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Identity Safe limited compatibility with Firefox- current status

has been a painful ongoing issue for several months. This isn’t an issue that’s being ignored, ... anyone really use that unless it's a last resort website compatibility issue. Edge is still a shell ... be annoying. See: https://community.norton.com/en/forums/issues ... so many others, I am faced with the issue of how to handle the situation. Use an alternate browser ...
Forum Thread
Author:
Tony_Weiss Admin
Posted:
03-Mar-2016 | 4:41PM
Comments:
793
Kudos:
19

long shut down and restart the computer.

the fix for this "long shutdown" issue. See the announcement for details. long shut down ... there is no substantial difference with W 8.1 etc... As mentionned earlier, I'm also seeing this issue with XP, ... Posted: 29-Sep-2014 | 4:14PM • Permalink I have the same issue.  I'm running on Windows 8.1, x64. ... issue.  I'm running on Windows 8.1, x64. I have notified Gayathri_R for you as well.  A little bit ...
Forum Thread
Author:
Posted:
26-Sep-2014 | 10:00PM
Comments:
450
Kudos:
7

Tonight's update crashing IE11

for this issue through our LiveUpdate servers. See the Security Response Blog Article for more information. ... if there could an issue with an IPS update.   A little bit of knowledge is... well a little bit of knowledge. ... exactly the same issue as the original poster. Win 7 Pro, N360, Internet Explorer 10, also had issues ... or add-ons. One of the issues with getting this problem reported is unless the person has multiple browsers ...
Forum Thread
Author:
Posted:
20-Feb-2015 | 8:53PM
Comments:
621
Kudos:
79

Hot Fixes & Issues- Norton 22.5

简体中文 Français Deutsch 日本語 Last update: 23-March, 2016-  Remediation Task issue fixed in 22.6 & ...   Blue Screen error involving BHDrvx64.sys - Fixed with SONAR 10.0 update. Below are the hot issues ... and fixes for Norton products version 22.5. HOT FIXES  - included in Norton 22.5.5.14 Fixed an issue where ...
Forum Thread
Author:
Tony_Weiss Admin
Posted:
25-Aug-2015 | 5:49PM
Kudos:
12
Solved

LONG STORY: Norton BSOD me when I use Truecrypt

before yesterday. Allow me to start there since it might help find out the issue. So, on that day, ... and remove the files. It worked, I got no BSOD. So I assumed the issue was over and mounted them again ... chat and they tried removing Prefetch files and did some other stuff and that only made my issue worse. ... seems to be the trigger for this issue is that liveupdates runs and in my case download 12 update ... to your notice that a feature called fast startup of windows 8.x has some issues with Norton ...
Forum Thread
Author:
Posted:
13-Dec-2014 | 6:41PM
Comments:
440
Kudos:
2

Norton Security and iTunes

contains FIX for this iTunes issue.    Those of you who have applied the HOTFIX manually should revert ... (2014) with an iPod Classic so I haven't seen any issues yet as I'm not on Norton Security.  ... the Ipod NOT to sync when connected to your computer.  Is it the auto-syncing that is causing the issue ... to update to Norton Security in a few months when my NIS 2014 subscription run out.  If this issue also ...
Forum Thread
Author:
Posted:
13-Jan-2015 | 3:03PM
Comments:
396
Kudos:
5

Auto-protect, startup protection and verification of removable media are inaccessible

I urge Symantec to resolve this annoying issue as quickly as possible. Thanks & regards. Btw, ... this issue persists but I'm sure that it was OK last week. I rebooted several times and there're ... but I don't think it relates my issue. As I said the issue is relatively new and it never been observed before ... need to do some homework regarding this issue. Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz ...
Forum Thread
Author:
Posted:
15-Jan-2015 | 7:20AM
Comments:
235
Kudos:
0
Solved

Can't get rid of splash screen re Windows 10

Admin Edit: A fixtool is available for this issue. Norton Remediation Remover Instructions Every ... ~ I was thinking in term of a failed Windows Update download....seeing as how "issue" is near July29.  ... on Norton chat with their reps and twice we've spent a lot of time trying to fix this incessant problem ... • Permalink For those seeing this issue, please be sure to let us know which product you're using (Norton ...
Forum Thread
Author:
Posted:
02-Aug-2015 | 8:30AM
Comments:
337
Kudos:
1

