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Mobile app control

How can I setup family control the way, that some apps are not 'touched' by the time family rules? There are a few apps, which should always be allowed and usable. If this is not yet existing, does anyone know, if it is on the roadmap? Second ve ...
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21-Apr-2019 | 1:24PM
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Ultra-Power-Save-Mode kicks Norton Family whenever used (Android 8 latest Patches)

Dear Norton-Family-Community, this is a call for help as well as an informational thread to everybody that could provide a solution that I didn't try. Here the current case: Hardware/Software: Huawei P20lite Android 8 (Stock + latest OTA Updates) Sym ...
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08-Apr-2019 | 1:14AM
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Child’s device unlocked with PIN

My child has found a "glitch" in the control software and can access the device and all applications anytime she wants.  Thankfully when asked the answer was simply....if you open and close an app really quickly you can then open the app and hav ...
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07-Apr-2019 | 2:26PM
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Device has not reported any activity- Android phone

I have been having problems with Norton Family on my son's devices for the past couple of months. I continue to get email messages stating: Device has not reported any activity. The following device(s) have not reported any activity in the last 1 day ...
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04-Apr-2019 | 7:10PM
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Allowed contacts not enabling calls after curfew

After curfew when child opens phone app, it gets blocked. Selecting "allowed contacts" opens list of emergency contacts. However, selecting one does nothing. Android 8.1.0, Moto G5s+ From parent device I've tried different phone number form ...
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30-Mar-2019 | 10:32PM
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Time restriction kept active after allowed time

Hi! I set allowed time for my kids on their Android phone (Motorola E4 Plus and Motorola E5 Plus). They are allowed to use the cell phone 2h a day, from 6:00AM to 9:00PM. Ocasionally (sometimes every  month) the phones kept blocked after the allowed time, ...
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29-Mar-2019 | 4:30AM
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Can one laptop be setup for NF users to share and still track individual data?

I havee one laptop for my kids to share. Each child has a tablet that has NF on it that monitors time, apps, and web searches. Can I set the laptop up such that they need to select their name from NF so the time spent on the laptop is charged to their use ...
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05-Mar-2019 | 6:31PM
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Cumulative screen time limit

The one feature that I have been waiting years for is a cumulative screen time limit.  We have several shared devices around the house that my kids have accounts on.  These accounts are monitored by Norton Family, however there is no way to prevent screen ...
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Posted:
16-Mar-2019 | 8:52PM
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2
Solved

Family Control Settings

I need to set my software settings to local time (Eastern Standard time) for family control. How can I accomplish this? I need a solution. ...
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26-Feb-2019 | 7:28PM
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2
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Guest User on Android

Hi! I have Norton Family installed on my kids Android phone (Motorola E4 Plus and Motorola E5 Plus). I configured NF to allow only 2h of usage for them and it correctly blocks the phone once the 2h are reached. The point is that they "learned" t ...
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08-Mar-2019 | 2:22PM
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Norton Family

A child can turn off the Norton family extension in chrome (incognito mode) and can bypass Norton Family? Is there is a solution to this issue? Makes Norton Family completely useless. My daughter's laptop has Windows. I need a solution. ...
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24-Feb-2019 | 4:04AM
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4
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Still use phone during blocked hours via Chat heads

Both my daughters have Samsung Galaxy A7 running andriod with NF installed.  I use blocked hours from 9pm, however they are able to bypass this block by using messenger and using chat heads.  When a message is received, the persons picture appears on the ...
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13-Feb-2019 | 12:58PM
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can't edit time supervision of domestic rules for my kids

I'm not been able to change the Time Supervision rules for my kids. I tried on 6 different browser, both on Windows and Mac, and the behavior is exactly the same: I got an endless spinning wheel. Due to this, I had to disable time supervision for my ...
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16-Jan-2019 | 1:48PM
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Solved

How to block Internet access AND continue using PC

The situation- I have given Internet access for 3 hours to a person in my household. When the 3 hours are nearly used, a 60 second countdown window appears after which the computer is locked and the logon screen appears where the person has to input her p ...
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Posted:
28-Nov-2018 | 1:11AM
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5
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iOS12 Screen Time settings overlap with Norton Family

Just sharing- hit an unexpected problem when setting up new iPhone for child.  Accidentally imposed severe iOS Screen Time settings that prevented Norton Family and many other apps even appearing on iPhone home screen.  Problem appeared to come from Norto ...
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26-Dec-2018 | 1:33AM
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Time supervision not working on IPhone

