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Sudden rash of Download Insight deletions

During the last month I have had GOG and Steam game purchases crippled by Insight file deletions (exe files and dll's). I am aware that I can exclude these files but why would I do that if Norton detects them as malware? I certainly don't want t ...
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Author:
Posted:
16-Aug-2017 | 5:20PM
Comments:
7
Kudos:
0

Wowmapper Installer

I wish to use an Xbox controller on my PC to play World of Warcraft (WOW). In order to do this, I must download and install an "addon" program. Consoleport is just such a program: ConsolePort The download instructions require the user to install ...
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Author:
Posted:
14-Aug-2017 | 7:24AM
Comments:
14
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0

How do I install program with installer that passes but unpacks files that don't?

I'm trying to install Any Video Converter Free on a laptop. I've had it installed for a long time on my desktop and it has never flagged any scans. The.exe you run to install passes, but during the install Norton flags things and quarantines the ...
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Author:
Posted:
13-Aug-2017 | 9:04PM
Comments:
10
Kudos:
0

Rmove or restore?

A Norton 360 scan quarantined 8 files named "mbam-check-2.1.0.002" as heuristic viruses. Malwarebytes says they are a tool Mbam uses. Should I allow them to be removed or restore them? I need a solution. ...
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Author:
Posted:
12-Aug-2017 | 11:20AM
Comments:
4
Kudos:
0

Heur.AdvMLB found that is just a part of my new Video-program

Recently I bought a Program called MAGIX Video Cut Premium over the net and the disc was sent to my postal adress.  I downloaded it from the disc, updated it online by the internet and in the beginning it worked fine. Then, after an update maybe by Norton ...
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Author:
Posted:
12-Aug-2017 | 6:36AM
Comments:
8
Kudos:
0

False positive, every next build of our software removed

Since yesterday Norton / Symantec products start removing a file of our software product we've create. I've submitted 3 version's of the file as false positive.(like this on:  False Positive submission (44982)). The reply is: "Upon fur ...
Forum Thread
Author:
Posted:
11-Aug-2017 | 1:14AM
Comments:
6
Kudos:
0
Solved

sonar.am.c!g24 causing issue with Big Fish game installation

I'm a loyal customer of Big Fish Games, but have experienced (for the first time) a Norton Security issue with the installation of a game after purchase.  The issue raised is with SONAR.AM.C!G24, and Norton recommends I don't proceed with the in ...
Forum Thread
Author:
Posted:
09-Aug-2017 | 12:08PM
Comments:
18
Kudos:
1

Norton Keeps Removing RIftpatchlive.Exe

So for the past week or so, every time I restarted my computer, Norton decided to remove "riftpatchlive.exe" from my machine. Now, given that this is a REQUIRED file to run Rift, I kinda need it. I have been running Rift from Steam for 4+ years ...
Forum Thread
Author:
Posted:
08-Aug-2017 | 6:25PM
Comments:
2
Kudos:
0

Norton security just removed my 12 years old files how to recover?

Hello I just noticed that Norton Security deleted my files without recovery option. Setup files are 12 years old and nothing to do with contemporary threats what norton claims. How to recover? I need a solution. ...
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Author:
Posted:
08-Aug-2017 | 12:01PM
Comments:
2
Kudos:
0

PowerProISO Virus

Hi, There is a new site and program.  It has only been on the Internet for a week.  The product is called PowerProISO and it was suppose to be designed to help you create Bootable DVDs.  It's a virus.  It is unknown to Norton.  Norton warned me due t ...
Forum Thread
Author:
Posted:
06-Aug-2017 | 1:16AM
Comments:
1
Kudos:
0

Norton 360 keeps deleting the same file even after excluding it from scans

I recently downloaded a patch for a game, contained within a rar file, and when I try to run it after unzipping it to the game folder, Nortons pops up and tells me it's deleted the patch. I go into details, then options, and tell it to "Exclude ...
Forum Thread
Author:
Posted:
06-Aug-2017 | 12:39AM
Comments:
2
Kudos:
0

This program is garbage that wont stop deleting my files even though I keep excluding them

This program wont stop deleting my files even though I keep excluding them. I keep saying "Exclude" and it's like "You sure?" and I click YES and not only dose it NOT restore my file but when I try to re download IT DELETES IT AGA ...
Forum Thread
Author:
Posted:
04-Aug-2017 | 11:58AM
Comments:
3
Kudos:
0

Norton's on a killing spree

I recently updated my windows 10 with the "creators update" or whatever. After that Norton was completely frozen. I couldn't open it nor right click it in taskbar. Nothing worked so I used the Norton remove and reinstall tool, worked great. ...
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Author:
Posted:
04-Aug-2017 | 5:05AM
Kudos:
0

WS.Reputation.1 has destroyed a decade's worth of plugins.