Users Who Have Issues with Outlook Anti-Spam and Office-Post Here

Anti-Spam Issues.? Please include Norton version, Office version, Outlook version, when this Issue started, ... other pertinent information about Office Issues.. Thanks. I need a solution. 1 435 776 159 ... Who Have Issues with Outlook Anti-Spam and Office-Post Here Posted: 01-Jul-2015 | 12:10PM • Permalink ... Fighter 25 Reg: 16-Sep-2009 Posts: 2,082 Solutions: 47 Kudos: 745 Kudos 1 Stats Re: Users Who Have Issues ... installations) (all MS updates applied). Issue began: Upon installation of v22.5 (all sub-release variants). ...
Forum Thread
Author:
floplot Guru
Posted:
01-Jul-2015 | 11:21AM
Comments:
304
Kudos:
0

Norton causing BSOD

ADMIN UPDATE July 7 2016  We have updated some files to address Blue Screen issues. If you ... This is an ACTIVE issue and we are looking to gather SymNRA logs & Full Memory Dumps for this BSOD issue. If you ... are able to help us with this issue. Please send us the logs & Full Memory Dumps. Instructions ... causing BSOD Posted: 29-Jun-2016 | 7:24AM • Permalink A chat with support indicated this was a known issue ... Microfiche: A chat with support indicated this was a known issue and was supposed to email me a fix. Related ... Posted: 28-Jun-2016 | 5:11PM • Permalink I am having same issue... I have removed nav on one machine ...
Forum Thread
Author:
Posted:
28-Jun-2016 | 3:21PM
Comments:
231
Kudos:
4

SONAR and "cloud scanning"

address the issues that were brought up in the above-mentioned thread regarding the effectiveness/safety ... in question." The Norton Security products cannot be deployed while this issue remains unresolved. If SONAR ... when using Norton Security's cloud-based behavioral protections. If this issue is neglected, ... protections and thus did not have this issue.   Yes, I could install MBAM to mitigate Norton's gap ... products used local-based behavioral protections and thus did not have this issue. If Symantec refuses ...
Forum Thread
Author:
Posted:
27-Sep-2014 | 9:28PM
Comments:
157
Kudos:
2

State of the Forums

Hi folks, Our team has been hard at work fixing the issues you've seen on the Norton ... or reply" KNOWN ISSUES- Adding kudos or clicking Subscribe messes with the "time to edit" display- ... the major issues. If there is a critical issue that you think should be included, and you don't see ... that the "Known Issues" list is not in priority order.  I will refrain from suggesting an order, you are paid ... to do such things.   Two things stand out to me as missing from the Known Issues list Is the request ... to go with the "Mark all as read" issue where I currently see a lot of posts not being marked ...
Forum Thread
Author:
Tony_Weiss Admin
Posted:
24-Oct-2014 | 1:34PM
Comments:
252
Kudos:
7

Have Proved Norton Toolbar is Causing Firefox to Crash

of the Identity Safe Vault, have had constant issues with Firefox.  With Win 7 the problem was that the dropdowns ... this obvious issue!!!!  Definately a relationship between the Identity Safe Toolbar and Firefox, all versions ... after using the computer all day.  This caused Firefox freezing issues which have not occurred ... the longstanding and irritating issue.  While I do have a password manager that is working most of the time, ... a dead end.  Bought a new laptop with Win 8.1 with hope it would fix the issue but, it only got worse ...
Forum Thread
Author:
Posted:
08-Feb-2015 | 2:27PM
Comments:
184
Kudos:
2

Norton 22.7 Product Update available now

A Norton Product Hotfix has been released via LiveUpdate to fix issues reported by customers, including ... Auto-Protect issues and SONAR issues. This will update all languages for 22.7.0.76, and will not change ... on 27-June-2016: A new Norton Security Toolbar Hotfix has been released via LiveUpdate to fix issues related to ... Fixes: Fixed an issue where Windows Action Centre reports incorrect status of the Norton product.  ... LiveUpdate to fix issues related to the Norton Toolbar. This will update all languages for both 22.7.0.75 ... for this Hotfix: Fixed an issue where customers attempting to access product Help [?] on GUI (logged out of Norton ...
Blog Post
Author:
Mohan_G Admin
Posted:
14-Jun-2016 | 4:14AM
Comments:
4
Kudos:
10

