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Kudos0

I subscribed to Norton Utilities Ultimate in March.  When I came to process Payroll using Moneysoft Payroll, Norton blocked my data from submissions to HMRC.

al corriente: 30-Mayo-2022 | 6:03AM · Edited: 13-Jun-2022 | 3:19AM · 2 Respuestas · · Translation:

I subscribed to Norton Utilities Ultimate in March.  When I came to process Payroll using Moneysoft Payroll, Norton blocked my data from submissions to HMRC.  Disaster!  Moneysoft Ltd said they had had this problem with other users.  The only way I could get my HMRC submissions to work was to completely uninstall Norton and all its files.  Therefore I have not had the standard Norton protection since March, and will not be renewing.  I should be entitled to a refund of the £7.65 I paid for Norton Utilities Ultimate and the 3 months I have not had protection from Norton 260, not to mention the waste of my time in sorting out this huge problem.  It is impossible to find a phone number or useable email address for Norton.

[Edit: Clarified Subject]

Archivo adjunto: 
PDF icon Norton Protector blocking Payroll
Labels: Norton Utilities
Solución aceptada
Kudos0

Re: I subscribed to Norton Utilities Ultimate in March.  When I came to process Payroll using Moneysoft Payroll, Norton blocked my data from submissions to HMRC.

al corriente: 30-Mayo-2022 | 6:46AM · Enlace permanente

MrsHelenMPiper:

 It is impossible to find a phone number or useable email address for Norton.

Norton Support is via Chat or Phone.  No email support.

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

View Accepted Solution in Context

Respuestas

Kudos0

Re: I subscribed to Norton Utilities Ultimate in March.  When I came to process Payroll using Moneysoft Payroll, Norton blocked my data from submissions to HMRC.

al corriente: 30-Mayo-2022 | 6:40AM · Edited: 30-Mayo-2022 | 6:47AM · Enlace permanente

MrsHelenMPiper:
File Attachment: 
Norton Protector blocking Payroll

Configure Data Protector to block malicious processes affecting your PC

Data Protector protects your PC from malicious processes that intend to destabilize your PC, corrupt and/or steal your data and propagate the malicious nature to other good processes. You can add more folders, extensions, and can also exclude processes for scanning and protection.

Turning off this feature reduces your PC protection. So, we recommend you to keep this feature turned on always.

  • Turn off or turn on Data Protector ›
  • Add or edit a folder for Data Protector protection ›
  • Add an extension for Data Protector protection ›
  • Remove a folder or an extension from Data Protector ›
  • Add or remove a process from Data Protector exclusion ›

https://support.norton.com/sp/en/us/norton-360/current/solutions/v130571264

Solución aceptada
Kudos0

Re: I subscribed to Norton Utilities Ultimate in March.  When I came to process Payroll using Moneysoft Payroll, Norton blocked my data from submissions to HMRC.

al corriente: 30-Mayo-2022 | 6:46AM · Enlace permanente

MrsHelenMPiper:

 It is impossible to find a phone number or useable email address for Norton.

Norton Support is via Chat or Phone.  No email support.

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

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