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Mobile app control

How can I setup family control the way, that some apps are not 'touched' by the time family rules? There are a few apps, which should always be allowed and usable. If this is not yet existing, does anyone know, if it is on the roadmap? Second ve ...
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21-Apr-2019 | 1:24PM
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Device not listed in Norton Family

Hi my child has a Huaweii Honor Lite phone with Norton Family and Norton Mobile Security apps installed.  I noticed that the Mobile Security app was listed as a trial (I have a years subscription to Norton Security Premium) so I deleted the device from th ...
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04-Apr-2019 | 1:09AM
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Device has not reported any activity- Android phone

I have been having problems with Norton Family on my son's devices for the past couple of months. I continue to get email messages stating: Device has not reported any activity. The following device(s) have not reported any activity in the last 1 day ...
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04-Apr-2019 | 7:10PM
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Time restriction kept active after allowed time

Hi! I set allowed time for my kids on their Android phone (Motorola E4 Plus and Motorola E5 Plus). They are allowed to use the cell phone 2h a day, from 6:00AM to 9:00PM. Ocasionally (sometimes every  month) the phones kept blocked after the allowed time, ...
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29-Mar-2019 | 4:30AM
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Text monitoring on one child’s android but not the other

I have 2 boys with tracfones and one shoes me the text messages, but the other device doesn’t log them in my parent account.How can I get them both to show messages for me? Both phones are android I need a solution. ...
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21-Mar-2019 | 5:12AM
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Can one laptop be setup for NF users to share and still track individual data?

I havee one laptop for my kids to share. Each child has a tablet that has NF on it that monitors time, apps, and web searches. Can I set the laptop up such that they need to select their name from NF so the time spent on the laptop is charged to their use ...
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05-Mar-2019 | 6:31PM
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Family Control Settings

I need to set my software settings to local time (Eastern Standard time) for family control. How can I accomplish this? I need a solution. ...
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26-Feb-2019 | 7:28PM
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2
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Password for uninstalling, PIN revealed, & texts not reporting

Moto x4 running android 9.  1. Was working great for a while and then it stopped reporting incoming text messages. We use the google voice app and outgoing has never reported (as expected).  But not sure why incoming text reporting stopped.  uninstalling ...
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09-Mar-2019 | 6:41PM
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On Android says daily that accessibility has been disabled but that's not the case

I have NF installed on two phones for my children; only from one of them I receive nearly a daily alert that the accessibility service has been turned off, but that's not the case: when I check the phone, all is correct. What's wrong? What shoul ...
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07-Mar-2019 | 12:13AM
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From within a Google account Youtube is accessible...solution??

My son has (had now) access to my google photos site on his laptop until I discovered this morning that he can go to the google app selection and choose YouTube.  Even if I have YouTube as a restricted site in House Rules, Norton Family still allows YouTu ...
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26-Feb-2019 | 4:28AM
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Norton Family

A child can turn off the Norton family extension in chrome (incognito mode) and can bypass Norton Family? Is there is a solution to this issue? Makes Norton Family completely useless. My daughter's laptop has Windows. I need a solution. ...
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24-Feb-2019 | 4:04AM
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Do the apps used on my kid's mobile/tablet, update on Norton Family dashboard House Rules?

Do the apps used on my kid's mobile/tablet, update on Norton Family dashboard House Rules? My daughter has TikTok app on her phone, but Norton shows an app called musica.ly, which is the old name for the same app and I guess it is the same one but it ...
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18-Feb-2019 | 3:38AM
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What is http://scontent.xx.fbcdn.net/?

Hi, I keep getting alerts saying this address (http: // scontent. xx. fbcdn. net) has been blocked Child is only watching YouTube videos... Can anyone help with what this is? Thanks:) I need a solution. 1 547 807 534 ...
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17-Jan-2019 | 5:28AM
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can't edit time supervision of domestic rules for my kids

I'm not been able to change the Time Supervision rules for my kids. I tried on 6 different browser, both on Windows and Mac, and the behavior is exactly the same: I got an endless spinning wheel. Due to this, I had to disable time supervision for my ...
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16-Jan-2019 | 1:48PM
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1
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Website blocking using Norton Family AND Norton Password Manager BROWSER on Android Oreo!?

