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Cannot connect to the Norton server during installation

As the title says I keep getting the same error over & over "Cannot connect to the Norton server" during installation no matter how many times I click retry. My internet & Wifi are both up & running fine. I checked to see if any of y ...
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08-Feb-2019 | 10:30AM
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Trouble removing Norton Family from Windows 10.

Hi, I'm trying to uninstall Norton Family from a Windows PC.  The uninstaller hangs on a Norton Family screen that says "Communicating with the Norton sever. Do not close this window until sign-in is complete". My internet connection is act ...
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02-Feb-2019 | 4:37PM
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Can NIS Premium key be used on NIS Deluxe install

I have NIS Deluxe installed and I purchased a NIS Premium key for when it runs out in a month. Can I input this key from the program to update the subscription or do I need to download and reinstall the program? If I have to download and install can I ins ...
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Posted:
20-Jan-2019 | 9:05AM
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Norton Family on iPhone7

Currently have Norton Family & trying to install on my daughter's iPhone7. I downloaded the app from the store and it installed fine but when I try to sign in I get this message: "PLEASE CHECK YOUR INTERNET CONNECTION AND TRY AGAIN. MAKE SUR ...
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28-Jan-2019 | 6:47PM
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2
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Protected devices don't show up in Device Security of? of 10 Devices Protected

I recently updated to the latest version of Norton Security with Backup, and have 7 of 10 devices with Norton loaded on them. However, only 5 of the 7 devices are showing up on my subscription page, and no matter what I try, I can't get my subscripti ...
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27-Jan-2019 | 2:23PM
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6
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Norton Security

Why do I all of a sudden have two Norton Security Icons showing in my hidden desktop? But if I go to my  Windows downloaded programs page it is showing only one Norton Security progam is downloaded. I need a solution. ...
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26-Jan-2019 | 4:54PM
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Norton Utilities Install- No CD Drive

Received a Norton Utilities CD with my Security Deluxe package. I don't have a CD drive but found an install file online: NU16.0.3.44-SMUI. Ran it, clicked on "Yes" to run as admin. but it didn't install. Running Win10. I need a soluti ...
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Posted:
21-Jan-2019 | 11:32AM
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4
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Device Installed blocked by Firewall

I switched over to Norton Security this week on Windows 10 I am running with a LAN connected printer from Ricoh. When I installed your product the Printer was getting an undefined error. There was no indication as to why.  After much struggling and diggin ...
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Posted:
19-Jan-2019 | 11:00AM
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6
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Latest update freezes Windows 7 OS

Hello, My PC running on Windows 7 has been freezed tonight. After the hard reboot, I've found Norton installation screen with something "Your product is already installed". Then I've removed Norton IS and used Norton removal tool to cl ...
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19-Jan-2019 | 1:55AM
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7
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Download Links for NS/NSBU v22.15.1.8 Installers (XP and Vista)

Does anyone know the generic links for downloading the full offline installers for NS (Standard/Deluxe) and NSBU (Premium) v22.15.1.8 that Win XP and Vista users must use now that Norton is in maintenance mode for these older platforms? The " latest ...
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Posted:
20-Dec-2018 | 1:10PM
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The Norton Family app keeps disappearing and uninstalling from my son's Galaxy S9.

My son got a Galaxy S9 for Christmas. I installed the Norton Family app and had no problems with it until recently. The app keeps uninstalling each day. I have reinstalled it several times. I deleted the Spring Backup app as the Norton Mobile app advisor ...
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Posted:
09-Jan-2019 | 4:37PM
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Windows 10 tends to rather not to install Norton Security. Is Microsoft objective?

Dear ladies and gentlemen, I observe my MS Windows 10 home does not rather me to install Norton Security. The Microsoft Store is telling me " Norton Security is not currently available ". However, I did no efforts for to deactivate till uninstal ...
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Posted:
23-Dec-2018 | 11:19AM
Comments:
11
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Internet Connectivity

Hi When trying to reinstall my Norton it says I am missing Internet Connectivity. Anybody out there know who knows to fix the Internet Connectivity? Have restarted the computer, restarted the router/modem but that doesn't help. Switched off the firew ...
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Posted:
07-Jan-2019 | 6:51AM
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10
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New release 22.16.3.21?? No announcement.

