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Billing & Payment

Why doesn't the billing and payment page download to my browser.    I've tried two different browsers, and I end up with a blank page.    I can sign in to my Norton account, and everything seems to work normally.   When I attempt to renew and ge ...
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25-Apr-2019 | 11:40AM
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Norton never gives time

Norton never gives time frames for updates.  Your mobile version of Secure VPN is obviously different code for a mobile device. So it would not have the same problems as a Windows version. ...
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peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 11:34AM
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Bonsoir @DENISE LECORRE

Bonsoir @DENISE LECORRE Effectivement, les fonctions "anti pistage" des navigateurs peuvent occasionner ce genre de désagréments. Quoi qu'il en soit, je suis ravie d'apprendre que votre problème soit résolu. Cordialement, ...
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25-Apr-2019 | 11:01AM
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News update: For those who

News update: For those who have devices running Windows 10 with small factory eMMC storage, usually in the 32 GB range or less, please read this article concerning the latest storage space requirements for Windows 10, 1903. Cheers ...
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25-Apr-2019 | 10:58AM
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@ peterweb.  

@ peterweb.   When does Norton expect to have a fix for this?  I purchased 360 Deluxe and the Secure VPN was a part of the package.  It worked fine for a couple of weeks.  Now nothing.  This is on my Windows 10 Laptop.  On the other hand, I am not having ...
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25-Apr-2019 | 10:52AM
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1. Why do you need the option

1. Why do you need the option to create the image while booted into the rescue media. As I posted above, you just run Macrium from your Windows installation and you can create backup tasks, including full disk images. 2. I have never used Ghost. As the li ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 10:34AM
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Norton is aware of some

Norton is aware of some issues with the VPN feature in the new Norton 360 products. Future updates should address those issues. ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 10:26AM
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Exactly, I can run the app

Exactly, I can run the app within Windows of my machine-1 to create a bootable macrium media. I want to take image of my machine-2 and machine-3 (either full hard drive or just a partition), without having to install macrium (avoid software footprints), o ...
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25-Apr-2019 | 10:08AM
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Thanks, good to know.  The

Thanks, good to know.  The VPN is set to US so don't expect that problem.  Also, would you think that the Norton website would be blocked as you suggested?  And is VPN flakiness a known issue?  I've had a few problems with other VPNs, but none a ...
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25-Apr-2019 | 10:04AM
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Some web sites can detect the

Some web sites can detect the use of a VPN and will block access. In your examples of contest sites, they are usually geo locked to the country they are physically located. If your VPN settings are set to another country, you would get the blocks. Althoug ...
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peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 9:54AM
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From my experience with

From my experience with Macrium, you run the app within Windows to create the images or backups. You only need the bootable media to restore the image or file backups. ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 9:46AM
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My password length equals the

My password length equals the maxLength setting on the Norton.com's 'Create Account' page, which is 128 characters. If you don't know, the maxLength is a HTML setting for a text box, in this case the password text box. I know this leng ...
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25-Apr-2019 | 9:46AM
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Thank you, waiting for the

Thank you, waiting for the new ones. ...
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25-Apr-2019 | 9:37AM
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Norton 360 VPN blocking websites including Norton

I'm new to Norton 360 and one of the main reasons I bought was for the Secure VPN.  No problems with installing on 4 different devices, but all have the the same VPN issues.  Without apparent rationale, some websites are prevented from loading.  When ...
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25-Apr-2019 | 9:34AM
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Also, I am checking various

Also, I am checking various videos on Macrium. I dont see a way to create an image of the hard drive using a bootable media?? Please let me know if that exists.If it doesn't its one of the biggest drawback because I need to install Macrium on every s ...
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25-Apr-2019 | 9:28AM
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Bonjour Guillaume1024,

Bonjour Guillaume1024,    j'ai cette application d'installer sur mon laptop.  Quand je clique pour ouvrir l'application j'ai la fenêtre Deverrouiller votre centre de sauvegarde et c'est ce mot de passe que je veux retrouver et/ou ...
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25-Apr-2019 | 9:19AM
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I'm only guessing that Norton

I'm only guessing that Norton is assuming that who ever has a fingerprint registered to open the device, would be the owner of that device. As such, it would only be the owner of the device that can open the vault with a fingerprint. I personally do ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 9:14AM
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Only supported applications

Only supported applications use the Norton Password Manager app. See my reply to the same question here.    https://community.norton.com/en/comment/8123621#comment-8123621 ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 9:00AM
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Warnings and Blocks

I receive these warnings anytime my son or daughter are on the computer visiting legitimate sites- The website referred is my last name and it ends up creating hundreds of these warnings?  I have moderate supervisor and age appropriate settings for the ki ...
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25-Apr-2019 | 8:10AM
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Even if it was more than 60

Even if it was more than 60 days, when you contact Norton Support, ask what they can do to help convert you to the proper subscription. ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 8:00AM
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Other users have been seeing

Other users have been seeing the same kind of issue with the VPN feature in the new 360 product.  Norton is aware of this issue. ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 7:58AM
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Ah yes! I did download from

Ah yes! I did download from the Apple app store, it was probably more that 60 days ago though. Thanks for the information, at least I know understand why it won't download. ...
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25-Apr-2019 | 7:53AM
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VPN stopped Workin

I upgraded to Norton 360 Premium 1.  The VPN feature worked for a short time then refused to turn on from the MY Norton controls page. The button is there but is not responsive. I am running the most recent version Win 10.  Can anyone help? Thanks I need ...
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25-Apr-2019 | 7:50AM
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Did you originally purchase

Did you originally purchase your Secure VPN from the Apple App Store? If so, you have purchased an Apple based version. If you purchased this Apple subscription within 60 days, you should be able to get a refund for that subscription from Apple. Then you ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 7:47AM
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My VPN is version 2.4.0.561

My VPN is version 2.4.0.561 ...
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Posted:
25-Apr-2019 | 7:27AM
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Looking at the NMS version

Looking at the NMS version information in Google Play Store, the Anti Theft features are temporarily not available due to some changes made by Google.  WHAT'S NEW • Due to the recent policy changes made by Google, the Call Blocking feature is current ...
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Author:
peterweb Guru Mobile Master
Posted:
25-Apr-2019 | 7:23AM
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Hi @Eljay,

Hi @Eljay, Thanks for reporting in Norton Community Forums. Can you please provide  Norton Secure VPN version?  ...
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Author:
Sunil_GA Admin
Posted:
25-Apr-2019 | 7:09AM
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Bonjour @DENISE LECORRE, 

Bonjour @DENISE LECORRE,  Soyez la bienvenue sur le forum Norton. Je pense que votre problème pourrait être lié à un souci de synchronisation puisque vous recevez le mail de confirmation de l'activation du renouvellement automatique. Toutefois, il se ...
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25-Apr-2019 | 5:33AM
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Thanks ingrid.

Thanks ingrid. I agree. However, I just want to image the drive without starting it so that I can revert the installation packages the way they were before:-)  I read about Macrium but the queries I had are not clearly answered anywhere. I am sure many pe ...
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25-Apr-2019 | 4:40AM
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Password manager does not work on my mobile

Password manager does not open the applications on my mobile although the vault is synchronized. My phone is one+ 3 with android v8  I need a solution. ...
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25-Apr-2019 | 3:03AM
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