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Device not listed in Norton Family

Hi my child has a Huaweii Honor Lite phone with Norton Family and Norton Mobile Security apps installed.  I noticed that the Mobile Security app was listed as a trial (I have a years subscription to Norton Security Premium) so I deleted the device from th ...
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04-Apr-2019 | 1:09AM
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Family Control Settings

I need to set my software settings to local time (Eastern Standard time) for family control. How can I accomplish this? I need a solution. ...
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26-Feb-2019 | 7:28PM
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You are not protected!

The Norton Security Dashboard displays the warning: “You are not protected!, even though each device is shown as “Protected” and no such notification appears on any device.  I suspect that this may be a misguided attempt to encourage everyone to use Norto ...
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26-Jan-2019 | 6:43AM
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Location Services is off- But they're on

I'm constantly getting "Location Services is off. Turn it on to track the location." and "Your child has turned off permissions for Norton Family to monitor their Android device. Turn on permissions to continue monitoring that device.& ...
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12-Jan-2019 | 11:58AM
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Location Tracking

The Location Tracking function seems to automatically take "reading" of device location at regular intervals.   Most often, this seems to be at half-hourly intervals- except when it isn't!  Eg.  there might a few hours without a location ha ...
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05-Jan-2019 | 5:01PM
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Locate Now

I find the "Locate Now" function rarely works- at least if the device is not "at home". If the child is "turning off" something that has a bearing on this (and I'm not convinced that he is), I don't know what, since ...
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05-Jan-2019 | 4:54PM
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Repeated "Location Services turned off" notifications from Android 9 on Pixel

I recently updated my daughter's Pixel phone to Android 9, and ever since that time Norton Family has been issuing e-mail notifications every few minutes  that Location Services have been turned off when they haven't.  I confirmed that battery o ...
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16-Aug-2018 | 7:11AM
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Location Supervision not available?

Hello, We have a premier account bought in the Spanish site of Norton Family, but we can not use location services where we live in Japan. They do not appear in our parent control or the child house rules. I understand Location services should work in Jap ...
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09-Oct-2017 | 3:15PM
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Profile enhancement to enable 'House Rule Sets' e.g. for Leisure Time, Study Time, Holiday, Project XYZ,...

House Rule Sets When I come to think about 'house rules' I miss a feature that allows to orchestrate them with a feature I'd like to name ' House Rule Set ', e.g. Study Time, Leisure Time, Holiday, Project XYZ  or  Travel.  Requir ...
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22-Mar-2018 | 11:21AM
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Norton Family- nothing appears to be working!

I've just installed Norton Family on my PC and my daughter's phone, however nothing she does on it appears to be logged and I cannot find the phone's location.  When I press 'Locate Now' on the website, I get a message saying  ...
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19-Dec-2017 | 6:39AM
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Norton Family deactivates when receiving sms

I have installed Norton Family on my sons android phone: HUAWEI LYO-L21. Since installation it has not been logged any information regarding the use on this device. However, the most annoying thing is that if the phone receives an sms and you get a alert ...
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18-Dec-2017 | 1:43PM
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Why isnt GPS tracking working in Israel?

Hi, Why is the kids location limited to certain countries? One of the primary reason I need a parental control app is to be able to know my kids arrived at their destination safely. Can someone please let me know if this is something that is planned to ch ...
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25-Oct-2017 | 9:00PM
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Iphone no location data

Hi Forum ppl, Just recently signed up (30 day trial) after trying many other (useless) rival products. I have the mobile app installed on both an Android handset & an iphone 5c, it is with the latter that I am having a problem- I am not able to get lo ...
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Posted:
11-Aug-2016 | 9:03PM
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Pestaña ubicación

Buenos días estoy utilizando la versión de prueba de Norton Family Premium pero no me aparece la pestaña ubicación. Gracias Saludos I need a solution. ...
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28-May-2016 | 3:22AM
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Location services turning off and daughter says she is not doing anything

Every couple of weeks I get a notification that the location services has turned off on my daughter's phone. She claims she is not doing anything is there a chance when data runs out or something else happens that it turns off on its own? I need a so ...
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21-Jun-2017 | 5:44AM
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1
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Location not working

Norton Family cannot locate my child's device.  However, Google does.  I need a solution. ...
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Posted:
09-Jun-2017 | 11:56AM
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2
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Was: Language Help, Settings in German Now: might have missed some steps?