Is there anyway to actually disable WS.Reputation.1?  Disabling it in the AV settings doesn't do anything.  The support chat guy rebooted my computer and then disappeared.  Many of my VST plugins, some of which I have literally been using for a decad ...
Forum Thread
Author:
Posted:
03-Aug-2017 | 9:54PM
Comments:
9
Kudos:
1

SONAR.heuristic.170

First off, I apologize if this particular subject has been discussed before.  However, I did search for "SONAR.heuristic.170" and the search did not yield anything on this.  Anyway, here is my issue.  Norton detected "SONAR.heuristic.170 &q ...
Forum Thread
Author:
Posted:
03-Aug-2017 | 6:18PM
Comments:
1
Kudos:
0

I Need Help, Norton Keeps on Deleting the Same Files

Hi There,  I Recently Upgraded from Norton 360 to Norton Security Premium and I have this one Problem. It keeps on removing files which are User Trusted and I have selected that it Excludes that File from Future Scans but it still corrupts the file. Back ...
Forum Thread
Author:
Posted:
01-Aug-2017 | 5:00PM
Comments:
1
Kudos:
0

Steelseries usb soundcard drivers blocked

Hello..win 10 up to date. 12gb ram, old PII 965 be processor, 7870 gpu. getting a message in device manager under System DEvices/ High Definition Audio Devices: This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessfu ...
Forum Thread
Author:
Posted:
30-Jul-2017 | 8:02AM
Comments:
7
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0

ws.reputation.1 madness

So my #1 gripe with Norton has always been this ws.reputation.1 crap that deletes perfectly innocent files because too few people use them or whatever. Luckily after a few versions where restoring was difficult & excluding the files next to impossible ...
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Posted:
30-Jul-2017 | 7:24AM
Kudos:
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2 files, 1 incorrect detection, 1 false negitive

I submitted this but it didn't help, the incorrect detection was "already detected", and the other one is still not detected. Not detected at all, should be detected as PUA (Potentially Unwanted Application). Many Users Tens of thousands of ...
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Posted:
22-Jul-2017 | 3:52PM
Comments:
6
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0

Trying to install autohotkey

I am trying to install AutoHotKey on my Windows 7 Pro PC, but Norton 360 is popping a security risk and the install aborts. I downloaded AHK from https://www.autohotkey.com so I assume it's a legit program. However Norton seems to think differently: ...
Forum Thread
Author:
Posted:
21-Jul-2017 | 9:52AM
Comments:
3
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0

alexa to pc control addtopad

Nortons marked addtopad as a virus,  WHY??? I need a solution. ...
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Author:
Posted:
18-Jul-2017 | 4:56PM
Comments:
1
Kudos:
0

Security History- Blocked File

Hi All, I'm currently having a breakdown here. I've just wiped my PC clean, and slowly installing my bits and bobs, mainly FSX. I've just installed some third party software, and I expected the certain.exe to be excluded, however I normally ...
Forum Thread
Author:
Posted:
17-Jul-2017 | 9:39AM
Comments:
5
Kudos:
0

Antivirus interfiere con mi compilacion

Amigos Estoy escribiendo un programa sencillo en C, que crea 2 threads. El antivirus, cuando lo compilo, lo borra inmediatamente dando un mensaje de Heur.AdvML.B Como hago para que el antivirus me deje seguir programando? Es el programa que estoy intentan ...
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Author:
Posted:
17-Jul-2017 | 9:21AM
Comments:
3
Kudos:
0

Norton Safe Search Safe Web And False Flags Of Domains

Without Prejudice: I have been a Norton customer for a long time but now I am very disappointed in them and their so called customer service that is outsourced and their lack of concern regarding resolving issues in a timely manner if at all. I've be ...
Forum Thread
Author:
Posted:
15-Jul-2017 | 1:27AM
Comments:
28
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0

Issue with latest version of PlayOn (MediaMall Server)

After PlayOn updated today to version 4.3.24.19232, NS sonar now determines cr.dll and cx.dll as threats, forces quarantine, and forces a restart.  The PlayOn server will not function properly.  My NS version is 22.10.0.83.  I have already reached out to ...
Forum Thread
Author:
Posted:
12-Jul-2017 | 5:50PM
Comments:
8
Kudos:
1
Solved

Please remove my website from Black List

My blog, www.moorsinamerica.com was wrongly reported as unsafe by an internet troll, however I checked with Google's malicious content tool (https://www.google.com/transparencyreport/safebrowsing/diagnostic/index....) and found nothing wrong with thi ...
Forum Thread
Author:
Posted:
12-Jul-2017 | 3:23PM
Comments:
9
Kudos:
0

Trojan.gen 2 alert despite developper telling false positive

Hi I bought a software called rank cypher. Norton keeps flagging it as trojan.gen2 threat, despite the assertion of the developper that it is a false positive. How can I check this and make sure the software is ok to install? I need a solution. ...
Forum Thread
Author:
Posted:
12-Jul-2017 | 12:47AM
Comments:
2
Kudos:
0

NORTON 360 DELETING MY PROGRAMS

I am wondering why Norton 360 sonar always deletes my programs that I create, every time I rebuilt my apps sonar whisks them off, I can not see the logic in this there should be an option, like what do you want to do with this file, yes I can restore from ...
Forum Thread
Author:
Posted:
04-Jul-2017 | 10:01PM
Comments:
1
Kudos:
0

norton 360 objects to openoffice

I'm on a new computer, and I would like to continue using Openoffice.  Norton 360 interrupts the download from the openoffice site, claiming there is a virus. On the first attempt (saying "save"), something went far enough that Norton advis ...
Forum Thread
Author:
Posted:
04-Jul-2017 | 3:43PM
Comments:
9
Kudos:
0

NORTON IS BORKING AUSLOGICS DISK DEFRAG

Whilst on holiday in France, my laptop (which has AVG AntiVirus) has declared that the disk defrag program executable (latest version) was a Trojan. Now I am back home, I find that Norton Security is doing the same thing- and therefore probably many other ...
Forum Thread
Posted:
03-Jul-2017 | 9:16AM
Comments:
3
Kudos:
0