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Ultra-Power-Save-Mode kicks Norton Family whenever used (Android 8 latest Patches)

Dear Norton-Family-Community, this is a call for help as well as an informational thread to everybody that could provide a solution that I didn't try. Here the current case: Hardware/Software: Huawei P20lite Android 8 (Stock + latest OTA Updates) Sym ...
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08-Apr-2019 | 1:14AM
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Still use phone during blocked hours via Chat heads

Both my daughters have Samsung Galaxy A7 running andriod with NF installed.  I use blocked hours from 9pm, however they are able to bypass this block by using messenger and using chat heads.  When a message is received, the persons picture appears on the ...
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13-Feb-2019 | 12:58PM
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What is http://scontent.xx.fbcdn.net/?

Hi, I keep getting alerts saying this address (http: // scontent. xx. fbcdn. net) has been blocked Child is only watching YouTube videos... Can anyone help with what this is? Thanks:) I need a solution. 1 547 807 534 ...
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17-Jan-2019 | 5:28AM
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Keep getting the same notification e-mails

For some time (approximately three weeks) I am getting e-mails informing me about my kid trying to access a restricted website with always the same URL, which is http: // ugc-us-east-1. boo. chat. No matter which site was actually blocked, the e-mails alw ...
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25-Dec-2018 | 4:48AM
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iOS12 Screen Time settings overlap with Norton Family

Just sharing- hit an unexpected problem when setting up new iPhone for child.  Accidentally imposed severe iOS Screen Time settings that prevented Norton Family and many other apps even appearing on iPhone home screen.  Problem appeared to come from Norto ...
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26-Dec-2018 | 1:33AM
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No longer monitoring web use in Firefox (windows 10)

We've recently discovered a problem where NF is not monitoring web use, or blocking relevant sites, in Firefox. Time restrictions are working, and web monitoring works fine in other browsers (I tried Chrome), but not in Firefox. I have enabled the Fi ...
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21-Dec-2018 | 9:23AM
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Norton Family not working as expected

Hi, I am having issues with Norton family. I installed Norton Family on my son's phone to monitor activity and block certain categories. However, my weekly report says there was no activity on my son's phone (that would be a miracle) and the cat ...
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11-Dec-2018 | 11:15AM
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Son discovered a hack for You Tube.

We have You Tube blocked under Norton Family for all our devices.  My son has found a way around this block on his desktop. He goes to Google and searches for a  individual, who has a You Tube podcast. Google provides some possible You Tube videos in its ...
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23-Oct-2018 | 10:59AM
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activities list no longer allows us to add a URL to the allowed list

The latest portal for Norton Family no longer allows the URL for a blocked site to be added to the allowed list. Now you need to copy the URL, click into the "house rules" area, scroll down to the "allow" field, paste it in and save.   ...
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26-Aug-2018 | 7:05AM
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House Rules Change Automatically

Family House Rules for one kid change without warning. Time will change to 24 hrs (usually happens overnight). Blocked sites will become unblocked, Categories for web supervision changes. NO, the child is NOT making these changes. Android on a Moto. I (an ...
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01-Aug-2018 | 7:28PM
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Norton Family Browser offers YouTube video: are they verified?

Hello, I put Norton Family on my kid's Android mobile and it is working. I blocked access to youtube.com and I receive notification of blocked URL when he tries to access it. I removed YouTube app. Two questions: Norton Family browser offers YouTube ...
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19-Jul-2018 | 4:53AM
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Norton Family Not Blocking Categories

I installed Norton Family on a Galaxy Tab A (2016) recently, but when I put "lingerie" in the Google search, even with safe search on, the related search results, with images, still show up. I can access the sites listed in the search without pr ...
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30-Apr-2018 | 8:03PM
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Profile enhancement to enable 'House Rule Sets' e.g. for Leisure Time, Study Time, Holiday, Project XYZ,...

House Rule Sets When I come to think about 'house rules' I miss a feature that allows to orchestrate them with a feature I'd like to name ' House Rule Set ', e.g. Study Time, Leisure Time, Holiday, Project XYZ  or  Travel.  Requir ...
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22-Mar-2018 | 11:21AM
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Reddit nsfw

Reddit is listed as a safe site and all subreddits are available for viewing. Norton only shows "reddit.com" as the page viewed so there is no way of knowing if pornography was viewed on reddit. I need a solution. ...
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05-Sep-2017 | 6:45AM
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Reddit NSFW

I found my child is able to view pornographic videos on the main page of reddit. There are videos marked NSFW but my child is able to click on them and view the video without going to the subreddit. Can you fix this? I need a solution. ...
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21-Feb-2018 | 3:58PM
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Major Software Issue with Family

Please note that the browser extensions that Family relies on to filter content can be easily disabled by your kids. This disables the filtering software.  I have contacted Norton for the past week and would like everyone to contact them regarding this so ...
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15-Feb-2018 | 7:16AM
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Twitter App not monitored

I love your premium service for web browsing, but it doesn't seem to work for the Twitter app. Pornographic material is easily viewed on the app. Is there a way to solve this, or at least force the safe mode? And is there a way to monitor the Twitter ...
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08-Feb-2018 | 7:04PM
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Look up web site category?