How to report false positives

are monitored 24 hours a day so that Norton can immediately begin to research and correct any issue. I do ...
Forum Thread
Author:
Tony_Weiss Admin
Posted:
27-Apr-2010 | 5:25PM
Kudos:
6
Solved

BHDrvx64 BSOD norton security

please see this post  for more information that would help in resolving the issue. [Renamed subject ... issue, but I ran the diagnostics that came with my machine and all systems passed.  To be extra sure ... • Permalink Hi Everyone, Thanks for reporting this issue. Our team is already looking into this issue. Could ... you please provide the below details related to this issue?- Norton Product Name and version number ...
Forum Thread
Author:
Posted:
17-Feb-2016 | 7:42AM
Comments:
120
Kudos:
2

NIS v22.5.2.15 cannot disable autoprotect?

on with this version of NIS!  I have been a Norton user for many years and have NEVER had so many issues after ... be changed due to a pending remediation action. Restart you computer to resolve the issue.' Well I can ... issues. There is NO information at all regarding just what the required remediation is.  How on earth ... V 22.5.2.15 is being progressively rolled out, and you may well find this fixes your issues ... your issues. Please come back and let us know how you made out. Thanks. Success always occurs ... experiencing the same issue as JustRight.When right clicking on the NIS Tray Icon on Norton 360, ...
Forum Thread
Author:
Posted:
20-Jul-2015 | 7:02PM
Comments:
115
Kudos:
1

Norton remediation task issues

Basically in short since i don't like my computer waking up every few minutes to run the remediation task i've changed its settings to run once per startup.  The problem is that anytime the computer is restarted for any reason, the task simply r ... task issues Posted: 02-Dec-2015 | 8:24PM • Permalink Okay it looks like disabling the task wasn't ... Contributor 4 Reg: 19-May-2009 Posts: 115 Solutions: 0 Kudos: 5 Kudos 0 Re: Norton remediation task issues ... Norton remediation task issues Posted: 05-Dec-2015 | 2:15PM • Permalink Which Norton Product and version ...
Forum Thread
Author:
Posted:
02-Dec-2015 | 6:37PM
Comments:
108
Kudos:
0

Norton Product Update 22.5 for Windows 10 Compatibility

customers, and will then monitor our telemetry and forum feedback for any problems or issues. Once we have ... with 22.5.0.120. Did those problems get fixed? Yes, the issues found in the release earlier this month have been ...
Blog Post
Author:
Tony_Weiss Admin
Posted:
22-Jun-2015 | 5:52PM
Kudos:
18

How long to wait for identity safe to work on firefox 42

Now that we have the Norton toolbar on Firefox 42, how long do we have to wait for the id safe to work as before? I do not need a solution (just sharing information). ... agree that in the chat box itself no solutions may be had, but it does document the issues, not saying ... live chatted with India. They have no ETA, and will not refund $ for unused subscriptions. I, too, have ... on firefox 42 Posted: 05-Nov-2015 | 12:54PM • Permalink Had a chat with India yesterday, they said ...
Forum Thread
Author:
Posted:
05-Nov-2015 | 2:37AM
Comments:
92
Kudos:
1

Norton Product Update 22.5.2.15 for Windows 10 Compatibility

This update fixes several issues that were found in the previous release:- Norton AntiSpam stops filtering ... customers, and will then monitor our telemetry and forum feedback for any problems or issues. Once we have ...
Blog Post
Author:
Sunil_GA Admin
Posted:
20-Jul-2015 | 2:01PM
Kudos:
13

Is this email from Symantec legitimate?

products, specifically around the “long shutdown time” issue that you commented on in our Norton Community ... – https://community.norton.com. As a thank you for reporting this issue to us, we are offering a subscription extension for Norton ... if I CHAT with Norton. Great, now that the Long Shutdown issue is resolved, but then I got this email saying ... I got same email.  The Live Chat person said it's legitimate.  I'll feel more confident ... the “long shutdown time” issue that you commented on in our Norton Community – https://community.norton.com. ...
Forum Thread
Author:
Posted:
01-Jan-2015 | 5:00AM
Comments:
87
Kudos:
0