Regarding blocking specific  https websites WITHIN Norton Password Manager's Android  BROWSER, using Norton Family for Android (as part of purchased suite on PC):  In Android Nougat (on Samsung Galaxy S7), I was perfectly able to use Norton Family fo ...
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31-Dec-2018 | 11:35AM
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Kids new phones_ texts

Kids got new phones for Christmas. Samsung S8. And now I can only read there messages on Norton but not recieved messages. Please help! I need a solution. ...
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28-Dec-2018 | 4:35PM
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Norton Family App (Not updating childs profile)

Today I downloaded Norton Family to my son's IPHONE XR.  Went through the steps to install the profile on the Iphone, giving permission to the Management Certificate, etc.  This program opens in Safari, and it says that it completes.  However, when y ...
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26-Dec-2018 | 1:41PM
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iOS12 Screen Time settings overlap with Norton Family

Just sharing- hit an unexpected problem when setting up new iPhone for child.  Accidentally imposed severe iOS Screen Time settings that prevented Norton Family and many other apps even appearing on iPhone home screen.  Problem appeared to come from Norto ...
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26-Dec-2018 | 1:33AM
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Child can uninstall Norton Family

Hi there — I’ve been a happy Norton Family user for several years now. I’ve just bought my son a new phone for xmas and the app doesn’t work as it used to. On this phone- a Honor 10 running Andoid 8.1.0 and EMUI 8.1.0 I can’t limit/lock the apps my son ha ...
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25-Dec-2018 | 10:18AM
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Time supervision not working on IPhone

I set up Norton Family in my son’s IPhone 5. I tested it for several weeks before handing the phone over to my son and Time Supervision was working ok when I tested it. He has had the phone past 2 days and the apps aren’t disappearing at the set times. Wh ...
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20-Dec-2018 | 1:05AM
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Son discovered a hack for You Tube.

We have You Tube blocked under Norton Family for all our devices.  My son has found a way around this block on his desktop. He goes to Google and searches for a  individual, who has a You Tube podcast. Google provides some possible You Tube videos in its ...
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23-Oct-2018 | 10:59AM
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Removing Norton Family from child's device

How do I remove Norton Family from a child's device? I need a solution. ...
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31-Oct-2018 | 7:54AM
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Kindle Fire

I have a Kindle Fire tablet.  During install of Norton Family Premier, it's asking me to set the "App Usage Access" but I cannot find it. I've searched through several posts and web sites, and some claim that Norton Family will not wor ...
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10-Oct-2018 | 7:36PM
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Block Search Terms

Is there an editable list of search terms that I can have Norton block?  Let's say I don't want my kids to search for anything having to do with "tractors"; can I add that word to the list so they can't search for it? I need a sol ...
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09-Oct-2018 | 10:34AM
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ios VPN fails to connect from norton family

My childs ios device fails to connect to the management profile VPN. This prevents the time restrictions from lifting on their device. It seems like this is a common theme on this forum. What needs to be done to get this resolved? Nothing I do in the pare ...
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25-Sep-2018 | 5:37PM
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Time restrictions not lifting on time

Time restrictions work perfectly on when to stop everything. However, I have continuous problems with the restrictions being lifted on time. Example...I have time allowed as 7am-8pm. The restrictions kick in on time at 8pm, but are not lifted at 7am. Some ...
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22-Sep-2018 | 7:38AM
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Screen on android phone after curfew

My daughter received her first phone this week.  When curfew struck at 7:30, a screen began to flash on the screen.  It would flash on and then off quickly.  It took a while but I figured out that it was the screen that would allow me to enter the pin to ...
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15-Sep-2018 | 8:05PM
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loophole?-> Kids are actually able to install software

Hello, I have subscribed a Norton Family plan/license in order to monitor my kid's tablet (a Galaxy TAB A running Android 5.O.2) It happens that our daughter encounters absolutely no limitation to installing new software through Google Play. With par ...
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03-Sep-2018 | 5:48AM
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Norton Family App doesn't work on child's android phone

We are trying Norton Family after being Qustodio users for the past year.  The reason we are trying to switch is that for some reason Qustodio kept switching off on my son's android phone.  (He insists it was not him).  I've just installed Norto ...
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01-Sep-2018 | 1:19PM
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Disappearing Apps

BOTH of my kids iphones are having the disappearing apps issue.  Even Norton Family Browser is missing.  Then suddenly, they will all appear again.  This changes the formatting that my kids have set up, rearranging all of their apps.  I do NOT use Time Su ...
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24-Aug-2018 | 6:13AM
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