Apparently there is a new release implemented, namely 22.16.3.21. Is there any announcement? Regards, Hugo I need a solution. ...
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Posted:
03-Jan-2019 | 7:52AM
Comments:
24
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1
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Downloading Norton Secure VPN

Hi. I just wanted to know how I can download Norton Secure VPN for my PC! Currently, I don't have any subscription for that. It is possible for Android and iOS users to download it from Google Play and AppStore; but I didn't find any links which ...
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Posted:
02-Jan-2019 | 1:03PM
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3
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Problem Installing VPN on Tab 2

VPN is included in my recent purchase of Norton. However, when I tried to install it on my device payment information was requested. I've already paid. Also Norton constantly "stops working". Please help. Thank you. I need a solution. ...
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02-Jan-2019 | 9:24AM
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2
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children can uninstall app from Moto g6 play

My kids can uninstall the app from their phones by clicking the app, clicking app info, and clicking uninstall. It does not ask for my password or provide any warnings. When I found this out I did check to make sure that Norton family has administrator co ...
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Posted:
02-Jan-2019 | 6:22AM
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it is back- Norton Utilities 16 warning-popup | Core product file(s) have been modified

As per unanswered question from below as has a screen shot and is same problem. https://community.norton.com/en/forums/norton-utilities-warning-popup Also previous postings of mine Jan/2017 same issue: https://community.norton.com/en/comment/7309951#comme ...
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Posted:
09-Dec-2018 | 9:22PM
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10
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Norton Family App (Not updating childs profile)

Today I downloaded Norton Family to my son's IPHONE XR.  Went through the steps to install the profile on the Iphone, giving permission to the Management Certificate, etc.  This program opens in Safari, and it says that it completes.  However, when y ...
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Posted:
26-Dec-2018 | 1:41PM
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2
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1
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Windows 10 "Add a VPN connection" setting

Hi, In Windows 10 settings (Windows Settings > Network and Internet > VPN) there is an option to add a VPN connection. Does Norton Secure VPN perform better when added as a VPN connection? If so, where would I get the server name or address that is ...
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Posted:
30-Nov-2018 | 12:46AM
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3
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Norton Secure VPN protecting Netgear Router etc.

Has anyone installed the Norton Secure VPN into a Netgear Nighhawk Wi-Fi Router to protect all devices? I currently use expressVPN to protect my Android NVDIA Shield Apps...BUT IF I put it through the Router, I reduce the download speed by half! This is h ...
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Posted:
19-Dec-2018 | 4:44AM
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Child uninstalling NF without password prompt (Windows)

My son has somehow managed to repeatedly uninstall NF, without it prompting him for a parent password. He simply clicks on Uninstall from the Windows menu, and it removes NF from his machine. I don't even get a notification to my parent account. I� ...
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Posted:
15-Dec-2018 | 3:23AM
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3
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Norton subscription renewed but childs devices locked out and still show subscription needs renewed

I have renewed my norton subscription over a week ago, and everything looks active on the parent console. However my childs devices locked her out tonight with the message that her parents need to renew their subscription. Both are android devices. I can ...
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Posted:
14-Dec-2018 | 9:07PM
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Renewal using Product Key query

I'm currently Norton Security Deluxe (5 users) with no utilities, (version 22.16.2.22), which has 21 days remaining. I usually renew every year by purchasing the same product from a retailer and simply entering the new product key to renew on each of ...
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Posted:
20-Nov-2018 | 5:15AM
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6
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Wifi Security

Can I use the vpn on multiple logins on windows pc? ie administrator or non administrator. I tried to install on both but on none administrator login the shortcut has disappeared and doesn't start on log in. Ideas? I need a solution. ...
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Posted:
06-Nov-2018 | 10:41AM
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7
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Norton Security Suite reports CCleaner 5.49 as malware

 Attempted to install the latest version of CCleaner, 5.49.6856, downloaded from ccleaner.com, into a Windows 7 64-bit installation. NSS reported it as WS.Reputation.1 malware and removed the downloaded setup file ccsetup549.exe. Have not had this happen ...
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Posted:
12-Nov-2018 | 5:29AM
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4
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Norton Secure VPN- iPad iOS 12.1

I have downloaded the very newest Norton Secure VPN App on November 11, 2018. When the App opens I Agree & Continue. All I get is a notice: “We were unable to connect to the server. Please try again later. (8)”. I have tried: I have tried several time ...
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Author:
Posted:
10-Nov-2018 | 7:48PM
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13
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Replacing NS Deluxe with NS Premium

My Norton Security Deluxe will be expiring soon. I purchased Norton Security Premium (keycard) at retail. Do I have to uninstall Deluxe before installing Premium or will that all happen automatically when I go to Norton.com/setup and enter my new product ...
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Posted:
29-Nov-2018 | 5:45PM
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Aktuelle Installationsfiles(22.16) zum Herunterladen?

Hi gibt es irgendwo die aktuelle Version(22.16) zum Herunterladen? Bisher habe ich nur irgendwelche Downloader gefunden, ich möchte aber Norton Security als offline Installationsfiles haben damit man nicht erst online gehen muss, was ja dann ohne Schutz g ...
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Posted:
28-Nov-2018 | 5:05PM
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2
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Norton 360 access problem

I have Norton 360 on Windows 10, and Chrome is my default browser. I'm getting a message saying that my trial version has expired when my subscription has at least six months to run. When I try to activate the subscription, I get a message saying tha ...
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Posted:
21-Nov-2018 | 7:11PM
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