I set up Norton Family in my son’s IPhone 5. I tested it for several weeks before handing the phone over to my son and Time Supervision was working ok when I tested it. He has had the phone past 2 days and the apps aren’t disappearing at the set times. Wh ...
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Posted:
20-Dec-2018 | 1:05AM
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1
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Norton Family not working as expected

Hi, I am having issues with Norton family. I installed Norton Family on my son's phone to monitor activity and block certain categories. However, my weekly report says there was no activity on my son's phone (that would be a miracle) and the cat ...
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Posted:
11-Dec-2018 | 11:15AM
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3
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Mobile device is blocked without usage

Hello We are using Norton Family for a long time on several devices. But starting in september this year we have problems on the android samsung A3 2016 device. The allowed usage ist set to 1 hour per day between 6 am and 7.30 pm. Very often (but not ever ...
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Posted:
01-Dec-2018 | 12:40AM
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4
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Cumulative time spent on all plateforms (PC, tablet, smartphone)

Hi guys, I recently installed Norton Family on a Windows 7 user account after more than a year of use on Android (only recently happy since Google Play can at last be blocked) Problem: Family maintains a separate account of time spent for those two platfo ...
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26-Nov-2018 | 2:30AM
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1
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Norton Family time supervising is not working with Huawei P9

Hi, I reposrted this item to Norton something like 9 months ago, but I did not hear any updates from Norton side or get it solved.  So asking again, when Norton Family time suprvising is going to support Huawei P9 smartphone? Currently it can be setup lik ...
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Posted:
21-Nov-2018 | 2:15AM
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1
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Timemanagement across devices

Latest post surrounding this subject I could find is over a year old, so just thought to ask again: can we expect the function to manage time across multiple devices (.e.g. limiting time to X hours per day for 2 or more devices combined) anytime soon?  It ...
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17-Oct-2018 | 8:06AM
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1
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Child keeps logging in, after time up

Hi... NF is working fine on Windows 10, in logging the children out when their time is up... the problem is, they can quickly log back in... then in a few moments NF logs them out again.... and they log back in again!   and repeat!  They are dedicated to ...
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Posted:
06-Oct-2018 | 12:10AM
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3
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ios VPN fails to connect from norton family

My childs ios device fails to connect to the management profile VPN. This prevents the time restrictions from lifting on their device. It seems like this is a common theme on this forum. What needs to be done to get this resolved? Nothing I do in the pare ...
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Posted:
25-Sep-2018 | 5:37PM
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16
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11

not tracking time

Norton Family is installed on my grandson's android tablet and it doesn't keep track of the time usage. I have time limits set but he can use his tablet 24 hours a day no matter what the setting. Works fine on my grand daughters tablet. He has a ...
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Posted:
28-Sep-2018 | 5:10PM
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Time restrictions not lifting on time

Time restrictions work perfectly on when to stop everything. However, I have continuous problems with the restrictions being lifted on time. Example...I have time allowed as 7am-8pm. The restrictions kick in on time at 8pm, but are not lifted at 7am. Some ...
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Posted:
22-Sep-2018 | 7:38AM
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4
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Screen on android phone after curfew

My daughter received her first phone this week.  When curfew struck at 7:30, a screen began to flash on the screen.  It would flash on and then off quickly.  It took a while but I figured out that it was the screen that would allow me to enter the pin to ...
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Posted:
15-Sep-2018 | 8:05PM
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4
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Kids able to turn off / get around Norton Family- application error

Is there a solution to this yet? My kids have found an error / loophole that allows them to get around Norton Family, so that all web monitoring and time monitoring are disabled, as if NF is not installed. When they go to turn off their computers, dependi ...
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Posted:
31-Aug-2018 | 2:04AM
Comments:
6
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daily duration not ajustable on iOS?

Hello, One of my child is on Android and the other is on IOS. I have a problem with the setting for the IOS device: I can't ajust the daily duration in the "norton family" web administration interface. When I switch on the administration An ...
Forum Thread
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Posted:
21-Aug-2018 | 12:39PM
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1
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1
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iOS Device Management Profile

My son recently discovered that he can delete the iOS Device Management Profile.  After deleting the profile, the Safari browser is re-enabled and all configuration settings are no longer applicable (e.g. time supervision, web activity, etc).   Although I ...
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Posted:
18-Aug-2018 | 3:59PM
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1
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Norton Family House Rules don't work after Screen Lock/unlock

My child's phone is a HUAWEI LYo-L01 with Android 5.1. If you lock the screen and then unlock it..... the norton client house rules no longer work- the child can use the phone without any restrictions. Note: After unlocking if you click on the Norton ...
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Posted:
08-Aug-2018 | 3:20AM
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