times, and still don't get a message on the phone. I do not have the phone in the "Listed Devices", so click on SETUP and the attached screen is displayed. This is, as you have said, all via the Chrome Extensio ...
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Posted:
18-Apr-2019 | 12:10PM
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Shop best price from

Shop best price from reputable dealer.   I understand you're wanting to avoid VPN & LifeLock.     ...
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Author:
bjm_ Guru
Posted:
18-Apr-2019 | 12:05PM
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Jim,

Jim, Can you check if you have parental controls enabled?  If so which categories have you set up to block?  I have had experience with accidentally enabling categories such as shopping  which will cause all kinds of blocks. ...
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Author:
sv_core Employee
Posted:
18-Apr-2019 | 12:00PM
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Skoutariotis. Have you

Skoutariotis. Have you rebooted, aka power cycled Core since the update to firmware ver. 282? I took the liberty to do so, all the bogus site blocks abated. There is another thread here where this is being discussed. Both iOS and Android apps have confirm ...
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Posted:
18-Apr-2019 | 11:57AM
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When trying to add my phone

When trying to add my phone to the "Mobile Unlock" functionality, using the "My Norton" ebsite, I found that you cannot access the Mobile Unlock settings if you access your vault from the my.norton website. You need to sign in using th ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 11:56AM
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Hallo Beate,

Hallo Beate, Hier die gewünschten Informationen: Es ist ein Huawei P smart Modell: FIG-LX1 Android Version: 8.0.0 Build-Nummer: FIG-LX1 8.0.0.174(C432) Dual Sim: Ja Die Version der Norton Family App: 4.9.3.14 ...
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18-Apr-2019 | 11:53AM
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Thanks!  Yep, I would think

Thanks!  Yep, I would think based on what you posted from the 'If You Were Using'... Norton Security Standard should recommend the new AntiVirus Plus.  But it sounds like Norton is really trying to push everyone onto one of the new 360 offerings ...
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Posted:
18-Apr-2019 | 11:38AM
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Core blocking safe sites

Even after the update couple days ago, Core is still block perfectly safe sites. I know there’s no such thing as perfectly safe site, but... Apple.com? Google.com? What’s going on? I need a solution. ...
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Posted:
18-Apr-2019 | 11:29AM
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Thank you peterweb, for

Thank you peterweb, for replying. I did check the list, and although, the Sony Experia is not listed, I do have a version of Android > 6.0. That said, the Deny / Approve notification was working on Monday and Tuesday this week. It's just like noth ...
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Posted:
18-Apr-2019 | 11:26AM
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Norton AntiVirus Plus does

new offerings Norton AntiVirus Plus does include Smart Firewall sans VPN or LifeLock.  https://us.norton.com/products/norton-360-antivirus-plus#feature-0-4 https://us.norton.com/norton-security-antivirus   old offerings  Norton Security Standard is part o ...
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Author:
bjm_ Guru
Posted:
18-Apr-2019 | 10:44AM
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Norton Security Standard to Norton AntiVirus Plus?

My Norton Security Standard subscription will be up soon, and I'm still a bit confused about the new product offerings.  I currently only need the 1 licence and don't care about or want the the VPN or the cloud backup.  I like my current Norton ...
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Posted:
18-Apr-2019 | 9:46AM
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