Hi all, I have a bit of a special case.  I am English but we live in Germany. I signed myself up for Norton Family, and everything is in English, perfect.  My daughter is fluent in German, its her main language and her android phone is set to German. My f ...
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30-May-2017 | 4:08AM
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Web activity not updating

Norton Family has not updated web activity from my son's phone since Saturday night. I have confirmed that it is functioning on his phone, and I have done some searches myself but nothing is showing up. Also, location sometimes takes hours to update, ...
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09-May-2017 | 5:29AM
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5
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Location Tracking is not shown as an option

Hi, I have a Premier Subscription but unfortunately the location tracking option is not present. I tried all the solution proposed in the forum, but I'm still not able to see the location tracking option (with the Parent Role or with the Child Role). ...
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13-Apr-2017 | 6:40AM
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3
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Location not working

Location is not showing up in the House Rules settings or on the Portal for my sons HTC Desire 825.   I have set Mode to High Accurracy   I have changed the Accessibility Shortcut to On. Location settings is turned on.  I have gone into the parent setting ...
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16-Dec-2016 | 5:52PM
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12
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Locate Now button disappeared?

I checked on my account using two different computers (both running Chrome).  It seems that the "Locate Now" button on location services has disappeared.  Anyone else experiencing this issue?  Kind of hard to wait 30 minutes to see if my daughte ...
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Posted:
14-Oct-2016 | 11:57AM
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2
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App Usage Access not responding

Hi.  I am trying to install Norton Family on my child's Acer Z320 Android smartphone.  When it reaches the "Required Settings" screen, it asks to turn on the App Usage Access for Norton Family and sends me to the appropriate tab in the phon ...
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20-Sep-2016 | 8:08PM
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6
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Locate Now not working on iOS or Android

Newer customer here. The "Locate Now" feature has never worked for us, on iOS or Android. Results in the error: "Sorry! We couldn't track the current location of child. Please try after sometime." The passive breadcrumbs do show, ...
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Posted:
06-Sep-2016 | 5:22PM
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3
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frequent problems

I purchased norton family about 6 months ago to help keep an eye on my kids online and phone activity.  We have bumped into the following issues that are consistent. 1.) my kids have facebook messenger on their phones.  They have the chat heads active, as ...
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29-Aug-2016 | 12:56PM
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NF not working

NF shows no activities. I have uninstalled/reinstalled on both of my kids Samsung phones with no luck. Is there an issue going on since the new update? This has been going on for a couple weeks now. I need a solution. ...
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17-Aug-2016 | 9:19AM
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13
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Family Premier Issues

I downloaded the free version of family premier to see if it is worth purchasing.  I am glad I did, since I have had nothing but issues. I have 2 devices added for my children, an HTC M8 and an HTC M9.   A few of the issues are below. 1) Connection and up ...
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16-Aug-2016 | 8:28PM
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Lock everything? Location, Facebook

Hi! I have three questions:- Is there any possibility to lock the internet on my child's Android mobile, but allow the phone functions? It would be a good solution.- When will be available location trackingin in Hungary? This is very important us, an ...
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Posted:
16-Aug-2016 | 7:13AM
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5
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location intermittent

We have 2 teens using Premier on LG G3  phones with Android 6.0 and Family 3.4.8.15.  For some reason the location only seems to work when they are at home, when of course it's not needed.  If they leave the house, Norton says it can't locate th ...
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12-Aug-2016 | 4:17PM
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Oppo R7 App blocking Sporadic

Hello forum, Having mixed results with child's Oppo R7 (OS Fully up-to-date) and most recent version of NF My child utilises the device mainly for entertainment/games- it has no SIM, Wifi Only data/internet As a 'test', I selected 3-4 apps ...
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Posted:
12-Aug-2016 | 3:57PM
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7
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Never Received A Refund- Multiple Technical Issues- Norton Family Premier

Just sharing my experience with Norton Family, for which I had high hopes and was sorely disappointed.  I spent lots of time and energy trying to get tech support, and when I didn't get a solution, I requested a refund within the 60 day time period b ...
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Posted:
13-Jun-2016 | 9:30AM
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3
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