Solved.
Kudos0

Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:00AM · 6 Respuestas · · Translation:

I need to add our adult son to our LIFELOCK account. There is no place to do that online on our account. Called customer service and barely understood what the lady was talking about. She spoke very fast with a very thick accent and kept saying "you know" and "ok" every other word. I thought I got most of it but I was wrong. After the call ended I checked our account online. I still CAN NOT add our son. The only option available is for Norton services for a minor. My son is an adult and doesn't need Norton. 

Secondly, what it appears the customer service person did was upgrade my husbands account to include Norton (that he doesn't need or want) and changed everything to auto renew. I asked her to combine the billing so we get ONE bill, make MY ACCOUNT the main account (instead of my husband) and make it so we can add our ADULT son to LIFELOCK ONLY. She didn't do any of that.

I am extremely disappointed in how confusing and difficult this company has become to work with since Norton and LifeLock merged. 

Other questions: How do I change the account so mine is the main account and my husband's is the sub-account? How do I get rid of the Norton on my husband's account that the customer service added? He only needs LifeLock. 

Labels: Norton Account, Add-On, Subscription
Solución aceptada
Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 19-Jun-2022 | 4:31PM · Edited: 19-Jun-2022 | 4:34PM · Enlace permanente

@SHerm817

@Jonathan Bailey 3

LifeLock by Norton Contact Information
QUESTIONS? 1-800-416-0599
https://www.lifelock.com/about/contact/

LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for LifeLock - 800-745-6061

View Accepted Solution in Context

Respuestas

Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:09AM · Enlace permanente

I HAVE THE FAMILY PLAN AND CANT SEE WHERE TO ADD MY WIFE. I GOT A EMAILSTATING TO LOG IN AND ENROLL THEM BUT THERES NOWWHERE TO DO IT.THE NIGHT I SIGNED UP I PUT HER INFO IN BUT IT SEEMS SOMETHING ISNT RIGHT. I'VE CALLED AND ON HOLD FOR30 MINUTES WITH NO ANSWER. THIS SIGHT NEEDS SMPLIFYING 

Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:15AM · Edited: 03-Jun-2022 | 9:24AM · Enlace permanente

@SHerm817
Curious, you have Norton 360 with LifeLock plan? or stand-alone LifeLock plan.

What Norton 360 with LifeLock plan?
What stand-alone LifeLock plan? 

Please review may be related thread/s.

Caveat: I do not have Norton 360 with LifeLock plan or stand-alone LifeLock plan.

Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:17AM · Edited: 03-Jun-2022 | 9:24AM · Enlace permanente

@Jonathan Bailey 3

Curious, you have Norton 360 with LifeLock plan? or stand-alone LifeLock plan.

What Norton 360 with LifeLock plan?
What stand-alone LifeLock plan? 

Please review may be related thread/s.

Caveat: I do not have Norton 360 with LifeLock plan or stand-alone LifeLock plan.

Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:22AM · Enlace permanente

LIFE LOCK ONLY 

Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 03-Jun-2022 | 9:23AM · Edited: 03-Jun-2022 | 9:41AM · Enlace permanente

Jonathan Bailey 3:
I HAVE THE FAMILY PLAN 

LIFE LOCK ONLY 

Curious, which stand-alone LifeLock Family plan?  

FAMILY PLAN 2 Adults
FAMILY PLAN 2 Adults + 5 kids

https://www.lifelock.com/#planschart

Protect the whole family by adding them to your Norton plan

If you have a subscription with LifeLock, you can add or enroll a member to your plan at any time by signing in to your account. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support.

Everyone has a different national identification number based on their country of residence (for example, Social Security Number in the U.S.), so we have to charge per person, per membership, as this allows for each family member to receive their own identity theft protection benefits. If you're a victim of identity theft, Norton helps protect you up to the limit of your plan with our Million Dollar Protection™ Package^ or Identity Theft Reimbursement Coverage*. We will also provide lawyers and experts, up to the limit of your plan, if needed to help resolve your case including our Service Guarantee to provide for experts and lawyers, if needed.

Add an additional member to your plan ›

Enroll a member whose subscription is already included in your plan ›

Please note that each adult family member must activate credit services with their own email address.

VIDEO: ADD A NEW MEMBER TO YOUR NORTON PLAN

https://support.norton.com/sp/en/us/home/current/solutions/v126242011

[Video] How to add a new member to your NortonLifeLock Family Plan Subscription
https://community.norton.com/en/forums/how-add-new-member-your-nortonlifelock-family-plan-subscription

Caveat: I do not have Norton 360 with LifeLock plan or stand-alone LifeLock plan.

Solución aceptada
Kudos0

Re: Can't Add Adult Family Member to LIFELOCK

al corriente: 19-Jun-2022 | 4:31PM · Edited: 19-Jun-2022 | 4:34PM · Enlace permanente

@SHerm817

@Jonathan Bailey 3

LifeLock by Norton Contact Information
QUESTIONS? 1-800-416-0599
https://www.lifelock.com/about/contact/

LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for LifeLock - 800-745-6061

This thread is closed from further comment. Please visit the forum to start a new thread.