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Hello

Hello Yes, I asked about Connect Safe back on Monday. Perhaps your ISP runs Neustar? Did you used to use  Norton ConnectSafe before it was discontinued? Neustar isn't used by Symantec as far as I can tell. If you used to use ConnectSafe, then you nee ...
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18-Apr-2019 | 7:48PM
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Thank you Peterweb and

Thank you Peterweb and SendofJIve for your comments, I will disable the Windows defender scans now (I just tried to do this, but it seems the new install has done it already??..as it is currently off, but was scanning before the new install). I haven' ...
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18-Apr-2019 | 7:43PM
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Solved

Windows 10 is not accepting passwords via Norton

Used Windows 7 with Norton Password Manager for years. New computer has Windows 10.  I installed Norton on this machine and now none of my IDs (including my only email) or Passwords are being accepted onto the sites I've used for years.  This was an ...
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02-Apr-2019 | 6:24PM
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Is this email from Norton

Is this email from Norton legitimate? ...
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peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 7:35PM
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Forgot to mention: possibly

Forgot to mention: possibly relevant: the message was sent from < Norton@secure.norton.com > ...
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18-Apr-2019 | 7:07PM
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I received the email. I

I received the email. I logged into my account (not from the email link) and couldn't find a place to OPT out!   I agree, it seems to be "Phishy". ...
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Posted:
18-Apr-2019 | 6:58PM
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Yes I have also received this

Yes I have also received this identical message and question its authenticity. ...
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18-Apr-2019 | 6:52PM
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So yes, if this is the fix

So yes, if this is the fix and I was wrong about the scammers etc, then I must apologise for my paranoia, but in my defence I'm still not 100% sure that this was the reason for my install dissapearing. The only thing that made me think that was when ...
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18-Apr-2019 | 5:00PM
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Device reporting no activity

I keep getting email notifications from Norton stating that my child's smartphone is not reporting any activity. This is in spite of the device being used. If I try to go to a blocked web site on the device while logged in as my child, I am stopped f ...
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17-Apr-2019 | 9:59PM
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Norton security products

Norton security products already utilise a sandbox -  https://us.norton.com/how-we-protect-you/multi-layered-technology And because legitimate programs don’t do these things, Norton software can figure out if a new file is a threat or not simply by lettin ...
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Krusty13 Guru
Posted:
18-Apr-2019 | 4:54PM
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While you did this last

While you did this last install by following the instructions, did you enter your product key to activate the new subscription? ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 4:50PM
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You can, and should, disable

You can, and should, disable the Windows Defender scans by opening Windows Defender Security Center, clicking Virus and Threat Detection, clicking Windows Defender Antivirus Options and turning off Periodic Scanning. ...
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18-Apr-2019 | 4:49PM
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I was going to give you a

I was going to give you a direct link to 22.16 but it downloads 22.17 now.  Unless you have an older installer laying around I don't know how you can revert to the previous version. ...
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Author:
Krusty13 Guru
Posted:
18-Apr-2019 | 4:45PM
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Anyone know how many comedians work at MSFT&SYMC?

After 35 years with these guys, you almost can feel the vibe from them in their "code". Not once but more than several times I have been an unwitting actor in their lively hood. Practical Jokes? A mathematician, his equation was circular. I said ...
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18-Apr-2019 | 4:26PM
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Hello, Thank you for your

Hello, Thank you for your quick reply. I think I have solved the issue. I bought the download from the Norton site (UK), installed it and everything seemed to work fine originally. I was also sent some emails 'thank you for purchasing' and ' ...
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Posted:
18-Apr-2019 | 3:41PM
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What link did you use to

What link did you use to contact Norton chat?  Where did you purchase your copy of Norton in February? Did you have another security software, other than Norton, on your computer before installing Norton in February? If so did you fully remove it using th ...
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peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 3:08PM
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Additional info....

Additional info.... I miised this, but before he left the chat the second live support advisor asked me if i could see the program in the Control Panel...I cannot. The log-on for the second chat advisor was different from the first, in that it asked to &# ...
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18-Apr-2019 | 2:55PM
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You could well be right.

You could well be right. Thank you very much for you attention here. Much appreciated. I'll be aware of updates! Anyone else out there want a challenge!? ...
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18-Apr-2019 | 2:49PM
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Hacked Norton Scam??

Hello everyone, I bought a Norton package online on 18th Feb this year, and everything seemed well. I was planning on doing more financial transactions online and wanted to be safe. Two weeks ago I noticed I was getting notifications from Windows defender ...
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18-Apr-2019 | 2:47PM
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What device are you using?

What device are you using? Android or iOS? Are you referring to Norton Password Manager? That is the app you want to install. Once you enter your username and password, did you try to open your vault using the vault password? ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:40PM
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The only other thing I can

The only other thing I can think of now, is that there was an update to NPM for an unrelated issue. Given that support for your device is not a given, it is possible that this update messed up how this feature used to work for you. All you can do for now, ...
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peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 2:32PM
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molly57:

molly57: My DNS server is 199.85.126.10 199.85.126.10 = Norton ConnectSafe policy A Symantec retires Norton ConnectSafe (DNS) on November 15, 2018 Computer uses who use Symantec's NortonConnectSafe public DNS service need to switch to another service ...
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bjm_ Guru
Posted:
18-Apr-2019 | 2:13PM
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I DID have kids parental on,

I DID have kids parental on, but not for the rest of the world. And yes, I’m on 282, I know prior had some of those challenges. I just turned off the kids parental too, they are not used anyway! We’ll see! ...
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Posted:
18-Apr-2019 | 2:18PM
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Both touch and PIN work to

Both touch and PIN work to login to the vault. (Once logged in to the Norton account- which is by email / password only) ...
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Posted:
18-Apr-2019 | 1:55PM
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I have flushed out my DNS

I have flushed out my DNS cache as you advised.  ...
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Posted:
18-Apr-2019 | 1:52PM
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My DNS server is 199.85.126

My DNS server is 199.85.126.10 ...
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Posted:
18-Apr-2019 | 1:48PM
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Does the Touch ID work to log

Does the Touch ID work to log you into your vault on your phone? If not, try resetting your PIN, and then try the Touch ID again. ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:42PM
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no vault in Norton one password

I use Norton one password.  I had to get a new phone.  I got into the program with the username and password but it will not let me have information in the vault. any Ideas.  thanks I need a solution. ...
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Posted:
18-Apr-2019 | 1:39PM
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No, the update to Pie 9 was a

No, the update to Pie 9 was a month or more ago. I've tried to see if there are any settings, set incorrectly on the phone that would prevent the comms between Norton and the phone (NPM) all notifications are turned on, and NPM has permissions as far ...
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18-Apr-2019 | 1:35PM
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Did you happen to just get

Did you happen to just get updated to Android 9 around the time this NPM issue started?  ...
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Author:
peterweb Guru Mobile Master
Posted:
18-Apr-2019 | 1:29PM
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