HOT ISSUES & FIXES- NIS/NAV/N360 22.5

issues and fixes for Norton products version 22.5. HOT FIXES  - included in Norton 22.5.5.14 Fixed ... an issue where ‘Norton Anti-Spam Welcome screen keeps popping up when user logs in as Non-Admin’- Forum ... Link  1,  2,  3 Fixed an issue where ‘Identity Safe User Interface opens in the Background’ when ... 0 Re: HOT ISSUES & FIXES- NIS/NAV/N360 22.5 Posted: 21-Jul-2015 | 12:23PM • Permalink This post has ...
Forum Thread
Author:
Tony_Weiss Admin
Posted:
10-Jul-2015 | 12:02PM
Comments:
1
Kudos:
13

Norton 22.6 Product Update available now

and will then monitor our telemetry, as well as this forum, for any problems or issues.  Once we have confirmed ... home page and default search provider Fixed an issue where Google Chrome toaster gets truncated when ... displayed. Fixed an issue where Remediation task continues to run periodically, waking computer from sleep ...
Blog Post
Author:
Mohan_G Admin
Posted:
29-Feb-2016 | 9:53AM
Comments:
5
Kudos:
9

Issue with posts not appearing without logout/login

Hello everyone, We're focused on fixing the issue of posts that do not show up until after ... https://community.norton.com/forums/forum-feedback Thanks for helping us better understand this issue. Kevin I do not need a solution (just sharing ... Issue with posts not appearing without logout/login Posted: 20-Nov-2014 | 6:06PM • Permalink For me ... 13-Apr-2008 Posts: 26,083 Solutions: 333 Kudos: 3,897 Kudos 0 Re: Issue with posts not appearing without ... Norton Fighter 25 Reg: 07-Sep-2008 Posts: 14,877 Solutions: 308 Kudos: 2,227 Kudos 0 Re: Issue with posts ...
Forum Thread
Author:
Kevin Admin
Posted:
20-Nov-2014 | 5:09PM
Comments:
120
Kudos:
3

Troubleshooting Information for the Norton Toolbar in Google Chrome

at the bottom of the page.   Issue:    Norton icon missing from browser  Possible Cause #1: Norton Security ... the extension. Issue:   Norton icon present, but toolbar missing from browser Possible Cause #1: ... and reinstalled Solution:  Reboot the computer after installing the extension to finalize installation. Issue ...
Forum Thread
Author:
Sunil_GA Admin
Posted:
06-Oct-2014 | 4:47PM
Kudos:
4

Product Update- 21.6 of Norton Internet Security, Norton AntiVirus and Norton 360

customers, and will then monitor our telemetry, as well as this forum, for any problems or issues.  Once we ...
Blog Post
Author:
Sunil_GA Admin
Posted:
22-Sep-2014 | 2:25PM
Kudos:
14

Auslogics BootSpeed- false positive

like to kindly ask for your assistance in getting this issue resolved. Thanks! detect+request ... threat priority, I'm currently ignoring it each time. It started just before release 9 was issued ... • Permalink Hello dforrest I would say it is related to this issue. It was probably removed during a scan ... there is more to this issue than me just excluding it.  Is it happening to everyone who uses Norton Security ...
Forum Thread
Author:
Posted:
20-Jun-2016 | 4:28AM
Comments:
96
Kudos:
1

a sync issue with the Standalone Norton Identity Safe client.

at identitysafe.norton.com The Vault of the Norton Identity Safe Client I was told that If it is server issue, normally ... 1 Stats Re: a sync issue with the Standalone Norton Identity Safe client. Posted: 13-Apr-2015 | 2:55PM ... 06-Nov-2011 Posts: 116 Solutions: 0 Kudos: 5 Kudos 1 Stats Re: a sync issue with the Standalone Norton ... the sync issue between the Vault of Identity Safe Client and Vault at web portal  is an account issue ...
Forum Thread
Author:
Posted:
11-Apr-2015 | 7:01PM
Comments:
93
Kudos:
2

Can't disable auto-protect: "pending remediation action"

remediation action. Restart your computer to resolve this issue". Several restarts have not resolved ... the issue. I have NIS installed on numerous other Win7 machines (earlier versions of NIS) and haven't ... are related. Then again.  They may not be.  Greyed settings is known reported issue without detected threat.  ... Symantec employee Tony Weiss has pinned a post titled HOT ISSUES & FIXES- NIS/NAV/N360 22.5 at the top ... list of known issues, which states: " 4) Unable to disable Auto-Protect in Norton Product after ...
Forum Thread
Author:
Posted:
26-Jun-2015 | 12:12PM
Comments:
85
Kudos:
1