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Outlook Email filter

I have Norton Security active in my Outlook Email software.  Whenever I get an email from some person or site that I determine is junk, I right click on the email item, scroll down the popup window to JUNK, click on it and select BLOCK SENDER.  The email ...
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20-Apr-2019 | 7:25AM
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Google now prevents Norton Family from text monitoring

I have been on Norton chat twice now to no avail.  I'm hoping to find some answers and insight here.  My daughter has a Samsung Galaxy J3V phone, and I have a Google Pixel 2XL.  We have been using text monitoring through Norton Family for a couple of ...
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25-Mar-2019 | 9:03AM
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NF not monitoring text messages on Samsung S5 phone

Hello: Norton Family does not seem to be monitoring text messages on either my son's Samsung S5 phone or Samsung tablet.  I've checked the permissions and they're all checked on his phone.  Please advise. Thanks. I need a solution. ...
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21-Mar-2019 | 6:22AM
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Text monitoring on one child’s android but not the other

I have 2 boys with tracfones and one shoes me the text messages, but the other device doesn’t log them in my parent account.How can I get them both to show messages for me? Both phones are android I need a solution. ...
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21-Mar-2019 | 5:12AM
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Norton Family issues on Huawei android phone

Hi, I have installed Norton Family on two android phones. The first is a Motorola G6 Play. The second is a Huawei Honor Lite. I am having ongoing issues with the Huawei phone. The Norton Family alerts are reporting that tampering has been detected: Norton ...
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20-Mar-2019 | 2:05AM
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Password for uninstalling, PIN revealed, & texts not reporting

Moto x4 running android 9.  1. Was working great for a while and then it stopped reporting incoming text messages. We use the google voice app and outgoing has never reported (as expected).  But not sure why incoming text reporting stopped.  uninstalling ...
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09-Mar-2019 | 6:41PM
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Norton Family

A child can turn off the Norton family extension in chrome (incognito mode) and can bypass Norton Family? Is there is a solution to this issue? Makes Norton Family completely useless. My daughter's laptop has Windows. I need a solution. ...
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24-Feb-2019 | 4:04AM
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4
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Still use phone during blocked hours via Chat heads

Both my daughters have Samsung Galaxy A7 running andriod with NF installed.  I use blocked hours from 9pm, however they are able to bypass this block by using messenger and using chat heads.  When a message is received, the persons picture appears on the ...
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13-Feb-2019 | 12:58PM
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1
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Solved

Facebook Messenger Video call report

Hi, I see the SMS of my kid in the activity tab, but I cannot see when she is using the video call in Messenger. Is it supported? I need a solution. ...
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24-Dec-2018 | 9:31PM
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1
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Kids new phones_ texts

Kids got new phones for Christmas. Samsung S8. And now I can only read there messages on Norton but not recieved messages. Please help! I need a solution. ...
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28-Dec-2018 | 4:35PM
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1
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Sent SMS activity not listed

Hi, I don't see the sent SMS of my child with Android device, is it supposer to be listed? Thanks I need a solution. ...
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27-Dec-2018 | 11:52AM
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Lack of MMS support and Norton's refusal to do something about this...

After a year of paying and waiting, I am canceling my subscription and removing the apps from our phones. Fact: Kids do not SMS one-on-one. As a parent I see that 90% of teen communication is in group chats. Multi-person text messaging is MMS, not SMS. No ...
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03-Dec-2018 | 4:29PM
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2
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Solved

No voice messages with activated VPN

Hi everybody! I have a problem with Norton familiy on my kid's iPhone SE (iOS 12, latest Norton on the device)- after the latest update of the Norton browser and the mandatory VPN, my kid is not able anymore to receive or send voice messages via What ...
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07-Oct-2018 | 2:32AM
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4
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Cannot See Outgoing Text Messages

I have tried absolutely everything from uninstalling an reinstalling the program to sending a log. However, nothing works I cannot see the out going text messages from my child's Samsung Galaxy S7. This has gone on for months with no explanation or i ...
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19-Oct-2018 | 10:06PM
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16
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Barry Cannon

I do not need a solution (just sharing information). ...
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09-Aug-2018 | 9:30AM
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Can still reply to text messages on Android via shade during blocked hours??

so tonight i heard my daughter's phone dinging during blocked hours.  she has an Android.  i've had this program for over a month now, and apparently she is able to carry on text conversations via the reply button in the Android shade.  totally ...
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24-Jul-2018 | 7:54PM
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3
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Unable to see outgoing text messages