Hi, Is there a way a parent / administrator can enter a web site's URL and see under what category Norton Family rates it, outside of the Norton Family software? Thanks I need a solution. ...
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11-May-2017 | 11:18AM
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6
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Save variations of house rules

I am using Norton Family on all of the devices my kids use. When we are home, the time allowance for their tablets is very strict, but when we travel, I loosen up the restrictions a lot. It takes me a long time to set everything up for traveling, and then ...
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21-Dec-2017 | 7:00AM
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Norton Family deactivates when receiving sms

I have installed Norton Family on my sons android phone: HUAWEI LYO-L21. Since installation it has not been logged any information regarding the use on this device. However, the most annoying thing is that if the phone receives an sms and you get a alert ...
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18-Dec-2017 | 1:43PM
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Norton DNS servers not blocking pornographic sites anymore

i have BSNL broadband ADSL internet configured on my Dlink wifi modem and have been using since 5 yrs. recently i have been using  Norton Dns 199.85.126.20 and 199.85.127.20 since a year and it was nicely working and blocking porn content. but suddenly si ...
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03-Dec-2017 | 9:20PM
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Norton Family- Accessibility is tampered often

I used MMGuradian and now switched to Norton Family. I have been using Norton Family for the last few weeks on my Son's mobile.  But the issue is here, my son is able to access the apps as well as outside the time limits as Accessibility is tampered ...
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26-Oct-2017 | 11:39AM
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Norton Family half-functional: not reporting activity, but *is* updating and enforcing house rules

I have Norton Family installed on several laptops in the house, monitoring my kid's accounts. For one of the kids Norton Family reports on all his activities, as expected. For the other, no activities are reported, even though Family tells me the acc ...
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18-Sep-2016 | 4:22PM
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It's 2017 and you still can't read MMS? Sorry no purchase from me.

I was reading some forums from 2016 talking about MMS and it's now SEP 2017 and you still cannot read MMS messages?! This product is worthless without the ability to read those. Even adding a single emoji turns a text into MMS. That's all kids h ...
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17-Sep-2017 | 4:05PM
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When will Norton Monitor Screen time on iOS?

Norton's ability to do anything on the iOS is really limited.  It would be a great tool if it was truly cross platform capable.    The fact that Financial institutions can monitor and distribute iOS phones, should mean that Norton can do this for Kid ...
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18-Aug-2017 | 6:15AM
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Is Norton Family able to monitor any Android browser other than Norton Family browser?

Hi.  I recently read a glowing review about Norton Family Parental Control in PCMag.com, from which I got the strong (but maybe false?) impression that Norton Family has the ability to monitor and block content via any browser.  From the review, " No ...
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07-Jun-2017 | 10:41PM
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Solved

Google pictures

Hi. I have recently bought Norton Family, and tested the filters. But when I search for porn, Norton Family blocks the web site but not the access to Google pictures. So when inappropriate sites are blocked, my kids can press "pictures" and see ...
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23-Jun-2016 | 10:11PM
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Norton Family getting disabled?

Hello, Bit of mystery. My child denies it but i believe she is disabling NF somehow. Perhaps under accessibility? I am not getting any email alerts if this is indeed happening. I have not been getting updated activity on the web page. So i go on the phone ...
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16-May-2017 | 11:08AM
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blanket non-access to certain types of sites

Can any one help me? Just joined up with EE home broadband and down loaded security etc,   please can somebody tell me how i can "blanket block" various types of net sites, eg adult, self harm, drugs, weapons etc. I would want to prevent my rand ...
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16-May-2017 | 8:03AM
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Web site ID'd by IP address cannot be whitelisted?

My son's PC is frequently trying to connect to 100.41.15.56, which maps to a Verizon server that appears to have NVidia packages on it (the pc has an NVidia graphics card); I have seen it do this even if he is not actively using the system.  I consta ...
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Posted:
08-May-2017 | 5:52PM
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