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Norton Mobile Security 3.13 for Android now available!

简体中文 Français Deutsch 日本語 [Updated: New Build 3.13.3041 available] Hi Everyone, An update for  Norton Mobile Security 3.13 for Android  is now available on the Google Play! The  FAQ  below addresses some common questions: 1. What is the version number for ...
Blog Post
Author:
Mohan_G Admin
Posted:
18-Dec-2015 | 4:32AM
Comments:
5
Kudos:
5

Norton Identity Safe 3.5.1.677 for Android

Deutsch Hi Everyone, We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe v3.5.1.677 for Android with added new features and bug fixes. The FAQ's  below addresses some common questions: 1. What is ...
Blog Post
Author:
Sunil_GA Admin
Posted:
29-Feb-2016 | 9:31AM
Comments:
1
Kudos:
2

Getting server error...can't login...why?

Norton not letting parent login due to server error. Issue is affecting the way my son can access his device as I was trying to investigate my settings after he told me the problems he was having which differ from the normal settings I typically set for h ...
Forum Thread
Author:
Posted:
15-Apr-2016 | 5:17AM
Comments:
3
Kudos:
0

Video Monitoring Does Not Work

I purchased a Norton Family Premier account for my child's Android device after watching the video that clearly states the product provides YouTube monitoring.  After more than 2 hours of working on it, I still cannot get it to register any video act ...
Forum Thread
Author:
Posted:
17-Apr-2016 | 10:03PM
Comments:
8
Kudos:
0

Norton Family app Void on Android

Hi My kid is able to void Norton Family on his Android Phone. Without having the PIN. I saw that he was able install new aplications and the timings report shows that he is not using the phone but I m seeing him using it. Got restrictions to use the phone ...
Forum Thread
Author:
Posted:
16-Apr-2016 | 8:41AM
Comments:
5
Kudos:
0

Mobile Friend List

Under my son's device for messaging, it displays the contacts from my phone and not his.  This results in my not being able to block or unblock any of his contacts.  The message " Your activity is being monitored..." gets repeatedly sent ov ...
Forum Thread
Author:
Posted:
30-Mar-2016 | 8:58AM
Comments:
1
Kudos:
0

Android App- Time Management not blocking Youtube or Whats App

I've been trialing Norton Family for my daughter's Oppo Android device (F1). We've got the latest version of the app. I've set a time curfew of 7pm but at 7.30 pm, both YouTube and What's App are still functioning.  The browser ap ...
Forum Thread
Author:
Posted:
27-Mar-2016 | 5:41AM
Comments:
11
Kudos:
0

Norton Mobile Security 3.14 for Android now available!

简体中文 Français Deutsch 日本語 Hi Everyone, An update for  Norton Mobile Security 3.14 for Android  is now available on the Google Play! The  FAQ  below addresses some common questions: 1. What is the version number for this patch?     The version number is  3 ...
Blog Post
Author:
Mohan_G Admin
Posted:
08-Apr-2016 | 12:48PM
Kudos:
3

Well this is disappointing

So I loaded the 30 trial on to my android. Installed fine and I can see the web portal and add the device. I have 12 applications open on my phone, none detected by Norton. They have been open for 4 hours now,  including the native android web app and the ...
Forum Thread
Author:
Posted:
11-Apr-2016 | 3:23AM
Comments:
4
Kudos:
0

My main tablet is stolen

Hello, I just wondering if you could help. I have set up a Norton Family for Android using as a parent device my tablet. It is a Samsung tablet and unfortunately it is probably stolen today. From my Norton account in my PC I can see only the 2 devices I h ...
Forum Thread
Author:
Posted:
09-Apr-2016 | 12:37PM
Comments:
1
Kudos:
0

How to allow emergency (911) calls during time supervision?

I am having difficulty with the time supervision feature. In time supervision mode I can block access to the phone during certain hours while allowing calls to certain numbers. I have tried adding '911' as one of the allowed numbers so that emer ...
Forum Thread
Author:
Posted:
24-Apr-2016 | 9:49PM
Comments:
5
Kudos:
0

Problems with norton family

Norton family works fine to control the laptop used by my son, but it does not work to control android smartphone. I can see all the rules I set in android screen, but nothing happens according to the rules.. I need a solution. ...
Forum Thread
Author:
Posted:
08-May-2016 | 7:12AM
Comments:
3
Kudos:
0

Norton Identity Safe password 3.6 for Android

[Updated on May 31, 2016]-  Norton Identity Safe password 3.6.1.748  inline update was released to fix bug causing crash on opening the App. We are glad to announce that we have completed testing our latest inline releases of  Norton Identity Safe passwor ...
Blog Post
Author:
Sunil_GA Admin
Posted:
05-May-2016 | 12:26PM
Comments:
1
Kudos:
2

Holo launcher defeat any time rules

My son has installed Holo launcher on his Android smartphone. This launcher allows to play games ignoring any time rules. I can't block this launcher in applications rules too. There are no such application for blocking. How can I take time control b ...
Forum Thread
Author:
Posted:
03-May-2016 | 8:00AM
Comments:
3
Kudos:
0

Norton Familly does'nt block Facebook Messenger on Android

I install Norton Family on my Kid android phone (Samsung Galaxy A5). All app are lock in time frame or time limite whit no problem, except... The Facebook Messenger app is block too, except wen my kid receive a message from it, a bubble of the conversatio ...
Forum Thread
Author:
Posted:
29-Apr-2016 | 11:13AM
Comments:
8
Kudos:
0

NF-premier Android app won't start on bootup and....