We do text message monitoring for our child, and for a while I was able to see the whole conversation.  Then at some point a few months back, I stopped seeing the outgoing messages that are sent from the phone.  Is there a setting or something that I need ...
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10-Jul-2018 | 2:38PM
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Norton Family USELESS in case of VIBER and WHATSAPP- notification bar

Even if the smart phone is blocked completely and specifically the apps VIBER or WhatsApp the user still can communicate through the notification bar by simply pulling it down using the REPLY option. It seems that any app using the notification bar cannot ...
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11-May-2018 | 12:14AM
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2
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Block Google Assistant from sending Whatsapp messages

I just found out that my 12-year old son sends out Whatsapp messages in spite of the Norton Family time restrictions on his Android 5.0.2 ZTE Blade L3 smartphone like this:- Starts the Google Assistant widget via "OK Google"- Speaks "Send w ...
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24-Apr-2018 | 1:46PM
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3
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Family Spontaneously Accessibility turned off in child’s device- Getting No Data

Hello, I recently installed Norton Family on my son's Android 7.0 BLU R2 LTE and so far, it has simply not worked.- I followed installation guides, added my son's profile, installed the app on his phone, got the "Installed Successfully" ...
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28-Mar-2018 | 9:15AM
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3
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Profile enhancement to enable 'House Rule Sets' e.g. for Leisure Time, Study Time, Holiday, Project XYZ,...

House Rule Sets When I come to think about 'house rules' I miss a feature that allows to orchestrate them with a feature I'd like to name ' House Rule Set ', e.g. Study Time, Leisure Time, Holiday, Project XYZ  or  Travel.  Requir ...
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22-Mar-2018 | 11:21AM
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Solved

SMS history will list messages, but not details/contents

In both the mobile and desktop dashboard, on the SMS monitoring page, I can clearly see a list of SMS activities on the phone, however, when I click on them, the contents only show on some of them. I've established through trial and error that if an ...
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Posted:
25-Aug-2017 | 12:50AM
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3
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Norton Family: Child able to reply to messages in blocked app Hangouts

I have blocked the app "Hangouts" on my child's Android v7.0 phone. However, he is able to reply to messages sent to him in a popup window. Please assist.  I need a solution. ...
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18-Feb-2018 | 6:15AM
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Norton Family not properly logging SMS messages on Android

Norton Family v 4.5.0.23 Android Version 7.0 Norton Family is not logging all messages. Specifically it is not logging the vast majority of my child's outgoing messages.  I need a solution. ...
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18-Feb-2018 | 6:08AM
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still waiting on MMS message review. Give us a date!!!

I need to know when you are going to stop bs'ing with us and give us the ability to see our kids' MMS messages. When it's it planned? I have seen the forums for years and you are ignoring your customers. We either need this feature or you n ...
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Posted:
27-Dec-2017 | 9:06AM
Comments:
9
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Norton Family deactivates when receiving sms

I have installed Norton Family on my sons android phone: HUAWEI LYO-L21. Since installation it has not been logged any information regarding the use on this device. However, the most annoying thing is that if the phone receives an sms and you get a alert ...
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18-Dec-2017 | 1:43PM
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Phone number blocking not working

I blocked a number I don't want my child texting. I looked at the activity log this morning and she can still text this number. To add injury to insult when I view the activity it asks me if I want to unblock the number. Does this feature not work? I ...
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04-Dec-2017 | 8:35AM
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Norton Family Premium (on Security Premium Plus) and Core

Hello, I understand that Family Premium is included with Security Premium Plus (I presume its the same as the stand alone version), but what about Core. The program there is called something different and I'm not going to drop $250+ if I cant continu ...
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12-Nov-2017 | 11:35AM
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Stop BSing. When are we getting MMS support?? Answer the question please.

I need someone from Norton to tell ALL of us without BS'ing us when MMS support is going to be enabled for Family?  Just by adding an emoji, our kids can completely skirt the security this product adds.  We NEED a solution to this.  Other products ha ...
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Posted:
05-Nov-2017 | 11:47AM
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2
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House rules resetting

Whenever I set the House Rules on the Norton Family website, it resets after a few days.  e.g.  time restrictions are greyed out, and SMS monitoring.  After updating, I can see the new house rules are received by the Android phone, but when I go back into ...
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28-Oct-2017 | 11:32AM
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2
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