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So yes, if this is the fix

So yes, if this is the fix and I was wrong about the scammers etc, then I must apologise for my paranoia, but in my defence I'm still not 100% sure that this was the reason for my install dissapearing. The only thing that made me think that was when ...
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Posted:
18-Apr-2019 | 5:00PM
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Norton security products

Norton security products already utilise a sandbox -  https://us.norton.com/how-we-protect-you/multi-layered-technology And because legitimate programs don’t do these things, Norton software can figure out if a new file is a threat or not simply by lettin ...
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Krusty13 Guru
Posted:
18-Apr-2019 | 4:54PM
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While you did this last

While you did this last install by following the instructions, did you enter your product key to activate the new subscription? ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 4:50PM
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You can, and should, disable

You can, and should, disable the Windows Defender scans by opening Windows Defender Security Center, clicking Virus and Threat Detection, clicking Windows Defender Antivirus Options and turning off Periodic Scanning. ...
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18-Apr-2019 | 4:49PM
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I was going to give you a

I was going to give you a direct link to 22.16 but it downloads 22.17 now.  Unless you have an older installer laying around I don't know how you can revert to the previous version. ...
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Author:
Krusty13 Guru
Posted:
18-Apr-2019 | 4:45PM
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Anyone know how many comedians work at MSFT&SYMC?

After 35 years with these guys, you almost can feel the vibe from them in their "code". Not once but more than several times I have been an unwitting actor in their lively hood. Practical Jokes? A mathematician, his equation was circular. I said ...
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18-Apr-2019 | 4:26PM
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Hello, Thank you for your

Hello, Thank you for your quick reply. I think I have solved the issue. I bought the download from the Norton site (UK), installed it and everything seemed to work fine originally. I was also sent some emails 'thank you for purchasing' and ' ...
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Posted:
18-Apr-2019 | 3:41PM
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What link did you use to

What link did you use to contact Norton chat?  Where did you purchase your copy of Norton in February? Did you have another security software, other than Norton, on your computer before installing Norton in February? If so did you fully remove it using th ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 3:08PM
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Additional info....

Additional info.... I miised this, but before he left the chat the second live support advisor asked me if i could see the program in the Control Panel...I cannot. The log-on for the second chat advisor was different from the first, in that it asked to &# ...
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18-Apr-2019 | 2:55PM
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You could well be right.

You could well be right. Thank you very much for you attention here. Much appreciated. I'll be aware of updates! Anyone else out there want a challenge!? ...
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Posted:
18-Apr-2019 | 2:49PM
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Hacked Norton Scam??

Hello everyone, I bought a Norton package online on 18th Feb this year, and everything seemed well. I was planning on doing more financial transactions online and wanted to be safe. Two weeks ago I noticed I was getting notifications from Windows defender ...
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18-Apr-2019 | 2:47PM
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What device are you using?

What device are you using? Android or iOS? Are you referring to Norton Password Manager? That is the app you want to install. Once you enter your username and password, did you try to open your vault using the vault password? ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:40PM
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The only other thing I can

The only other thing I can think of now, is that there was an update to NPM for an unrelated issue. Given that support for your device is not a given, it is possible that this update messed up how this feature used to work for you. All you can do for now, ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:32PM
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I DID have kids parental on,

I DID have kids parental on, but not for the rest of the world. And yes, I’m on 282, I know prior had some of those challenges. I just turned off the kids parental too, they are not used anyway! We’ll see! ...
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18-Apr-2019 | 2:18PM
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molly57:

molly57: My DNS server is 199.85.126.10 199.85.126.10 = Norton ConnectSafe policy A Symantec retires Norton ConnectSafe (DNS) on November 15, 2018 Computer uses who use Symantec's NortonConnectSafe public DNS service need to switch to another service ...
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Author:
bjm_ Guru
Posted:
18-Apr-2019 | 2:13PM
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Both touch and PIN work to

Both touch and PIN work to login to the vault. (Once logged in to the Norton account- which is by email / password only) ...
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Posted:
18-Apr-2019 | 1:55PM
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I have flushed out my DNS

I have flushed out my DNS cache as you advised.  ...
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Posted:
18-Apr-2019 | 1:52PM
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My DNS server is 199.85.126

My DNS server is 199.85.126.10 ...
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Posted:
18-Apr-2019 | 1:48PM
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Does the Touch ID work to log

Does the Touch ID work to log you into your vault on your phone? If not, try resetting your PIN, and then try the Touch ID again. ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:42PM
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no vault in Norton one password

I use Norton one password.  I had to get a new phone.  I got into the program with the username and password but it will not let me have information in the vault. any Ideas.  thanks I need a solution. ...
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Posted:
18-Apr-2019 | 1:39PM
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No, the update to Pie 9 was a

No, the update to Pie 9 was a month or more ago. I've tried to see if there are any settings, set incorrectly on the phone that would prevent the comms between Norton and the phone (NPM) all notifications are turned on, and NPM has permissions as far ...
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Posted:
18-Apr-2019 | 1:35PM
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Did you happen to just get

Did you happen to just get updated to Android 9 around the time this NPM issue started?  ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:29PM
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The phone is an Xperia XZ

The phone is an Xperia XZ Premium, with finger print reader. Its 18 months old. It's quite bizarre that just in 2 days its just stopped working! Android version Pie 9. ...
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Posted:
18-Apr-2019 | 1:06PM
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From the link I gave above.

From the link I gave above. Your device may support Mobile Unlock if the Android OS in your phone is v6.0 or higher and includes fingerprint authentication So there is no guarantee it will work just because you have Android 6. So even if it was working be ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 12:56PM
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Thank you for your continued

Thank you for your continued support. Sorry to report back, unsuccessful, exactly the same response. Your steps were followed to the letter... I've tried so many routes now... other than this, manually signing in works OK, but its a bit of a pain...: ...
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Posted:
18-Apr-2019 | 12:44PM
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Go to your mobile device and

Go to your mobile device and open your NPM app. Before signing into the vault, scroll down and sign out of your Norton Account. Restart your device. Now open NPM and sign into your Norton Account, and then into the Vault.  Now, from Chrome, click on the N ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 12:30PM
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I have tried this a number of

I have tried this a number of times, and still don't get a message on the phone. I do not have the phone in the "Listed Devices", so click on SETUP and the attached screen is displayed. This is, as you have said, all via the Chrome Extensio ...
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Posted:
18-Apr-2019 | 12:10PM
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Shop best price from

Shop best price from reputable dealer.   I understand you're wanting to avoid VPN & LifeLock.     ...
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Author:
bjm_ Guru
Posted:
18-Apr-2019 | 12:05PM
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Jim,

Jim, Can you check if you have parental controls enabled?  If so which categories have you set up to block?  I have had experience with accidentally enabling categories such as shopping  which will cause all kinds of blocks. ...
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Author:
sv_core Employee
Posted:
18-Apr-2019 | 12:00PM
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Skoutariotis. Have you

Skoutariotis. Have you rebooted, aka power cycled Core since the update to firmware ver. 282? I took the liberty to do so, all the bogus site blocks abated. There is another thread here where this is being discussed. Both iOS and Android apps have confirm ...
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18-Apr-2019 | 11:57AM
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