Dear Community! Yersterday I purchased NF-premier. Installation went fine. Everything was configured and activated. But the app won start automatically on boot up, it gets closed after phone goes to sleep, no visited websites are recorded or seach words, ...
Forum Thread
Author:
Posted:
12-May-2016 | 1:22PM
Comments:
12
Kudos:
0

Norton Family Premier

How do you block google plays store app and settings? if not possible when will this feature come out? I need a solution. ...
Forum Thread
Author:
Posted:
20-May-2016 | 11:59AM
Comments:
1
Kudos:
0

Time limit is not working. Child is allowed unlimited use but house rule is 1 hour.

2 children, both with LG cell phones. One has a LG LS740, time monitoring works correctly and only allows him to use it for an hour. Other has a LG L22C, house rules are the same, but he can use the phone and the time limit doesn't stop him after an ...
Forum Thread
Author:
Posted:
18-May-2016 | 7:43AM
Comments:
13
Kudos:
0

How do I keep Norton Family on an Android Phone after being factory reset?

The situation is that my niece has an android phone that was bought from China (with her own money), and if it matters, the only information it gives is the model is an X6 Pro (no brand) running Android 4.4, unlocked 3G/GSM AT&T phone. My mom has temp ...
Forum Thread
Author:
Posted:
16-May-2016 | 11:46AM
Comments:
1
Kudos:
0

Guest User bypass

I can't find a way to prevent the Guest user account being used. Any advise welcome. Thanks, Andrew I need a solution. ...
Forum Thread
Author:
Posted:
13-May-2016 | 12:43PM
Comments:
3
Kudos:
0

Location services not working on Samsung Galaxy A3

Having spent hours on live chat with Norton support and getting absolutely nowhere, I'm trying the forums. I've read all the other threads on this forum that have had the same issue, but none of the threads has fixed it for me. Location services ...
Forum Thread
Author:
Posted:
08-Jun-2016 | 7:05AM
Comments:
17
Kudos:
0

Not blocking sites on Samsung S7- Verizon

Specs:  Samsung S7 phone / runs on Verizon network / latest OS Any browser- tested with Chrome and Dolphin Recently I found that Norton Family app is not blocking porn websites or even specific sites I set to be blocked.  I spent two and half hours in a c ...
Forum Thread
Author:
Posted:
07-Jun-2016 | 7:10AM
Comments:
10
Kudos:
0
Solved

Norton Familly: Impossible to unsinstall from Android

Hello, I'm still searching a valid way to make NF work on my Huawei phones. But....while searching I have issues with my already configured devices. To re-start from scratch I would like to deinstall it from the devices (Huawei PHONES) but I can' ...
Forum Thread
Author:
Posted:
04-Jun-2016 | 3:33AM
Comments:
2
Kudos:
0

Family App killed by Samsung Smart Manager

I have installed Norton Family on a Galaxy S5 mini, Android 5.1.1. This mobile comes with Samsung Smart Manager preinstalled. When I cleanup the RAM with the Smart Manager, the Norton Family app is killed. Does anyone have experience with that? Smart Mana ...
Forum Thread
Author:
Posted:
03-Jun-2016 | 4:13AM
Comments:
5
Kudos:
0

Norton Family Android: how to "disable any other browser and the YouTube app "

Android smartphones, typically have a default, pre-installed browser (additional others like Chrome, Firefox, etc. can be added afterwards). The YouTube app is often pre-installed. In a unrooted Android device, it is not possible to uninstall factory pre- ...
Forum Thread
Author:
Posted:
24-May-2016 | 6:47AM
Comments:
1
Kudos:
0

Introducing Norton WiFi Privacy: Protect Your Private Information on Public Wi-Fi

Français Deutsch 日本語 Introducing Norton WiFi Privacy: Protect Your Private Information on Public Wi-Fi Public Wi-Fi is never safe, but now Norton WiFi Privacy allows you to connect to unsecured Wi-Fi hotspots safely and privately on any network, in any lo ...
Blog Post
Author:
Sunil_GA Admin
Posted:
16-Jun-2016 | 1:30PM
Kudos:
5

Which account?

I am an iOS user, and purchased Android phones (Motorola Moto E) for my kids to be able to use the Norton family monitoring software.  I have a question about accounts on the phone.  Which account should Norton Family be installed on?  There is the owner ...
Forum Thread
Author:
Posted:
31-May-2016 | 3:06PM
Comments:
1
Kudos:
0

App Monitoring? What is the point?

How is the app monitoring meant to work? At the moment it doesn't seem to offer much protection at all. There are a few key features missing namely: No notification email for when new apps are installed The app blocking itself is trivial to circumven ...
Forum Thread
Author:
Posted:
31-May-2016 | 3:54AM
Comments:
1
Kudos:
0
Solved

Android phone doesn't login

My kid has got a new phone UMI Touch. When trying to login with my account I see just a white screen with NF logo at the top, and nothing changes. The previous phone Samsung Note worked fine (as android device can). Need instructions to activate the soft. ...
Forum Thread
Posted:
28-May-2016 | 1:05PM
Comments:
18
Kudos:
0

Kids can turn Norton on/off with toggle in settings

I noticed today that my son had been on his tablet way longer than the 1 hour time limit I had given him. So started looking around in his tablet and in settings there is a toggle on/off switch for Norton Family. He can turn it on or off with no password ...
Forum Thread
Author:
Posted:
25-May-2016 | 8:42PM
Comments:
1
Kudos:
0